shittiest comapny ever i was ordered and waiting for my food more than one and half hours and never came the delivery since he took the order via his phone he didn’t even went to the restaurant to pi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If i could give less than one star i would. This company says they deliver food, 50% of the times they dont deliver the food you order and cancel the order you make, the other 50% they pickup the food... See more
Worst customer support ever. Delivered not my order -> took it back -> promised to deliver my food fresh -> delivered cold food. Rejected to make refund since "Food is delivered our job is done".... See more
The app informs delay in delivery only after finishing placing an order. Why don't you warn for the delay before the customers confirm the order? It would have given the customers option to choose a d... See more
Company details
Information provided by various external sources
Wolt is the one app for discovering and getting great food in your city. Find the best restaurants in town, send your order with a couple clicks only. Choose between delivery, picking it up yourself or eating at the table.
Contact info
Mannerheimvägen 50, 00260, Helsingfors, Finland
- wolt.fi
Scammers
Scammers. They fail your order and refuse an adequate refund despite admitting it was their error.
June 2, 2022
Unprompted review
it was a girl who brought the food and…
it was a girl who brought the food and she was very fast indeed wolt does her job very well
October 29, 2021
Unprompted review
For me the service has been excellent…
There are bit too many deliveries that never arrive to destination. I order around every second week and in two years 3 times food as not arrived at all and another 4-5 driver does not want to get out of the car and rather calls me to get out on the street to get my food rather than him getting out of car and taking elevator or walking to second floor.
3 times when deliveries did not arrive I also was waiting support to answer, but it took more than 3 hours for them to respond and only thing they could afford was give my money back and extra 3€. After ruining my whole day like that I will think twice before ordering through them.
Wolt and foodora both seem kinda bad on deliveries, where as kotipizza has never failed me
August 29, 2021
Unprompted review
Worst Experience I have ever had with any Food Delivery Service Ever
Me: Uses
@woltapp
to order a meal for the family, everyone has been working hard and out all day
@woltapp
: No problem your order is confirmed (about 80 euros)
@woltapp
: Sorry we cannot deliver your order the items are not available
@me
: Calls vendor
Vendor: We have everything for your order, but the few donuts you ordered are white chocalate not dark chocolate
me: No problem can you deliver the rest of the meal with white chocolate?
Vendor: No problem, but
@woltapp
refuses to carry out the delivery because even
price is the same, order changed and
@woltapp
will not deliver
me: Thanks you have been helpful
me: hey
@woltapp
, can you deliver the food I ordered, the vendor will get it ready for pickup
@woltapp
: Sorry, you need to spend another 80e on food and the original 80e supposed
to come back to you in 3-4 days. Thanks for your feedback, go F++++k off
me: Last time I ever use
@woltapp
again, very unreliable.
me: Hi kids, sorry but
@woltapp
won't deliver the food
Kids: Dad, can you order somewhere else then?
Me: Sorry kids, other food place closed
August 13, 2020
Unprompted review
Good customer support team!
Even though their deliverers are often bad with instructions and have issues finding you, if you rate the delivery accordingly their nice customer support team will email you, listen to you and possibly even compensate!
Recommendation:
Allow to tip deliverers and restaurant after the delivery, not before :)
June 17, 2020
Unprompted review
They don't take responsibility when you…
They don't take responsibility when you don't get your food. But they will do all to keep your money!
May 24, 2020
Unprompted review
The whole set-up is unprofessional
The whole set-up is unprofessional. International phone numbers are not recognised. Once I was finally able to register and place an order, after a while food was shown as delivered when the courier person had not even contacted me. Eventually I got a call from my hotel front desk and when I went to collect the food the delivery guy was very rude. The pizza was stone cold and I didnt get a refund when I reported the problem through chat. I travel the world and use so many food delivery services - but this takes the cake as the worst and most badly managed
January 12, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.