Wolt Reviews 14

Absolutely unacceptable service. Half of my order was NOT delivered, and what followed was an absolute joke. I spent almost 5 HOURS going back and forth with Wolt support just for them to finally “discover” the problem. Five. Hours. For THEIR mistake.
In the end, they did the bare minimum possible: refunded only the money for the missing items. That’s it.
No coupon.
No credit.
No compensation for the ridiculous wait time or the ruined order.
The rest of my order never arrived at all. So I waited hours, wasted my time, and Wolt acted like a simple refund magically fixes everything.
This shows zero effort, zero accountability, and zero respect for customers. Mistakes happen, but how you handle them matters—and Wolt handled this terribly.
If I could, I would give 0 stars. Completely disappointing experience

poor customer service . after ordering 100+ times i complain one time and they say they cant do nothing.. except to take their provision!???!? cmon !!

Three times in a row food was spilled out, thet do not want to refund you. Awful people, awful support.

Their workers never have enough money change to give back even there is option on wolt what amount of money i am giving

Waited 3 hours for our food. Contacted the onwner, send them a google maps screenshot and a photo of our house . They wished us a great evening and ended the conversation. So we contacted Wolt of a refund. (Payed 50EUR for food we didnt got)

They told us our Adress wasnt right and its our fault! We checked the adress multiple times and even send screenshots and foto's to verify. I dont know if its because we are tourists, but this feels like a robbery

I would never order here. Be warned

Zatražen je povrat sredstava zbog potencijalno opasne situacije – hrana je sadržavala sastojak na koji sam alergična, unatoč jasno navedenoj napomeni u narudžbi.

Povrat je odobren za narudžbu manjeg iznosa, dok je narudžba veće vrijednosti – iako s istom alergijskom napomenom – odbijena.
Podrška traži slike hrane čak i u slučajevima kada postoji alergijski rizik, ignorirajući činjenicu da se hrana nije mogla konzumirati i odmah je bačena.
Također se pozivaju na interna pravila koja ne objašnjavaju, čime prikrivaju stvarne razloge i selektivno postupaju prema iznosima.

Umjesto da štite korisnika, štite interes restorana.
Podrška zatvara razgovore bez odgovora, koristi šablonske fraze i nema transparentna pravila za ovakve slučajeve.

Ovakav pristup nije samo neprofesionalan, nego i potencijalno opasan kad je u pitanju zdravlje korisnika.

Discriminatory and non-transparent support system

A refund was requested due to a potentially dangerous situation – the food contained an ingredient I’m allergic to, despite the allergy being clearly stated in the order note.

A refund was approved for a smaller order, while a higher-value order – with the same allergy note – was rejected.
Support demands photos of the food even in cases of allergy risk, ignoring the fact that the food couldn’t be consumed and was immediately discarded.
They also refer to internal rules without explaining them, concealing the real reasons and selectively applying policy based on order value.

Instead of protecting the customer, they protect the restaurant’s interests.
Support closes chats without resolving the issue, uses templated responses, and has no transparent policies for such cases.

This approach is not only unprofessional – it’s potentially dangerous when customer health is involved.

Sometime delivery ist that quick as they say it will be

simple, easy, just fine...
but it could be cheaper ;)