Wizz Air Reviews 2,562

My flight eventually arrived 5 hours late to it's destination due to plane issues.
I have to say that I was very impressed with the overall handling of this situation, from keeping informed via pilot and then text/email updates, the timing and ease of use of the vouchers for refreshments sent to me, and then the ease of claiming the EU regulatory compensation for the delay, and the speed in which it was processed and paid out.... Overall 10/10 Very impressed. Previous reputation does not do justice, from my experience

DO NOT BOOK WITH THIS AIRLINE
They are absolute crooks! Booked our flights at the cost of £1174.05 (1193,85 Euros). They then cancelled the flights (luckily in advance). They force you to accept Wizz credits and then apply for a cash refund (ridiculous). You get no email confirmation that the flights are cancelled or your refund has gone through. Ensure you take screenshots.
They then sent an email saying that I'll get a refund of £1034.80?? Presumably due to some exchange rate nonsense, but I never paid in euros so why am I being charged for it?
Having read all these review I am no dubious that I will even get my refund at all.
If you are brave enough to risk booking with them do it on a credit card and put in a claim for a refund.
They are a disgrace and I can't believe they are allowed to operate in this manner.

They didn’t open the check in, their website was down . I couldn’t get my boarding pass and as a result couldn’t board to the plane. Same issue has been faced by more 40 people of the same plane . We all lost our money and they marked us as no show . They also didn't gave us a refund for this . Worst airlines ever . Never travel with them .

Halal only menu for non Halal customers.We took a return flight from London to Romania with Wizzair. On the outbound flight I ordered what I thought was a ham sandwich. The flight attendant handed me a "turkey ham sandwich". I told them there must be a mistake, then they told me they don't serve ham. I checked the menu and in fact in very tiny print it indicated the ham used throughout the entire menu was not standard ham but turkey ham which everyone knows is for Halal menus. Why do I know this? Because some of my extended family are practicing Muslims.No non Halal choice. With regards to both animal welfare debates and informed transparency in consumer choice I find this rather concerning. Our journey with many others was in part to celebrate the feast of St Andrew, Patron Saint of Romania. We passed on the food on the way back. Until Wizzair can explain this and decides to respect all of it's customers in equal measure we won't be flying with you again.

Unfair check-in charge due to app failure and poor customer service

I was wrongly charged £50 at the airport for checking in on my return flight from Marrakech. My husband was able to check in online without issue, but the Wizz Air system repeatedly glitched for me, leaving me no option but to pay at the airport.

I raised this with Wizz Air and was asked to provide proof of ID, which I was prepared to do. However, I then received an email stating that they had “tried to contact me several times” and were closing the case. This is completely untrue — I was not contacted at all.

This feels like an excuse to avoid resolving a legitimate complaint. Being charged due to a system failure and then having a case closed dishonestly is unacceptable. I am very disappointed with both the handling of the issue and the customer service.

My flight from Košice to Luton was diverted to Gatwick because of a powercut at Luton Airport. Wizz's head stewardess said they would either arrange a coach free-of-charge to Luton Airport, or you could arrange alternate transport and then Wizz would reimburse. The free coach had no ETA so we purchased train tickets to Luton. All receipts and POA were supplied, and yet no reimbursement made by Wizz. Customer service team are the worst ever!

Unfortunately from Košice to Luton, Wizz is the only option so reluctantly I will need to use them again.

⭐ )☆☆☆☆
Wizz Air cancelled my booking and never refunded £199

My booking was cancelled by Wizz Air, not by me, yet I still have not received my refund.

I paid £199, and after Wizz Air cancelled the booking, I was instructed to complete a refund request form. I completed everything in October. It has now been months, and I have received no refund, no update, and no solution.

I have contacted customer service many times. Each time I am told “you will receive a phone call”. That phone call never happens. I feel completely ignored.

This level of customer service is unacceptable. Wizz Air cancelled the flight, kept my money, and failed to resolve the issue despite repeated contact. I would strongly advise others to be extremely cautious when booking with this airline

I purchased a Flex ticket with Wizz Air, paying extra specifically for the right to cancel and receive a refund. What followed was unacceptable.

Despite cancelling online exactly as advised, my refund was issued only as in-app credit, not to my original payment method. I was later told that only phone cancellations qualify for refunds to the original card — a critical condition that is neither clear nor transparent at the point of purchase.

Worse still, the credit expired after just three months, with no reminder, no warning, and no notification. The money simply vanished.

This is not customer-centric. It is a designed trap: steer customers to online cancellation, issue restrictive credits, set a short expiry, and rely on silence to keep the funds.

A Flex ticket should provide flexibility — not confusion, hidden conditions, and loss of money. This business model raises serious questions about fairness, transparency, and consumer protection.

I booked a flight to Krakow with Wizz (albeit through Kiwi) for April 25th - 27th this year, Wizz decided to move our flight 12 hours earlier, from 6pm to 6am, completely removing out final day of the trip.

I have since spoken to Wizz customer services twice, both times speaking to extremely rude reps, one of which hung up on me whilst I was asking for help! They have no empathy and keep adding hurdles to make things harder, asking for information that I do not have access to as Kiwi will not give it. Kiwi is another story, but have given an honest review on them too, avoid both at all costs!

