Witrigs.com Reviews 261

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with their purchases, particularly highlighting the quality of the products received, which often meet or exceed expectations. People appreciate that items like screens and batteries appear genuine and function perfectly, with some even noting the inclusion of free tools and thoughtful touches like pre-shipping test videos. The quality of screens is frequently praised for being crisp and accurate, feeling just like the original. However, some customers experienced significant dissatisfaction with delivery times, which were often much longer than promised, and with products that turned out to be faulty or not as described, such as non-OEM parts or items with dead pixels. There are also concerns about customer service, with some reviewers feeling that the company dodged accountability for faulty screens and blamed their equipment instead.

What people talk about most

Product

Customers generally report positive experiences with the product, often receiving genuine parts that are... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers noting very slow shipping that... See more

Order

Consumers find the ordering process to be ambiguous, with some experiencing fast delivery times, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a tracking link for a Chinese website and thought my 30€ was gone. But it arrived on time and works perfectly!

Rated 5 out of 5 stars

Ordered an iPhone 11 Pro screen and it seemed legit and genuine 💪 Satisfied with my purchase

Rated 5 out of 5 stars

I read the reviews was skeptical but ordered from them anyways & it was just fine. Got exactly the part I needed for $40 less than everyone else had them listed. It took a couple weeks to get the pack... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

261 reviews

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Replied to 66% of negative reviews

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Rated 5 out of 5 stars

Decent shop

My first purchase from them...
Bought Note 9 display with housing and choose OEM.
At first there were some sketchy updates about shipping but at the end there was one common and working tracking number and as promised, they delivered it with chosen company within a week to Latvia.
Sad thing was customs (no warnings about it when I did check-out) but I dealt with it and everything is ok.
Screen was packaged really good, screen was refurbished (original) and is working flawlessly.
I would shop again, but I still would be very careful with any company.

April 11, 2021
Unprompted review
Rated 4 out of 5 stars

Awful delivery time, everything else is perfect

(Ordered Oneplus 6T OEM Screen + Frame and an OEM back cover)

After reading all of the bad reviews, I was a little sceptical about my order. And the scepticism kept coming when the package didn't arrive another 4 weeks later. As I was about to just try getting my money back, a surprise came in the mail: My display and back cover!
I do not know for sure if it's original, but it damn looks, feels and behaves like it. The display works flawlessly, feels the same as a brand new phone, everything's working, no damages. Carefully packaged (maybe they started putting care into that because so many damaged components were received). So the only missing star is for the awfully long delivery time even for a package from China.

EDIT: I didn't mean that the screens were dead at departure, but maybe damaged in transit and thus not working.

March 24, 2021
Unprompted review
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Reply from Witrigs.com

Thank you for your fair evaluation. Your order is due to the Spring Festival holiday, so the order delivery is delayed by one week. There is a holiday notice on our website, and you may not have noticed it.
Our screens are tested intact before they are sent out. We will not send defective products to customers, because the screens are relatively thin now, and the screen cables are also very short. Some customers with inexperienced repairs can easily install damaged screens. For this we are also very distressed and need to bear losses for this.
Thank you for your trust in our website,we we will do better , thank you!

Rated 1 out of 5 stars

Watch out with WitRigs!

I've received a damaged screen from WitRigs. I made pictures and video's and they asked if I would return the item so they could investigate the problem.

Well.... after a few days witrigs receivd my return and now they say they can't give any refund because the item is, drumroll, damaged.... What a fail. And my money is.... GONE.

Total scam!

March 16, 2021
Unprompted review
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Reply from Witrigs.com

Dear friend, please send an email to support@witrigs.com and provide us with the order number, we will assist you in solving this problem, thank you!

Rated 1 out of 5 stars

Don't buy at WitRigs

Don't buy at WirRigs! You'll waste your money. The screens are not OEM, you receive them with damages and they will not refund you any money.

I've sent my damaged fake OEM screen back to witrigs and they haven't given any solution yet. It's been almost 6 months now!! So now I don't have any product and my money is gone.

They are a bunch of thieves

March 16, 2021
Unprompted review
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Reply from Witrigs.com

Dear friends, our screens are OEM. Before sending the screens, all the screens are tested well before sent.Does the package you return have a tracking number? If you have any questions, please contact us at support@witrigs.com, thank you!

