Wolt Danmark Reviews 

Dear Wolt Support,

I have been a loyal Wolt+ customer for many years, with the exception of a four-year break while I was living abroad.

Recently, I had a very disappointing experience with one of the restaurants on your platform, Benji Burger. The address listed on Wolt does not match the actual location shown on the map. After finally finding the location, I discovered that the restaurant is operating under the name Drivhuset, with no visible Benji Burger branding or signage whatsoever.

Even your support agent, Magdalena, was unable to get in touch with Benji Burger. They do not appear to have a listed phone number, nor can they be found in the Danish CVR register. As a result, I spent 20–30 minutes driving around trying to locate the restaurant.

By the time I got home, the food was cold. I had to reheat it in the oven before trying to eat it. Unfortunately, the burger itself was extremely disappointing—bland, tasteless, and honestly felt like it belonged in the trash. I provided photo documentation to your support team, yet the only resolution offered was a 50% refund.

As someone who orders through Wolt 5–7 times per week, I find this level of customer service unacceptable. Long-term customers should not be treated this way, especially when the issue stems from inaccurate business information and a restaurant that is practically impossible to locate.

I also own a business myself—Milano Kiosken (CVR no. 46028651). We have been actively trying to establish a partnership with Wolt. However, we do not wish to collaborate with a company that accepts this level of carelessness and poor service. In my opinion, Wolt should not allow a business with virtually no visible presence or verifiable information, such as Benji Burger, to operate on your platform.

The entire situation is simply absurd.

Kind regards,

Marc Olsson

Got a McDonald's order out of the usual sealed packaging with the drink spilled over all of the items, contacted customer support and documented the whole thing with pictures they could only offer me a 45dkk refund, the meal was 160dkk plus delivery and fees around 200dkk total. Now im without food and money and i'll have to go there myself to get the food myself. Terrible delivery terrible customer service, would not recommend. Go for some of their competitors in the region because im sure it cant get worse than this...

So apparently there was a chargeback I'm unaware of, I have been trying to order some food for months and all my cards seem to fail. Contacted support and got gaslight a few times but didn't really care. Now I'm sick and I don't have anyone to get me some food, so I really need to order. After a lot of pressure they told my they suspended my account on behalf of a chargeback (which I'm not aware of) did not specify when or which card and they also don't reactivate my account!! They tell me it's my banks fault, when I respond I have tried all my banks and different payment methods!! They flat lie to me and hold my account frozen to punish me for a chargeback I'm not even aware of and blame everyone, instead of fixing my account. Shame once again wolt 🙏🏻

I placed an order and selected the option to receive a refund if an item was unavailable, rather than a substitution. Despite this, I received a different product instead of the one I ordered.

I contacted customer service to request a refund, but unfortunately the representative was not helpful. I also found it inappropriate that I was accused of being rude, even though my messages were polite, respectful, and direct. I was told that my written messages had a “bad tone,” which I find difficult to understand, as I did not use offensive language or aggressive wording.

I am disappointed with both the handling of my refund request and the way I was treated by customer service. I believe customer service representatives should communicate professionally, focus on the customer’s actual request, and avoid making subjective assumptions about a customer’s intentions or tone, they should have better language and reading comprehension skills.

The quality of your service has declined dramatically.

This is not the first time I have scheduled an order in advance to fit between my work meetings, only for it to be delayed by more than an hour.

Honestly, your service was excellent about six months ago. Now, almost every order comes with delays or some kind of issue.

I scheduled my food to arrive at 1:45 PM, and it is now 2:30 PM, yet I still haven’t received it.

To make matters worse, your customer service representative keeps giving me excuses for why the order is delayed instead of saying, “I will do everything I can to make sure you receive your order within the next few minutes.”

This level of service is extremely disappointing and unacceptable.

Never order anything through wolt most of the couriers are not able to read write or even speak danish or english and worst is their customer service.
I wasted my 166 krones today as i pinned the address through the location service anyhow it was wrong so i instantly contacted the customer service and they have contacted the courier and he have rejected to deliver at write address so he have delivered it at the wrong address deliberately.Even though i have also wrote the message for the driver!
So i have wasted my hard earned 166 krone you need to take care of your time and money!

The company has no control and influence over the businesses they work with. You will most likely receive a shit overpriced product and will not get refunded. I ordered flowers for my mother’s birthday for 500kr and they arrived opened and will last max a few days then die.

The deliveries are usually good but this website is trash.. I ordered a pizza from a place and when i got it back to my room i looked at the wolt.com fan and it was asking for a review of the pizza before i had even started eating it so i thought i'd wait until i had actually eaten it before leaving a review but when i opened the wolt.com fan again after eating it the review option had disappeared and now it is impossible to leave a review. So trash. Bring back just eat please this website is garbage.

I've been a regular customer with Wolt for years, even paying for Wolt+. I'm sick and tired of them taking ages to deliver items, no matter how close or far it is. I either get cold food or warm groceries. They recently took 45 minutes to get groceries from their OWN store, 1.5km away and the driver sat there for over 20 minutes. They only moved after I contacted support. I received warm groceries that should be chilled and melted ice cream and only got told that compensation "did not apply". I won't use this useless service again and, judging by the reviews here, I'm not alone. Stop using them and get them out of Denmark.

