If you are in a hurry don't order from this company. I ordered on 21st Nov and it was a relief to receive the item finally today 16th Dec. When I ordered I checked reviews on here and they looked OK... See more
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Review summary
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I had ordered a Nintendo Switch which hadn't arrived in time despite the dates on the delivery and website saying it would. I had chased up a few times to be told on two occasions it would be the... See more
Good pricing I'll give them that! But the delivery is just long! Been waiting a few days now! 3-5 working days not quite! I ordered my Asus rog xbox ally x handheld on the 29th of December 2025, hopin... See more
I was after a Mac Mini M4 and this seller offered a new one at a substatial discount. I checked out the company and they seemed legit, so I ordered one. The delivery took much longer than original... See more
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
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LATE, UNRELIABLE, IGNORANT
LATE, UNRELIABLE, IGNORANT
After being so late with the delivery that I missed my husband's birthday and had to order the item elsewhere, they promised me I could return the item and they would provide me with the shipping label as they acknowledged it was their fault. Once the item was received, they disappeared. Impossible to reach them, and they didnt provide anything. NEVER EVER BUY from them AGAIN. Terrible company!!!! AVOID LIKE THE PLAGUE. and Spread the WORD.
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. We are deeply sorry for the delay that caused you to miss your husband’s birthday, and we are even more concerned to hear about the breakdown in communication following your return. This is certainly not the level of service we aim to provide.
We would like to clarify the situation and ensure this is resolved immediately:
Communication Gap: We sincerely apologize if it felt as though we disappeared. We have been experiencing an overwhelming volume of inquiries, but we recognize that this is no excuse for a delay in processing your refund once the item was returned to us.
Refund Status: We have acknowledged that the late delivery was our fault and that a full refund was promised. If the item has been received at our warehouse, your refund should have been triggered automatically.
Immediate Action: We are prioritizing your case right now. We are checking our warehouse receiving logs for your return package. Once the return is confirmed, we will process your full refund immediately to your original payment method.
We understand your anger and the loss of trust this has caused. Our goal now is to fix this mistake and ensure you are not left out of pocket. Please reach out to our Helpdesk with your return tracking number, and we will ensure your refund is moved to the front of the queue today.
Best regards,
The Customer Service Team
Beware this company!
Beware this company!! I bought an Apple Watch and it took 3 weeks to arrive constantly got fobed off by there customer services saying it was coming. Didn’t even supply a tracking number.
Don’t use them I will be telling everyone I know not to deal with them!!
November 7, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the three-week delay in receiving your Apple Watch and for the lack of clear tracking information.
We understand how disappointing it is to wait for an order, especially when communication does not meet your expectations. This delay was primarily due to a high volume of orders and a temporary backlog during the busy holiday season, which affected our usual processing times.
Regarding the tracking number, we are currently reviewing our notification system to ensure that all customers receive their tracking details automatically and promptly. We are sorry that you felt "fobbed off" by our team; please be assured that we are taking your comments seriously to improve our training and transparency.
We are glad to confirm that your order has now been delivered. We value your business and would like the opportunity to make this right. If there is anything further we can do to assist you, please contact us directly at Helpdesk.
Thank you for your patience during this challenging period.
Best regards,
The WonderPrice Support Team
Would never use again
Would never use again! Ordered on the 29th of November, still not here, this is a Christmas present for my little girl, have requested a full refund and cancelation but no response back
December 16, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We are deeply sorry for the distress and disappointment this has caused, especially as we understand this was intended to be a special Christmas gift for your daughter. This is certainly not the experience we want for our customers.
Please rest assured that we are not ignoring your request. Due to the high volume of holiday orders, our Help Desk response times have been slower than usual. We have located your inquiry and are prioritizing your case.
We would like to update you that your order has now been dispatched. We kindly ask that you reach out to our Help Desk directly so our support team can provide you with your specific tracking link immediately. This will allow you to see the real-time progress of your delivery.
We sincerely apologise for the delay and any inconvenience this situation may have caused you and your family during the holiday season.
We appreciate your patience and the opportunity to make this right.