Rated 4 out of 5 stars

No issues / as expected

I have to admit, I ordered a part for my cellphone, -then- happened to see some of the bad reviews for this vendor and became worried. I ordered an OEM Google Pixel 4a screen and frame adhesive. Everything went mostly as expected. My only slight criticism was that it did take 2-3 days to actually ship from their warehouse and to get accurate tracking information. That being said, their communication/response time to email was decent (considering time difference). And, the parts arrived (FedEx -- China to Central IL, USA) within 9 days and packaged very well and undamaged. As far as I could tell, parts appeared to be OEM. I wish instructions had been provided regarding how to apply the frame adhesive "sticker", but otherwise, the parts work wonderfully. No complaints here. Great price and overall good experience for me.

March 12, 2021
Unprompted review
Rated 1 out of 5 stars

Witrigs don't sell OEM Screens

Witrigs don't sell OEM Screens. It's a scam with high price. Also they don't accept 1 star rating on their website.

WitScamRigs. Never ever.

Edit: Again, they don't accept real users negative but constructive feedback for products on their website.

February 1, 2021
Unprompted review
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Reply from Witrigs.com

Dear friends, if you have any questions, please send an email to support@witrigs.com, we will help you solve this problem, but we are not willing to accept malicious comments, which is very unfair to us, thank you!

Rated 1 out of 5 stars

WITRIGS WEBSITE A COMPLETE SCAM

DON'T BUY FROM THIS WITRIGS WEBSITE IS A COMPLETE SCAM I I RECENTLY BOUGHTA BATTERY REPLACEMENT WITH THE TOOLS INCLUDED AND A GLASS COVER AND IT THEY TOOK TO LONG TO SHIP AND WHEN I FINALLY GOT THE PACKAGE THE ONLY THING THAT WAS IN THERE WAS THE BATTERY BUT NO TOOLS AND NO GLASS COVER I PAID FOR THE BATTERY, THE TOOLS AND THE GLASS COVER , BUT I ONLY RECEIVE THE BATTERY I REPEAT DON'T BUY NOTHING FROM THIS WEBSITE ITS A COMPLETE SCAM

December 28, 2020
Unprompted review
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Reply from Witrigs.com

https://t.17track.net/zh-cn#nums=BTYCN0015024128YQ
Dear friend, because the battery is a special product, we divided the order into two packages. The other products have arrived in the destination country and are waiting for the post office to deliver the package.
We have also sent you two tracking emails, could you please kindly check your email?
Sorry for any inconveniences caused

Rated 4 out of 5 stars

Honest opinion

Hello everyone,

First, I want to mention that I have read most of the reviews here and I cannot agree with most of them.
I am living in a central Europe and since 2017 to this day I ordered the following items on Witrigs:
OEM LCD replacement screen's for Samsung S6 Edge; S8; S8+; S7 Edge(that one is still on the way).
S6 Edge: probably was good screen, but I don't know. During the replacement friend split some liquid drops on the mother board and that burn the phone entirely. At least not fault of Witrigs for that!
S8: after the replacement of the screen, it shows an error for charging of the following phone. I cleaned the USB-C entrance of the phone and it worked quite well after without errors (the owner didn't keep the phone in proper way and the plug was full with dirt). No shadows in the corners, brightness level work properly without defects, touch screen resembles the first original screen on the phone while playing games, using browser, dial phone number, write messages, etc... Little more then six months since the replacement and the screen is still in best shape. No errors or defect!
S8+: 3 days ago I replaced that screen. After connecting the screen immediately, I check if it works and it shows me error of the temperature of the battery, but that was normal because I didn't assemble fully the phone and I heat it little more after using a bigger heat gun to disassemble the phone. After all, again the same, no shadows, properly working brightness, touch screen in perfect condition, don't show any errors and it works perfect after gaming, chat, browser use, etc...

I am expecting now the S7 Edge screen to replace it on a colleague's phone. Order still on the way.

I want to add to all of this that I am amateur of replacing the screens, but I do it myself and learning by watching videos on Witrigs and YouTube. Works fine for me instead of paying double price for screen replacement to PhoneShops and add some benefits to my personal account after doing that for friends which trust me. I know if something wrong happens, it will be on me and I will be the one to pay the new phone, but honestly with passion and right time to do that everything is possible and of course with good quality job. First time when I replaced the S6 Edge it took me almost 1 hour and a half with the difficulties, because of that water drops, but after and now I do that in 25-40 minutes with taking time also to clean the previous/old glue on the frame and some dust inside/outside each phone.

I am very satisfied of the Witrigs quality stuff, but you can see that i rate only 4 stars and that is because of the shipping time. I know is not the fault of Witrigs fellows, because that pass to post offices and more other shipping companies, but still is my honest opinion and it will remain like that!

Kind regards.

