glasses.co.uk Reviews 

687
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very happy with them. Prices very competitive and extremely happy with the service. Ordered on the Saturday on Easter weekend, despatched Easter Monday from Spain, and arrived in the UK less than 24 h... See more

Rated 5 out of 5 stars

Was a little bit concerned about some of the bad reviews on here withsunglasses.co.uk I didn't realise they were coming from Spain but no problems at all, ordered Thursday afternoon were on my doorste... See more

Rated 1 out of 5 stars

Placed order on the evening of the 3rd October & still waiting for delivery. Poor service & no communication. Still waiting. This morning, finally some communication from this shambolic Company... See more

Company replied

Rated 5 out of 5 stars

Excellent experience buying from Withsunglasses! The shades were a great price (made me slightly wary) but the customer service and delivery were brilliant. Quickly received, with some sweets in there... See more

Company details

  1. Health & Medical

Information provided by various external sources

glasses.co.uk


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4.5

Excellent

TrustScore 4.5 out of 5

687 reviews

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4.5

All reviews

(687)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service 10 out of 10

Amazing delivery speed unfortunately the pair of ski goggle I got the HUD did not work. the returns process was so simple and credited straight. Would definitely recommend this company for your sunglasses /ski goggles.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful service and fantastic prices

Wonderful service and fantastic prices. My sunglasses were much cheaper than other shops and delivered within ten days as promised. Absolutely fantastic service and love my new sunnies.
Customer service was helpful and responsive. Would highly recommend buying from this website, fantastic prices and great delivery.

March 4, 2018
Unprompted review
Rated 1 out of 5 stars

Awful

Awful.

Waited 10 working days for delivery with no response from the company - called up and was told that due to supplier issues, it would be another 4 weeks until the glasses turned up. After asking for compensation, was told I could have £8 off my next purchase - no chance I would buy from this company again. Cowboys - avoid at all costs

February 27, 2018
Unprompted review
glasses.co.uk logo

Reply from glasses.co.uk

We note that you sent sent an email after our operating hours on the 26th February. We received a phone call by 9:15 the following morning and you were advised that the glasses were in the manufacturing process. An email was followed up with the option to amend your order to a different colour which you agreed to but your review does not mention this.

Rated 5 out of 5 stars

£54 cheaper than the same sunglasses in…

£54 cheaper than the same sunglasses in a high street shop! They arrived within 1 working day - really fast delivery and good customer service. I bought these for my husband. Will definitely be buying myself a pair of sunglasses from withsunglasses for summer as well.

February 26, 2018
Unprompted review
Rated 2 out of 5 stars

17 days wasted

12 days after ordering and having £105.30 charged to my credit card for a pair of ‘available’ Oakley sunglasses withsunglasses informed me I would need to “wait for the glasses to arrive which could take up to an minimum of 20 working days”. As I needed the glasses I asked for a credit. This took a further 5 days to be processed.

February 26, 2018
Unprompted review
glasses.co.uk logo

Reply from glasses.co.uk

As per our delivery conditions which can easily be found on the homepage of our website, '...on occasions situations will arise that fall outside of our control where we are unable to deliver the item to you. We will contact you as soon as possible to offer an alternative pair of sunglasses or advise that we will cancel the order and provide you with a full refund.'

Once notification was received that the glasses were in the manufacturing process, we provided you with the option to wait for the glasses, go for an alternative or cancel which we would like to remind you was all before the 10 working day delivery period. It is not clear why you believe that it took a further 5 working days to process the refund as your confirmation to cancel was received only 3 working days ago. The refund was processed (on the same day) and a confirmation email was sent to you.

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