Witrigs.com Reviews 261

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with their purchases, particularly highlighting the quality of the products received, which often meet or exceed expectations. People appreciate that items like screens and batteries appear genuine and function perfectly, with some even noting the inclusion of free tools and thoughtful touches like pre-shipping test videos. The quality of screens is frequently praised for being crisp and accurate, feeling just like the original. However, some customers experienced significant dissatisfaction with delivery times, which were often much longer than promised, and with products that turned out to be faulty or not as described, such as non-OEM parts or items with dead pixels. There are also concerns about customer service, with some reviewers feeling that the company dodged accountability for faulty screens and blamed their equipment instead.

What people talk about most

Product

Customers generally report positive experiences with the product, often receiving genuine parts that are... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers noting very slow shipping that... See more

Order

Consumers find the ordering process to be ambiguous, with some experiencing fast delivery times, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a tracking link for a Chinese website and thought my 30€ was gone. But it arrived on time and works perfectly!

Rated 5 out of 5 stars

Ordered an iPhone 11 Pro screen and it seemed legit and genuine 💪 Satisfied with my purchase

Rated 5 out of 5 stars

I read the reviews was skeptical but ordered from them anyways & it was just fine. Got exactly the part I needed for $40 less than everyone else had them listed. It took a couple weeks to get the pack... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

261 reviews

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Asks customers to review

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Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Received broken product, Witrigs.com replaced defective product quickly.

I ordered a screen replacement for my lg v30 from witrigs.com after seeing their youtube channel and decided that since they could show me how to take care of the problem myself, that I would order the parts from them.

Upon receiving the part, I was upset to find that the screen I ordered to replace my broken one did not have a functioning touchscreen. After uploading a video of the part not working, Witrigs put a replacement in the mail.

I would use Witrigs again if I needed replacement parts for my cellphone, as their customer service was quick to respond within a day to my concerns, and they replaced the defective part at no cost to me.

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

I ordered a screen for my OnePlus 6…

I ordered a screen for my OnePlus 6 which was completely destroyed. I was a little worried that it wouldn't be an exact replacement but it seems to be. It works perfectly. They provided all the tools necessary and have instruction videos on YouTube.

February 22, 2019
Unprompted review
Rated 1 out of 5 stars

my lost 30$

1. Placed an order
2. It was shipped and I got the tracking ID
3. Several weeks after I noticed that the parcel arrived (but I did not get it), then the sate was changed to problem with delivery
4. I reached witrigs support, nothing. Silence
5. I took a day-off and checked all local post offices, luckily the third in the list said that the item was shipped back as there was some issue with the address
6. I reached witrigs support with the question, what should I do now? Nothing, silence...
7. Overall I sent around 5-6 emails to witrings (including satisfaction questionnaire which was like a joke) but did not receive any answer
8. I wasted 30$, a couple hours of my time and still dont have spare part to fix my phone.

Folks, please stay away and use any other company.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

Note 9 replacement screen

Exactly as per the manufactures description. On checkout they outline which additional inexpensive parts are required to do the job (ie adhesives, couple tools, etc...). 

Reason for repair; I broke my glass and led screen, capacitive touch was not working on 20% of my screen. 

I ordered a new screen complete with the frame (for the extra couple dollars). The replacement job went smooth.  There is a good how to video through witrigs, also there is an excellent how to video on YouTube from CellularProz that goes a bit more in depth on the removal of components. 

The glass on the rear cover is pretty fragile, do your self a favor and order a new back cover (lesson learned).... you will crack it. It's only $8 extra in the grand scheme. 

When removing the rear cover, don't be shy on the heat. I used the supplied shims (extra cost) but these are more of a spacer to stop the existing adhesive from re-attaching. I used a decent pry tool (simular to the videos) and a ridgid plastic buisness card size card.

To test before assembly, be sure to install all (or close to all) 17 screws for the frame. My phone would not re-start at first, but I am sure it had something to do with the grounding/bonding screws missing for the motherboard. I put 15 screws back on (including one that goes through their "full test before installation warranty void if removed" sticker, and everything powered up as it should.  Did a full test and all is well. 

Side note; you need some finesse, when you are doing this repair.

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

I ordered a battery door for my…

I ordered a battery door for my Motorola G4 all the way from Nairobi, Kenya. Witrigs had the parcel shipped via DHL express and I had it by the end of the third day after ordering. Great job Witrigs!!! I am happy

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

No Customer Support? Oh yes there is!

I bought a screen in September this year for a pixel 2XL. The screen overall seemed like a great replacement, however, now some of the pixels are going bad and there's a permanent greenish/yellow dot on the screen that won't go away. I've reached out to their customer service which seems to be non-existent. There's supposed to be a 6 month warranty with the screen but it's no good to anyone if you can't contact the company to get a replacement. For now the review stands at a 2 star since there hasn't been any sign of customer support. I will update this review should there be a resolution to my issue.

12/15/18 Update
It took a bit of time, however, I was able to get a replacement screen through warranty. I will recommend this company to anyone who needs to repair their phone.

November 20, 2018
Unprompted review
Rated 5 out of 5 stars

These guys are awesome!

These guys are awesome!! Ordered a new screen for my Huawei Mate 7. Arrived nicely packed with plenty of bubble wrap. Changed y screen and good to go. Will be recommending to everyone I know.

November 2, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Bought a OEM Battery Cover for my Huawei P20 Pro because my phone fell and it was broken. Very fast shipping, original product, and the video tutorial on the website was clear and useful so I managed to change it myself !

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Ordered a screen

Ordered a screen, it arrived fast and looked great. I had an issue with the screen about 2 weeks later. Contacted support and they are issuing a replacement. Great customer service, will use again for future orders

September 14, 2018
Unprompted review
Rated 5 out of 5 stars

Pixel 2XL replacement scree

Ordered Pixel 2XL replacement scree. Order arrived in time, well packed. Quality is great. Best price. Customer services support (Jewel) was really helpful with installation tips. Highly recommended.

Olga.

September 5, 2018
Unprompted review
Rated 5 out of 5 stars

An exceptional site for mobile parts

An exceptional site for selling all parts for mobile phones.
All you need will find here at the lowest prices on the market. All components are of the best quality possible, for the offered price.
I ordered several times and everything came packed carefully for the shortest possible time. I will surely continue to order from this site.
Do not look further (Ebay, Aliexpress) here you are purchasing checked items.

August 6, 2018
Unprompted review
Rated 5 out of 5 stars

Great place for mobile spares

Ordered a new screen and relevant adhesive for my HTC 10 - I was willing to wait 40 days for delivery, but it turned up well packed and exactly as ordered within 2 weeks. Good quality items that worked and functioned as expected.
Great prices! will use again

July 26, 2018
Unprompted review

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