Best Regards,
Customer Service Support Team
I made an order and paid for a rather…
I made an order and paid for a rather expensive pair of Bose in-ear headphones on 24 Nov. It is now 15 Dec, the item hasn't arrived, tracking status is not delivered as it may have been lost/stolen during delivery. However, customer support have reached out to resolve the issue after raising a complaint, hence the 3 star rating.
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you so much for your review of 3 stars and for acknowledging our support team's efforts to resolve this for you.
We are truly sorry that your Bose headphones appear to have been lost or stolen during transit. We understand how disappointing it is to wait for a high-value item, only for it to go missing. Please rest assured that we are taking full responsibility for this logistical error.
We want to reassure you that we are a legitimate global retailer. We are able to offer such competitive prices because we have dedicated sourcing teams in the UK, Germany, USA, Hong Kong, and Japan. This allows us to find the best deals worldwide and pass those savings directly to you.
Now that we are in contact, we want to guide you toward a full resolution:
- We invite you to continue your conversation with our Helpdesk. Our team is ready to assist you with a replacement or a refund process immediately.
- Once your item is successfully delivered, we can guide you on how to register for our extended warranty to ensure your investment is fully protected.
Thank you for your patience while we fix this. We are committed to turning this into a 5-star experience for you.
Best regards,
The WonderPrice Support Team
Very disappointing delivery experience
Ordered 24/11 still no item or refund 03/01!
I have had to as for a charge back from my credit card company as I still don’t have my item, nor any explanation where it is in the delivery system - as of today the last movement of it was 04/12 - I asked for a refund but have been told need to wait until they have investigated the case, under consumer rights they should be refunding me ASAP.
I ordered an iPad on 24th November and still have not received it. I chased this last week and was told it would be delivered by the end of the week — which didn’t happen. I then chased again on Friday and was told it would arrive this week.
However, the DPD tracking shows the last movement of the parcel was on 04/12, with no updates since. This lack of transparency and repeated missed delivery promises is extremely frustrating, especially for a high-value item.
Customer service assurances have not matched reality, and I am left with no clear idea of where my order actually is. I would expect much better communication and reliability for a purchase of over £500 and payment already taken!
**** further to your response below I have been contacting your customer service for the last week with the most current status details and kept being told it will be here, it’s still not and have no real assurances whether it is definitely in the system or lost, all very frustrating and stressful, I have en provided my telephone number for someone to contact me I have yet to receive a call***
18/12/25 - latest reply to the delivery of my item ordered 24/11/25… going round in circles no assurance - Hi, Yvonne Mitchell
Wonderprice UK : Order Information Request - 447019378098
Dear Customer,
Thank you for your message. For your information, the item was already transferred to the local courier. Due to the peak season and huge volume of shipments, they might not have scanned it yet. It should have some updates in the next few days.
We sincerely apologise for the delay. We understand your frustration and would like to provide you with an update on the situation.
Kindly let us know if you need more information and we will gladly assist you.
Thank you.
Kind regards,
DT
Customer Support Team
November 24, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for bringing your serious concerns regarding your iPad order, placed on November 24th, to our attention. We are extremely sorry to hear that you have still not received your high-value item, despite repeated assurances of delivery by the end of last week and then again this week.
We fully understand that the lack of transparency, the repeated missed delivery promises, and the stagnant DPD tracking since December 4th is completely unacceptable and highly frustrating, especially for an item purchased for over £500. We sincerely apologise that our customer service assurances have failed to match the reality of your delivery status.
To ensure we can address your concerns immediately and effectively, we kindly ask that you reach out to our dedicated Support Team with your full order details and any tracking information you have.
This will allow our specialists to review your order history, provide the most current status update, and offer a concrete resolution (such as expedited shipping, a solution for a missing item, or an immediate refund).
Please contact us directly so we can resolve your specific order situation right away.
We sincerely apologise again for the inconvenience and hope to have the opportunity to make things right.
