Wizard Works Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and excellent design. Many people appreciate the swift delivery and efficient packaging, with orders often arriving faster than estimated. Reviewers also highlight the ease of ordering through the website and the company's helpful communication regarding product choices and order updates. However, some customers experienced initial issues with their orders being lost in transit, though the company promptly resolved these by sending replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the high quality and... See more

Quality

People report positive experiences with quality, consistently praising the high craftsmanship and durability... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick dispatch and prompt... See more

Order

Customers consistently note positive experiences with order, finding the process easy and delivery smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luck... See more

Rated 5 out of 5 stars

I really appreciated that Wizard Works took the time to reach out about my order during major shift in their product range, allowing me to choose whether to receive the as yet unreleased version of th... See more

Rated 5 out of 5 stars

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes... See more

Rated 5 out of 5 stars

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see wh... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Wizard Works is a manufacturer of high end bicycle luggage, made in the heart of South London. We make technical and well performing products while maintaining an aesthetic thats lies somewhere between timeless classic and 80’s rave Our studio & Workshop is open by appointment only


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great company

Great company. Appreciate the hand-written note. Great to know my bag was stitched to the sounds of 90's pop!

September 3, 2021
Rated 5 out of 5 stars

Great Store.

Great Store.
Order was prepeared and shipped quickly. When it arived it was packaged well.

August 23, 2021
Rated 5 out of 5 stars

wee presto barrel bag and wee shazam saddle bag

Beautifully made kit - excellent workmanship and materials. The wee presto bag I've attached to the saddle of my Appaloosa where it is perfect for carrying tools and a couple of haggis or black pudden pieces. I haven't used the wee shazam saddle bag yet - will put it to good use on my Box Dog Pelican once I've repaired the frame. Many thanks Wizard Works

August 13, 2021
Rated 2 out of 5 stars

Take care with no returns items

Just take care with the "custom" category and the no returns policy.This is stated n the terms but my partner bought an (expensive) gift without realising the item/colour was custom and wasn't therefore a good gift choice. Unfortunately it is still in the box 6 months later. Looks well made though.

August 11, 2021
Unprompted review
Wizard Works logo

Reply from Wizard Works

Hi Stephen,

We are really sorry you aren't happy with the colours your partner chose for your Custom Mini Shazam.

The reason we can't accept returns on Custom items is because they have been made especially for you in colours chosen by you and are therefore not resellable. However, we were sympathetic when your partner reached out to us via email and so we offered a couple of solutions to resolve this for you, we received no response so we assumed you were happy to keep the bag. Our offer stills stands though, so do reach out if you change your mind.

Take care,

Harry & V

Rated 5 out of 5 stars

Lovely bike bags & bike stuff

Lovely bike bags & adventure/backpacking stuff from a small company in SE London.
Have ordered quite a few bits & bags over the last year or so for various trips & never disappointed. There Is a personal touch too as you get a note say thank you & what song or genre your item was made & packed too….
Always promptly dispatched & arrives within 48hrs.
Recently ordered a custom Shazam! & was delivered well before the estimated date.
You will find cheaper bike bags but these are very well made, hold there shape, work well in typical changeable UK weather & have well thought out attachment points, pockets, straps, closures etc & instructions how to care for your stuff. Definitely good bike bags!
Had been listening to path less pedalled podcast & they had been chatting with Swift Industries, a similar company in the USA & explained why their items are that little more expensive & I am sure that will relate to Wizard Works too. So nice to buy UK stuff too.
Highly recommend & sure you won’t be disappointed with their stuff.

August 9, 2021
Rated 5 out of 5 stars

Great product and customer service

Great product and customer service from a small local business. Very accommodating of my request to pick up my order in a COVID safe way rather than pay the postage (I live nearby). I paid the postage and they refunded me before I collected the order later the same day. The items themselves are extremely well made. No reason not to recommend these guys and rate them 5*

July 6, 2021
Rated 5 out of 5 stars

Very happy with my LIL PRESTO BARREL BAG!

Very happy with my LIL PRESTO BARREL BAG, the quality of which is excellent! I ordered a custom colour-way and the turnaround from order to delivery was fast too! I had a few questions before the order and the answers were fast and friendly.

July 6, 2021
Rated 5 out of 5 stars

I recommend them

I recommend them, of course.
After the misstep of their supplier Foragerbikes and as a result all this delay in months for delivery, despite the small mistake of Wizard Works for the choice of transport of my tiny order finally quickly delivered, I give Wizard Works five stars. Because Harry and Veronica are really very close to their customers and do their best for them by being fast, very friendly and very helpful. Because, ultimately, what matters most to me before trade is the people who do it and how they do it and why they do it.

July 6, 2021

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