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Wizfair Travel Reviews 

1,237
•
TrustScore 4.5 out of 5

4.7

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, professionalism, and efficiency in resolving issues. Many people highlight the ease and seamlessness of the booking process, appreciating the clear explanations and responsive customer support for a stress-free experience. However, some customers also noted significant issues with their bookings, including flights changed without consent, leading to longer travel times. A few people reported misleading interfaces or fees, and some found customer support unhelpful when trying to resolve booking problems, sometimes resulting in invalid bookings or higher prices.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, patience, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick responses and... See more

Service

Reviewers highlight positive aspects of service, often praising the speed, efficiency, and helpfulness of the... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and... See more

User experience

People report positive experiences with the user experience, with many finding the process smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Let me start off by saying that our experience with Vivian was exceptional. The work done was great and we were walked through each step and believe me, we needed some guidance. We came by Wizfair... See more

Rated 5 out of 5 stars

Excellent post-sale support. Will helped me tremendously and handled everything with great professionalism and efficiency. Thanks to his support, I was able to arrive on time without any issues. He... See more

Rated 5 out of 5 stars

What I liked most was that the call was picked up and answered on a Sunday afternoon within 5 rings and attended to by Mr Daikho Moore very courteously . Did a quick cross check of my credentials and... See more

Rated 5 out of 5 stars

I had a great experience using this company.,Specially Daiko Moore was very helpful.The booking process was simple and straightforward, and everything was clearly explained. Customer service was respo... See more

Company details

  1. Travel Agency

Written by the company

Wizfair Travels Deals in Domestic & International Flights & Packages At Affordable Price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,237)

525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I am Salomon and I have done business…

I am Salomon and I have done business with an agent named Coco over my ticket confirmation. Well my expérience was very pleasant. She demonstrated professionalism courtesy and with a sense of humour to too all that she was very efficient got the job done!
Mémorable expérience!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Coco helped me to book a trip

Coco helped me to book a trip. She did a very good job to go over the details and make sure we get the best deal. Definitely recommend this compony for booking trips.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

They have total control over your booking! And will change your flight without your consent

Buying from this company was such a headache and mistake.
Two days before our flight they called and told us that the airline overbooked the flight so we needed to change it. We called the airline and they said that the flight is not overbooked and we still had our seats.
Without our consent Wizfair removed our spot on the flight I purchased months in advance and we were forced to change flights without a good explanation. All of the other flight times available we had to change our plans.
They have total control of your booking! They will change it at any time or withhold your flight without your consent.
I will never be booking with them again, not worth the stress it comes with.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Wizfair Agent representative name ALEXIS tries to fool me and sell my tickets for a higher Price

I wait until I'm done with my travel, knowing how bad they are at tricking their customers. To Wizfair agent name ALEXIS (I believe that is your name), here is for you:
So I booked my tickets to Hawaii because Skyscanner recommended it. Everything was great until one of Alexis's customer service representatives called me to say Alaska had called them, saying they were overbooked. Hence, they offered me a different airline, which I did not like because the schedule was different from what I originally booked, so I called Alaska Airlines in person. I asked whether they had overbooked the flight, but Alaska said they were not. Everything looks good on their end, so I confronted the agent who called me. The agent gave me a very vague answer, knowing that your trick of reselling my ticket for a higher price didn't work, huh!!! So, if you read this, and I hope you do!!! Please don't let this agent fool you!! Again, I waited until I was done with my travel before writing this review because I’m scared they will try anything funny with my booking. So my experience with WizFair has been horrible!!! Please choose an honest travel agent but this one is certainly NOT!!

December 30, 2025
Unprompted review

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