Sincerely,
Customer Service Support Team
Apple AirPods delivery delay
VERY DISAPOINTED AND WOULD NOT RECOMMEND AT ALL TO ANYONE. I ordered a pair of Apple AirPods 4 ANC on 27th November (and money was taken straight away) and we are now 15th December and still haven't received my parcel. No updates on the Royal Mail website since the 5th December: "We're expecting it". When contacting the Wonderprice customer service, except very generic messages, no clear resolution or actions taken to try locate the parcel despite offering them a couple of options to quicken the process. This doesn't seem to be a professional company in their communication, transparency of where the product is shipped from and management of delivery due dates/ETA. I have been very patient since 3 weeks but Xmas approaching, I need the parcel ASAP (especially since I ordered weeeeekkks in advance and my money was taken straight away). Now, I am left with battling with them to either get the parcel on time or get a full refund .... PLEASE AVOID THIS SELLER IF YOU CAN. Go to your usual re-sellers like Amazon, Curry's, Argos etc... if you can and even if slightly more expensive. Don't waste your time and money with them... See other comments from other customers recently... feedback is consistent... I wish I read TrustPilot reviews before placing my order... Don't make the same mistake. Thanks for reading.
UPDATE 17th Dec - off the back of their response down below.
Again, as experienced so far, their communication is bad. They request me to send the details about the order, however, in the following paragraph, they are able to say that the order is being processed... So why ask the reference number if you already have it (even when I provided when posting the original review)... anyways... very frustrating... they are just making this up as they go along...
Also, they mention in their response that orders are being processed in batches and following a sequence... this could have been mentioned earlier in the process by the Customer Service during our email exchanges. That could have been an opportunity to manage my expectations, instead, while wait for me to add a review on TrustPilot to mention this...
Finally, reading their Customer Service responses to other frustrated customers, at no point this is mentioned - this just proves the point about their lack of professionalism.
Even if they are able to fix the situation, I won't buy from Wonderprice anymore.
UPDATE 18th Dec - I finally received my parcel today. The product looks genuine and greatly packaged. So, updating the rating from 1 star to 2 stars because of the lack/mis - communication, lack of clear updates, transparency on the order status and visibility on due dates. Can't give more after this "customer experience". Still a lot to improve on their end. It should have not required me to put a bad review on Trustpilot for them to process my order quicker. Thanks
November 27, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback on Trustpilot. We are truly sorry that your experience with our service has been negative, and we apologise for any delays, lack of communication, or issues you have encountered.
We understand your frustration and take your comments seriously.
We are committed to resolving your specific issue.
To ensure we can address your concerns immediately and effectively, we kindly ask that you reach out to our dedicated Support Team with your full order details and any tracking information you have.
This will allow our specialists to review your order history, provide the most current status update, and offer a concrete resolution (such as expedited shipping, a solution for a missing item, or an immediate refund).
We want to assure you that we are a legitimate organization. The current significant delays and tracking failures are largely due to the extreme volume of orders and logistical pressure we face during the peak holiday season. We are working diligently to fulfill orders in batches strictly according to their purchase date, and your order is actively being processed within this sequence. However, this is not an excuse for the lack of communication you experienced.
We acknowledge that our support system failed to provide you with the specific, human-level assistance you needed. We are truly sorry for this failure and are actively working to improve our systems and response times immediately.
Sincerely,
Customer Service Support Team
Ordered two Nintendo switch 23/11 was…
Ordered two Nintendo switch 23/11 was supposed to be delivered 28/11 which never happened contacted them 8/12 to find out what’s happening got back to me next day explaining that due to peak times would be late finally parcel arrived today 15/12 but only 1 Nintendo switch arrived and with no way of contacting them apart form email which might get a reply to tomorrow that is not very helpful
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Ordered two Nintendo switch 23/11 was supposed to be delivered 28/11 which never happened contacted them 8/12 to find out what’s happening got back to me next day explaining that due to peak times would be late finally parcel arrived today 15/12 but only 1 Nintendo switch arrived and with no way of contacting them apart form email which might get a reply to tomorrow that is not very helpful
We apologise that your order placed on November 23rd (expected November 28th) was delayed until December 15th due to peak season volume. While we attempted to explain the delay on December 9th, we recognize this did not solve the core issue.
The failure to deliver the second Nintendo Switch is a serious error, and we are treating this with the utmost urgency. We apologise for this significant oversight in our fulfillment process. To let you know that there is a possibility your order may have been split and shipped under two different tracking numbers for more efficient handling and delivery.