December 24, 2020
Unprompted review
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Reply from Witrigs.com

Thank you for such an honest and fair evaluation. For logistics issues, we have contacted more logistics companies, hoping to provide customers with a better shopping experience, but due to COVID-19 and the lockdown policies of some countries, there will be some logistics delays.
Sorry for any inconveniences caused

Rated 1 out of 5 stars

I bought an "OEM" screen in September…

I bought an "OEM" screen in September and it did arrive in time, however the picture quality showed blocky artifacts in low light and did not match my first screen's quality. The notification dot was also barely visible because the frame of the screen didn't exactly match the phone's mother board, which is another sign the screen isn't OEM, which is why I paid a premium price for. Witrigs probably knows there aren't specific markings for OEM products so you can't prove that this isn't OEM and get a refund, and since they're the ones providing the screens they're obviously aware of this and do it knowingly. I did contact support and just like other reviewers in here and other sites they asked for video proof of the problem, but since it isn't something terribly wrong with the screen or even noticable through video, they won't refund or replace the screen. I would advice staying away from this website and their shady products. I hope I at least kept one person from being ripped off like I was.

Edit: OEM stands for Original Equipment Manufacturer, meaning it's from the same manufacturer that makes the original screen and has nothing to do with wether or not the product is defective. It is perfectly reasonable to compare picture quality between two functional screens and realize one is much worse than the other. Thats why I suspect this is a knock off, not an OEM. Also what's the point of returning the screen if I won't get a refund, will I get a replacement?

December 20, 2020
Unprompted review
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Reply from Witrigs.com

Dear friend, the product is not defective, but you judge that our product is not OEM and ask for a refund. This is not a reasonable behavior in itself, so we cannot give you a refund. If you are really not satisfied with our product, you can Choose to return the product.
Sorry for any inconveniences caused

Rated 1 out of 5 stars

Bad experience

It’s been a week since i order and they Stil didn’t ship it while they say they will ship it in 1-2 days, they don’t even response to the emails

November 30, 2020
Unprompted review
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Reply from Witrigs.com

Dear friend, we had email exchanges before, but I didn’t see your email on the 28th, and the weekend we didn't work , so we reply to you today

https://t.17track.net/zh-cn#nums=1656348352

Sorry, this is your new tracking number, because of COVID-19 and weekends, it is not updated in time, please be patient,sorry for any incovience caused

Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE
Order #100132430

Last week I made a purchase a iphone 11 pro housing for iphone x in this website and 3 days after that they give me a information the item was shipped and they give me a false track number. recently I several times called dhl and they said that my dhl shipping track code is invalid. i was sent email to witrigs but until this time no response from them.Not only that, I sent messages to them several times via Facebook and even tried to call them, but unfortunately there was no response from them. Be carefull to buy in this website

November 28, 2020
Unprompted review
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Reply from Witrigs.com

Dear friend,

https://t.17track.net/zh-cn#nums=3306147876

We are not working on weekends, so we did not reply to your email. This is the new updated tracking number. Due to COVID-19, the logistics has not been updated in time. Please be patient.

Sorry for any inconveniences caused

Rated 1 out of 5 stars

Avoid at all costs.

I ordered an item screen replacement for a one plus 7 pro. When I tested it everything seemed to work ok the touch worked but not perfect and I thought because it had the film still over it with the seal. So I removed it and tested the screen and the screen has terrible touch recognition. There's no way it's an oem screen. It can recognize more than 3 inputs at a time( the oem is 10). You can't swipe or pinch to zoom because it looses the touch input. I sent witrigs a video and they said "
This screen is relatively fragile. Our technicians checked it and said that the screen has been installed badly.
It's no use returning it.".

They somehow diagnosed it from a 8 second video clip. AVOID AT ALL COSTS.

Update. They now say it needs to be calibrated on phone models ABOVE oneplus 7 pro. I have a one plus 7 pro and the video for screen calibration is for the OnePlus 8 pro. They went from blaming my installation to now blaming calibration. Please look elsewhere for replacement parts

November 20, 2020
Unprompted review
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Reply from Witrigs.com

Currently, screens above one plus 7pro require screen calibration, otherwise touch cannot be used.
I have sent the calibration video to your mailbox, please check it, sorry for the inconvenience

Rated 3 out of 5 stars

Well received the parcel order number…

Well received the parcel order number 100130496, though with little delay but items they are good.

November 10, 2020
Unprompted review
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Reply from Witrigs.com

Sorry, due to COVID-19, the logistics have been delayed. We have communicated with DHL and it has recovered to normal shipping time.
Sorry for any inconveniences caused

Rated 1 out of 5 stars

Scam

I paid 20 dollars for a quick delivery (3-7days). My order was placed on September 26, today is October 12, i.e. 16 days an some junk was delivered. This junk resembles a screen, but unfortunately it never powers on. The system starts (I van tell because SoC gets warm, but display does not work.
Trying to resolve the problem via PayPal.
I do not recommend this company: unethical and not reliable.
The order Id is 100129480.