Very clunky website to book the flights but when you try to add passenger info, if you are not quick enough it logs you out, trying to add x6 people and you can't do them singular it's impossible! Call the help desk and "its an online service" try again!

I booked my reservation online to travel to Israel on 18th April for me and my 2 adult children. My daughter decided to go on a different date. I had to book her reservation separately. While I finished paying for it I discovered the name on the ticket is mine. I tried to correct it but had no joy. I cancelled the ticket immediately and booked another tried to change the name this time before paying. The same issue happened after paying. The name on the ticket was mine instead of my daughter. I cancelled it again. I finally booked a third one correctly. Now Wizzair decided to charge me £92 for every cancellation and left the balance in my Wizzair account. This is unacceptable. If they are quick at charging people for a little mistake they should refund the rest back to the original card. Not leave it in their account and give 1 year expiry. That is unlawful. I will be going further.

Do not use Wizz Air
Having travelled with Wizz Air do not use them. Our flight was cancelled so we followed what the Wizz Air staff told us to do and booked a hotel and taxi to and from the hotel. We were told we would get a full refund when we put in the claim we had a response 2 days later that the case had been closed with no refund!!!! They then ignored all emails and when they finally responded a month later said closed case cannot be re-opened! This is now going higher but the flights are not worth the hassle and end up costing way more anyway!!!! Save yourself the time and money!

My fight wasn’t only rescheduled but from another airport but instead of lunchtime Saturday it was a night flight landing at my destination at 3am Monday
So 2 days of my holiday gone and no accommodation for 2 nights at the end
Customer service? Probably the RUDEST ANGRIEST man I have ever encountered
No sorry for the inconvenience
Let’s see if we can work this iout somehow
No that’s it take it or leave it you have 3 choices
Cancel flight (very possibly the whole holiday which was special) take the flight (really and sleep on the street for 2 nights at?) or take Wizz air credit (laugh out loads!)
He shouted
Interrupted me continuously
JUST DONT USE THIS AWFUL COMPANY WITH ITS ANGRY NON EXISTENT CUSTOMER SEEVICE

My flight was moved a full 24 hours earlier and then cancelled totally. That's okay but when I try to request refund, that specific section comes up with an error message, "Currently we are unable to process your refund request. Please try again later." Over the past few days. If I click the rebook option, that works fine. Frauds. I fell for their cheap fares. Now I know what that means. Never again with these crooks.

To be fair, their planes are new and the service on board is good along with decent legroom. I have recommended them in the past. However, in the space of three days, three flights have been cancelled with the change of flight either being late at night or departing from Luton instead of Gatwick. This has happened before and although previous booked flights during the day were more expensive, no partial refund is offered for the cheaper flight they expected us to take. The website is useless for claiming the refund (which takes weeks to arrive anyway) so calling them is the only way to get money back. It makes us so nervous about future flights booked with them that we will have no choice but to fly with another airline. Pity, they looked promising to start with!

My experience with WizzAir flight from Luton to Harghada was pathetic. The checked-in luggage was delayed for 4 days that ruined the trip. To add to it they didn’t even reimburse the expenses I had because of the delayed baggage.
Worst worst worst and worst WizzAir

They changed my flight from one day to another, then the website wouldn't let me get a refund, so I had to phone up. That cost me a small fortune, and the person on the line had an awful attitude, like it was my fault. They then inform me it will take 7-10 business days to get me money back. If i could give them less than one star i would. Will never use this compnay again

DO NOT BOOK THROUGH THIS COMPANY

tried to do a name change and they charge you more if you ask them to do it but there is no possible way you can change it online yourself. They changed the name and charged £155 just for a name change but then dosnt tell you how to make the payment meaning I cannot check into my flight. I phoned them up and they said there is nothing they can do to help so now I’ll not be able to go on holiday because there is nothing they can do about there not being a way for them to take a payment

Subject: Formal Complaint – Unjustified Baggage Fee and Unprofessional Conduct

I am writing to formally complain about my experience on the above-mentioned flight.
At the boarding gate, I was forced by a member of staff to place all my belongings into a single backpack. As a result, my handbag and duty-free items purchased at Gdańsk Airport could not fit. Despite being bought after security control, these duty-free items were incorrectly classified as additional baggage.
I was therefore compelled to pay a fee of 298 PLN, which I believe was unjustified and contrary to standard baggage and duty-free policies.
The situation was handled in a highly stressful and unprofessional manner. The staff member’s behaviour was rude and pressuring. Due to this stress and lack of proper assistance, I involuntarily left behind a white cashmere scarf, valued at approximately 400 SEK.
I felt misled and treated unfairly. I was not clearly informed of my options and was effectively forced to pay the fee in order to be allowed to board the flight.
In light of the above, I hereby request:
A full refund of the incorrectly charged baggage fee (298 PLN), and
Compensation for the lost cashmere scarf (approx. 400 SEK).

Terrible. They charged me for 8 kg one backpack 2 time once in check in 44 pounds then while boarding 65 pound. No help with claiming. Disgusting airline.