If you contact our Support team and reference your order details, we will personally ensure your case is resolved with urgency, whether that means securing a delivery update or processing an immediate refund.
Sincerely,
Customer Service Support Team
Avoid this seller prices are great but…
Avoid this seller prices are great but the product never arrives, shipping information is worthless, no possibility to talk to anyone.
Avoid Avoid Avoid
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for providing your feedback, although we are deeply disappointed to hear that your experience was so poor that you advise others to completely avoid our services. We sincerely apologise that your product has not arrived, the shipping information has been worthless, and you felt there was no possibility to talk to a human being.
We understand your frustration and are truly sorry for this unacceptable level of service.
Shipping Delays: We want to assure you that we are a legitimate organization. The current significant delays and tracking failures are largely due to the extreme volume of orders and logistical pressure we face during the peak holiday season. We are working diligently to fulfill orders in batches strictly according to their purchase date, and your order is actively being processed within this sequence. However, this is not an excuse for the lack of communication you experienced.
Service & Communication: We acknowledge that our support system failed to provide you with the specific, human-level assistance you needed. We are truly sorry for this failure and are actively working to improve our systems and response times immediately.
We value your business and are deeply committed to improving based on feedback like yours. We apologise for falling short of your expectations.
If you contact our Support team and reference your order details, we will personally ensure your case is resolved with urgency, whether that means securing a delivery update or processing an immediate refund.
Sincerely,
Customer Service Support Team
Our Ipads are so late
Our Ipads are so late. They are misrepresenting themselves on the website when they say they are UK based and have items in stock for 5 day delivery. They are obviously shipping them in from China. Our goods ordered 18 days ago. Difficult to complain as no contact numbers or email addresses, so feels very off-shore. Have had generic response that one of our items should arrive this week but the other has not even been shipped yet. Yes, they were cheaper but not sure it is worth it. Would feel better if they were honest, you get the kit cheaper but you will have to wait a month.
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your feedback. We sincerely apologise for the delay in receiving your iPads and for the frustration regarding our delivery timelines and company structure.
We would like to provide some honest clarity regarding the points you raised:
Sourcing & Delivery: To offer the most competitive prices on high-value tech, we utilize a global sourcing network with teams in the UK, Germany, USA, Hong Kong, and Japan. While this allows for great savings, it can occasionally lead to longer transit times during peak seasons compared to local retailers. We hear your feedback loud and clear—we need to be more transparent about these potential wait times on our website.
Split Shipments: We apologise that your items were separated. As one of your items is arriving this week and the other hasn't shipped, it is likely because they are being fulfilled from different regional hubs to ensure you get each unit as soon as it becomes available.
Communication: We understand that relying on a Helpdesk system rather than a direct phone line can feel "off-shore" and impersonal. We are working hard to improve our response quality so you receive helpful, human updates rather than generic templates.
Our goal is to ensure you receive your "kit" at the best price possible, but we clearly failed to manage your expectations on the timing. We are committed to seeing your order through until both iPads are safely in your hands.
Best regards,
The WonderPrice Support Team
Don’t waste your time ordering from here
Honestly don’t waste your time. Ordered nearly 2 weeks ago and haven’t heard a thing. No phone number to call. Whenever you fill in a form you just get generic responses back. Still no idea if my order will come, no idea when it’s due. Can’t get any information out of them at all. Pay the extra money and stick with a reputable site instead!
December 2, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for your honest feedback. We sincerely apologise for the lack of clarity regarding your order and the frustration caused by our recent communication. We understand that waiting two weeks without a concrete update is not the experience you expected when shopping with us.
We regret that you haven't received specific information about your delivery date. During high-volume periods, our logistics can experience delays, but that is no excuse for a lack of transparency.
We hear your frustration regarding "generic responses." We are currently working to move away from automated templates to ensure our team provides personalised, helpful answers to every inquiry.
While we primarily use our Helpdesk ticketing system to keep our overhead low and our prices competitive, we recognize that this can feel limiting when you need an immediate answer.