October 12, 2020
Unprompted review
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Reply from Witrigs.com

We 10.1-10.7 is the National Day holiday. It is stated on the website that we delivered the package to the logistics company on 9/30. The domestic DHL only started shipping on 10.8, so it was a few days later than before.
Can you send us a video of the screen to check it?
Looking forward for your response, thank you

Rated 1 out of 5 stars

Ordered an OEM(!) screen+frame for my…

Ordered an OEM(!) screen+frame for my OnePlus 6T. I expected a brand new screen with factory quality.

What I received is terrible. It's an used item!! You can clearly see that the frame has damages around the corners. The edges of the frame are bent/dent which indicates someone used a tool around the edges to pull the old screen out.

Looking at the glue residues around the screen and the gaps someone put a replacement screen in the frame. I can press the screen up/down in the frame. He did his job very poorly.

Also the fingerprintsensor isn't working. I tried 2 different fingerprintsensors (new and a old one) and both are not working. The fingerprintsensor did worked with my previous screen.

Furthermore the support of witrigs is terrible. I send photo's and an explanation of the situation. And they only asked to send pictures of a stamp?!? They never mentioned that they feel sorry for sending a damaged item.

Hopefully they will send me a REAL OEM screen+frame replacement, otherwise I really want my +100euro's back

Edit:

Got in contact with Witrigs and I made a video where I show the problem with the fingerprint sensor and they say that I use the fingerprint sensor not the right way. lol.

I've used fingerprint sensors for more then 2 years and now it suddenly isn't working since I replaced it with a terrible assembled (fake?) oem screen from witrigs. Don't tell me that I use the fingerprintsensor the wrong way after 2 years of succesfully unlocking my devices with a fingerprintsensor.

Also I made a video of the screen where I show the quality of their assembled screen+frame. I can actually put a piece of paper between the screen and the frame, lol, so much room there is between the frame and the screen. You can see the bend edges and some adhesive around the screen. Even with so much proof they won't admit it's poor quality. They don´t even mention it there´s a problem. Even they don´t say sorry for the poor quality etc....

Again, I want my money back

Edit 2:

Got a reply on my pictures and video's. Witrigs says it's perfectly normal that I'm able to put a piece of paper underneath the screen. The gaps between the frame and screen are also normal they say. lol

They want to compensate 10 dollar while I paid almost 130 dollar to get the screen.

Can someone advise me what to do? I feel Im not getting helped here

September 27, 2020
Unprompted review
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Reply from Witrigs.com

Dear friend, this is original and brand new, but the screen and frame are assembled by our staff, maybe the assembly is not very good, what we ask is to send a video to check this problem, you can send the fingerprint sensor does not work Video? Looking forward to your email, thank you

Rated 4 out of 5 stars

Got the product, after 18 days from order.

Item shipped with little delay

I put an ordered on witrigs on September 16, 2020
Order number #100128895
And received the package on 4 October.

Although I paid for DHL express shipping charge to witrigs. In total the shipment should have to arrive in 7 days max.

But it was arrived in 28 days. As witrigs handover the package to DHL on 27 September.
Little delay from witrigs side.
Although item received was good and genuine.

September 24, 2020
Unprompted review
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Reply from Witrigs.com

We have already handed the package to the logistics company. It is difficult to make the package pass the custom in India. It will take a little longer for logistics company make invoices and transaction screenshots to better customs clearance. After the goods are delivered to DHL and shipped, the tracking information will be updated. Please wait patiently, thank you

Rated 5 out of 5 stars

I have ordered an OEM triple camera for…

I have ordered an OEM triple camera for Huawei P20 pro and an OEM LCd for Huawei P10 plus. they were shipped to Morocco within only 5 days with Dhl and the After i tested them the quality is the same as the original.
Thank you so much witrigs for your high quality products and also your outstanding service and absolutely this not the last time im gonna order.
thank you so much again .

September 5, 2020
Unprompted review
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Reply from Witrigs.com

Thank you for your support, we will do better and bring customers a better shopping experience, thank you!

Rated 5 out of 5 stars

I ordered parts for my phone from 3…

I’m sorry for the bad review I made recently! But my order wasn’t processed and I apologize for not noticing any mail from you guys! It was my fault that I didn’t check my bank transactions, but I never thought of my card to get denied so it’s all was misunderstanding and I’ll differently buy them again because my first experience was awesome and the parts worked great!

August 28, 2020
Unprompted review
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Reply from Witrigs.com

Thank you for your comment, we will do better and hope to bring you a better shopping experience, thank you!

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