Fast and efficient from ordering online to delivery to my door. The slippers were exactly what I ordered. Stylish, warm and comfortable.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sandals arrived promptly but unfortunately had to return through no fault of west midland co. Received a replacement pair but same thing happened had to return these. All very business like so can't... See more
Company replied
When my wifes delivery of slippers were received, she found them 1 size too big. I am not very good on comps. so I phoned the company& spoke to a very understanding man who took imeediate action, & so... See more
Company replied
Shoes arrived today beautifully packed. They are to wear at my daughter’s wedding & I am so pleased with them. Managed to get them cheaper with West Midland Shoe Company than I could anywhere else. Co... See more
Company replied
Company details
Written by the company
West Midland Shoe Company is a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.
Contact info
West Midland Shoe Company, ST14 8HU, Uttoxeter, United Kingdom
- 01889561790
- info@wmsc.co.uk
- wmsc.co.uk
A good website which was easy to use
A good website which was easy to use. My delivery came when it said it would and was well packed and I am very pleased with my new party shoes!!
October 11, 2023
Reply from West Midland Shoe Company
Hi Kate
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Opal Shoes at many parties specially over the festive season.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
What you see is what you get
Lovely soft quality leather. Styles different and very comfortable. Keep up the good work of good designs and variety of styles to suit all ages.
October 18, 2023
Reply from West Midland Shoe Company
Hi Julie
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Kim & Eva Sandals when we get the better weather again.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Excellent service
October 8, 2023
Reply from West Midland Shoe Company
Hi Tanya
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Tanya Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Reply from West Midland Shoe Company
Hi Patricia
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Zeal Sandals
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Staff very friendly and couldn't be…
Staff very friendly and couldn't be more helpful.
October 5, 2023
Reply from West Midland Shoe Company
Hi Muriel
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
It was lovely to meet you and your husband the other day and I hope you enjoy your Sarah Berry & Green Bean Shoes.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
I ordered a delightful pair of red…
I ordered a delightful pair of red boots, Fiona Ferrari Bootie size 42 after trying a pair sized 41 in my local department store. Wearing a pop sock at that time, they were just a tiny bit tight, maybe could have stretched a bit but wasn't prepared to pay that much for nipped toes if they didn't. I took a photo of said bootie plus box with size and ref details and ordered size up (42) from this company. Bit more expensive but the reviews were excellent. They arrived promptly , nicely wrapped. I tried to get them on, they could have been a completely different boot. Could barely squash my feet into them, never mind mince around the room! Checked size and defo size 42. Now I know EU sizes can be a bit variant whichever brand one is buying from but these boots were smaller than the original 41. No way on earth were they a size bigger. Now I have the privilege to pay £3.95 to be deducted off my refund for boots that don't fit. Quality control I think needs looking at here.
I now must add to my review that a delightful director personally rang me and explained the situation to my complete satisfaction. I can now understand how UK shoe sizes differ to EU with diffferent lasts.. On we go to look for some red boots.....I wanted these though lol they are gorgeous! Maybe I should try some foot binding??
October 11, 2023
Unprompted review
Reply from West Midland Shoe Company
Hi Lesley,
I'm really sorry that you had an issue with the sizing of this boot. I hope that the phone call from one of our directors earlier today helped to explain the situation and hope that you'll give us another chance in the future to regain your trust.
And of course we will credit the return postage.
Best Wishes
WMSC Customer Service Team
Reply from West Midland Shoe Company
Hi Joanna
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Alex Shoes.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Reply from West Midland Shoe Company
Hi Christine
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Wilma Sandals when the weather is better.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Delivery was prompt.
Delivery was prompt.. I’ve never had to return anything.. very pleased with all my purchases.. all very comfortable shoes
September 8, 2023
Reply from West Midland Shoe Company
Hi
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Sky Sandals once the weather is better.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Well made leather shoes at an…
Well made leather shoes at an affordable price. Excellent experience.
September 4, 2023
Reply from West Midland Shoe Company
Hi Judith
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Amy, Kara & Motzi Shoes & Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Reply from West Midland Shoe Company
Hi Susan
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Lolly & Morgan Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
The shipping was fast for
The shipping was fast for coming from overseas. The website was easy to navigate and the shoes were quality. It was sad I had to send them back because they were too big.
September 2, 2023
Reply from West Midland Shoe Company
Hi Margaret
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We are so sorry that you are having to return your Sandals, as soon as we receive them back we will get your credit issued.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Excellent service
Excellent service, quick delivery and shoes/sandles just as expected well made and good quality. Value for money especially as they were on sale 50% off. Highly recommend.
September 7, 2023
Reply from West Midland Shoe Company
Hi Gillian
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We really hope your enjoy your Lolly Elastics & Bella Mules, we certainly had a good summer sale this year with having 50%
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Selected two pairs of fabulous
Selected two pairs of fabulous, colourful shoes from the sale which unfortunately were too big however the company provided good service, fast delivery and quickly responded when the goods were returned and money refunded.
September 1, 2023
Reply from West Midland Shoe Company
Hi Lesley
Thank you for taking the time to write us a 4* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We are so sorry that you had to return your Sky & Millie Shoes, we do hope that you will be ordering from us again.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Great quality shoes
Great quality shoes, very good value, arrived very fast.
Your site is very user friendly!
August 31, 2023
Reply from West Midland Shoe Company
Hi Agnes
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised and we do work hard on our website to make it easy to use.
We hope you enjoy your Nola boots when the weather turns.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Quick delivery
August 31, 2023
Reply from West Midland Shoe Company
Hi Stuart/Catherine
Thank you for taking the time to write us a review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Love my shoes
Absolutely love my shoes ordered sizes 36 and 37 to try as I’m usually English 3.5 have decided to keep both pairs just because I love them❤️ so much and 37 is perfect with thicker winter socks,
Great quality fast delivery and at a fantastic price.
August 31, 2023
Reply from West Midland Shoe Company
Hi Anne
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
You definitely sound like you are a girl after our own hearts and we hope you enjoy your Louise Boots when the weather turns.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Reply from West Midland Shoe Company
Hi Ursula
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Brilliant deals and customer service!
Brilliant deals, and really helpful. Sent a blue pr instead of red - I emailed and got a really quick reply. Shoes were redespatched same day and they even confirmed theyd double checked in the warehouse to ensure the right colour - then emailed to confirm. Arrived sooner than expected.Excellent!
September 6, 2023
Reply from West Midland Shoe Company
Hi Diane
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
It was lovely talking to you and I do hope you enjoy your Blake Red & Blue Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
Excellent service and customer service.
September 5, 2023
Reply from West Midland Shoe Company
Hi Liz
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy your Astrid Sandals.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Best Wishes
WMSC Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.