Our priority now is to get you the information you need. We are conducting a manual review of all orders placed in the last two weeks to ensure no package is left behind. We would appreciate the chance to prove that we are a reputable and reliable store.
Best regards,
The WonderPrice Support Team
Reply from Wonderprice
Dear Customer ,
We are very sorry to see your negative feedback and regret that your experience with us has not met your expectations. We take all customer concerns seriously and would like the opportunity to make things right.
To help us assist you better, could you please provide more specific details regarding the issues you faced? Whether it relates to a delivery delay, a product query, or a technical problem, knowing the details will allow us to provide a tailored solution.
We kindly invite you to reach out to our dedicated Helpdesk directly. By contacting us there, our support team can access your order history and work with you toward a resolution that earns back your trust.
We look forward to hearing from you and resolving this matter promptly.
Best regards,
The WonderPrice Support Team
Still NO DELVERY 3 WEEKS LATER
Ordered ipad 3 weeks ago, still no delivery tracking shows its not even in hub let alone out for delivery.. you cant email direct just fill an option based form out .. this is to be my grand daughters main present for Christmas. How do I request a full refund as this is totally unacceptable when it stated 3 to 5 days for delivery
December 15, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for bringing your urgent issue regarding your iPad order to our attention via Trustpilot. We sincerely apologiSe that your order, placed three weeks ago, has not yet been delivered and that the tracking information shows it hasn't even reached the shipping hub.
We fully understand and agree that this is totally unacceptable, especially given that the item was intended as a main Christmas present and our website stated a 3 to 5-day delivery timeframe. We deeply regret the distress this has caused.
We also apologise for the frustration caused by our contact form system.
Our support team eventually determined that the order would be delayed by an additional two weeks due to unforeseen inventory and logistical issues (stock adjustment/handling delays), which meant the estimated delivery time would be significantly different from the initial advertised window.
We always suggest customers can cancel their order if the revised estimated time does not meet their needs. We truly regret that we were unable to deliver your order within the expected timeframe.
Rest assured, you can always reach out to our Customer Support team directly if you have any questions or need to discuss this case further and your refund.
Thank you for your honesty, and we hope to offer you a better experience in the future.
Sincerely,
Customer Service Support Team
I would use this company for price and customer service
I would use this company for price and customer service. The downside to this company is lead-times. Just because they say 3 to 5 working days for delivery does not mean you will get it in that time frame. So use them for price, don't use them for something you need quickly as you may not get it according to the lead-time they publish. You will however get it.
December 1, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
Thank you so much for taking the time to leave us a review. We sincerely apologise for the delay you experienced with the delivery of your order. We understand how frustrating it can be when expectations regarding delivery times are not met, and we greatly appreciate your patience and understanding.
We are pleased to hear that you were satisfied with our pricing and customer service. Providing high-quality products at competitive prices, along with reliable support, is always our priority, and it is rewarding to know that our efforts have met your expectations.
We truly appreciate your kind words and recommendation. Your feedback is invaluable and serves as great motivation for our team to continue improving our service and delivering exceptional experiences to all of our customers.
Once again, we apologise for the delay and thank you for choosing us. We look forward to serving you again in the future and ensuring a smooth and positive experience.
Best regards,
Customer Support Team
Delayed + split order
As others have mentioned the order was delayed, it took over 2 weeks. I wasnt so bothered by this as i ordered quite far in advance of christmas. The issue i have is i ordered 2 nintendo switches and they have only sent 1!
Edit: they since contacted me and the 2nd switch arrived after 3 weeks.
December 12, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
As others have mentioned the order was delayed, it took over 2 weeks. I wasnt so bothered by this as i ordered quite far in advance of christmas. The issue i have is i ordered 2 nintendo switches and they have only sent 1.
We would like to clarify why you have only received one Nintendo Switch so far:
- To ensure the most efficient delivery during this busy season, we occasionally split orders into multiple packages. This happens when items are processed in different batches at our warehouse.
- Sending them separately allows us to get at least one device to you as quickly as possible rather than waiting for the entire order to be bundled, which can sometimes cause even further delays.
- Please rest assured that your second Nintendo Switch is already in transit. We are monitoring its progress closely to ensure it reaches you shortly.