If these "customer service" replies below all the reviews are an actual person having to cut and paste them and not AI, I feel sorry for that person too. Imagine your job being reading truthful reviews of the crappy company you work for and being able to do nothing but reply with empty corporate nonsense you know means nothing.

They really really need to do screening for the people they're hiring. Got s*xually assaulted. And it is horrific since these workers basically end up finding out where you live by delivering to your address. Some pervert poked my breasts and began asking when was the last time i had s*x, unprompted! Traumatic experience, made me immediately delete the Wolt app after that. Truly shocking how they'll hire just about anyone.

Edit 2026 August: very professional response from Wolt employees on here, I am willing to potentially reconsider things. Thus, keep in mind, my experience may have been just one bad apple in the way. Thank you Wolt for trying to correct the situation. As of writing, I am changing my 1 star review to a higher rating, as to reflect my graditude in how the business has tried to reach out and make things right.

I had an extremely disappointing experience with Wolt. The app clearly stated that the estimated delivery time was 15–25 minutes, but my order arrived much later. When I contacted customer support, they insisted that the order was “within 30 minutes” and therefore not late. That makes no sense.

How am I supposed to know when my order is actually expected if the app shows one delivery time, but customer support uses a completely different one? If the app tells me 15–25 minutes, then that is the expectation you set. You can’t change the delivery window afterward just to avoid taking responsibility.

Either the delivery estimates shown in the app are misleading, or customer support is giving customers false information. Both are unacceptable and highly unprofessional.

Instead of acknowledging the issue, they dismissed my complaint and refused to take any responsibility. Customers should be able to trust the delivery times shown in the app, not be told a different story after the order has already arrived late.

Got delivered 2 disgusting "pizzas" of unknown origin, no receipt, wrong boxes, wrong items. Driver spend 15 minutes at one location definitely not doing anything suspicious. Yet Wolt internal "investigation" found no wrong and won't issue any refund.

I guess I will not sleep and stay alert since this driver has my address and delivered me some unknown "food" that even Wolt support can't trace.

This is scam. Stay away.

Cold food and only refund for missing items and direct delivery. Not worthwhile!

The service is just pure garbage. Some other company needs to step up and do this better.

Everyone remembers how Wolt was back in 2020-2022, an efficient company with a great work format and happy delivery drivers whom they decided to push out by implementing unfair pay-cuts.
The company keeps avoiding the Elephant in the room which is nothing but poor payment to their couriers, as the cause of their ridiculous downhill direction.
Let's check the filibustering generic response below they'll give this time in order to deny everything and point out how much they constantly strive to do things better, like it's not going to continue to get worse at all🤣😂

UPDATE:
this time they are "continuously" striving instead of "constantly" 😂😂🤣🤣Let's stay tuned on their continuous downfall, it's about to become one the most ridiculous milestones in business🤣😂

Complete shitshow

If you want some sorry delivery bike to deliver yours and 8 other peoples food in one trip, resulting in cold soggy food, this is the service for you.

I got banned while being a paying customer, and when I asked for a reason I was met with a rude response.

For the love of everything thats holy, chose any of wolts competitors, over this bullshit company.

Slow delivery, wrong delivery, optimistic use of words like crunchy, poor and arrogant customer service

Accident happened to me and my car - I reported to Wolt - no reply. 3 days ago, June 16, about 12pm, in Arhus near Klostergade, a Wolt guy bumped into my car. According to a witnessed person, Wolt guy was looking at his mobile or something... I was waiting to turn left, had signal on ...BANG! He ran into my car.

There was an Audi car parked near by, an Arabic guy came out to take a pic of my car licence just in case.

Uhh.. hey, it wasn't my fault! He should have taken the Wolt guys pic!

So I was very annoyed, Wolt guy made small scratches on a plastic cover of my car.
Stupid me didn't get their contacts. We all just left since nobody was major hurt.

But I immediately contact Wolt ( how annoying there's no phone numbers! ) to report the accident, hoping to get the Wolt guys identify at least.

It's been ignored for 3 days.
What a company....no emergency phone numbers, no support, no nothing. Unbelievable.

The worst app and the worst support i have ever seen in my life

They told me it was going to be 30minutes, after waiting 3 hours the delivery shows up with only 1 item out of the total 4 items i had bought, they didnt say on the order anything was missing and they had took my money for the entire order. I contacted customer support who then offered me that i get refunded about half the total amount, and that would leave me spending 70dkk to have one singular liter of milk delivered. I kept insisting that i get my items, and after discussing with customer support who kept insisting the most they could do was refund about half the total. I told them either theyre delivering my order in full that they had taken my money for, or they refund the entire order because im obviously not gonna be stuck paying a bunch of fees and delivery which ends up being 70 dkk for one singular liter of milk. They finally ended up showing up and when they did the customer service had completely forgot what was happening and told me i needed to go find the code somwhere while there wasnt even an active order since it was a replacement. All in all, customer service openly tried stealing my money obviously, never offered to refund my order. All in all, i can see why they have a 1 star rating, because they simply cant even do the bare minimum to make sure their customers are taken care of.