We understand that receiving only half of your order can be worrying, and we appreciate your patience while the final part of your shipment makes its way to you.
Best regards,
The WonderPrice Support Team
Partial order received. 1 got but paid for 2
I believe the company is a scam. I ordered and paid for 2 cameras: I got only one. And the worst is that seems impossible to get in touch with them. You only can fill out a form, but not direct contact to have prompt assistance.
November 30, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
Thank you for your feedback, though we are very concerned to read that you believe our company is a scam. We sincerely apologise for the extremely frustrating and unacceptable situation where you ordered and paid for two cameras but only received one.
We deeply regret that you have found it seemingly impossible to get in touch with us promptly. We acknowledge that only being able to fill out a form, without direct contact for immediate assistance, is highly inadequate when dealing with a missing item. We apologize for the poor communication structure which has prevented you from resolving this quickly.
We assure you that we are a legitimate business, and we are committed to resolving this missing item immediately.
To provide you with a speedy and definitive resolution:
Immediate Action: Please fill out our contact form or send a direct email to our helpdesk with your order number. Clearly state that you are missing one of the two cameras ordered.
Prioritised Resolution: We will ensure this query is flagged as high priority. We will immediately investigate the warehouse records and either:
Dispatch the missing second camera immediately via an express service.
Or, if you prefer, process a full refund for the cost of the missing camera.
We apologise again for this serious error in fulfillment and the failure of our communication channels.
Sincerely,
Customer Support Team
Items not received.
Placed order almost 3 weeks ago never received the items £275 out of pocket. Awful communication, iv reached out twice to cancel the order and get a refund with no reply...no contact number to call direct.
Given the times you get an email back they are most definitely not a uk based company that they claimed to be.
November 28, 2025
Unprompted review
Reply from Wonderprice
Dear Customer ,
Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order and for the frustration our communication has caused you. We understand that being £275 out of pocket without a clear update is a very stressful situation.
We deeply regret that your previous requests for cancellation were not processed in a timely manner. We want to assure you that we have no intention of withholding your funds; we are currently experiencing a high volume of inquiries, which has slowed our response times.
To offer our customers the most competitive prices, we utilise a global sourcing model with teams in the UK, Germany, USA, Hong Kong, and Japan. While we are a UK-registered business, our international logistics network and support teams sometimes operate across different time zones, which can occasionally lead to delays in email responses.
To keep our prices low and manage inquiries efficiently, we primarily use our Helpdesk ticketing system. However, we recognise that this has not met your needs in this instance.
We have located your request and are prioritising your cancellation. Our team will ensure that your full refund of £275 is processed immediately. You should receive a confirmation email shortly once the transaction has been reversed.
Thank you for your patience as we work to resolve this and improve our service.
Best regards,
The WonderPrice Support Team
Stay clear
I personally would not purchase from WonderPrice again. My items are over a week late and it’s incredibly hard to communicate with customer services. The tracking information is really poor and seems a bit bogus. I placed an order after reading positive reviews on here but I would definitely not recommend others to. I understand it’s a busy period but realistic delivery dates should be advertised.
November 28, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
Thank you for your candid feedback. We sincerely apologise that your items are over a week late and that your experience has led you to state that you would not purchase from WonderPrice again. We deeply regret that our performance has undermined the positive reviews you initially relied on.
We fully acknowledge your frustration regarding the poor and seemingly "bogus" tracking information and the difficulty in communicating effectively with our customer service team. This is a severe lapse in transparency and support, for which we take full responsibility.
You are absolutely correct: while we are experiencing a busy period, we must advertise realistic delivery dates. We apologise that our advertised estimates have proven to be misleading.
To resolve your current situation immediately:
Immediate Contact: Please reach out to our helpdesk with your order details.
Guaranteed Resolution: We will ensure your query is prioritized and will provide you with a concrete, verified status update and an estimated delivery timeframe. Alternatively, if you prefer, we will process an immediate, full refund for your order.
We understand that we have lost your trust, and we sincerely apologise for the negative experience.
Sincerely,
Customer Support Team
Apple iPad Mini 7 (A17 Pro)
Hi. I have placed a order on 29th November 2025, for Apple iPad mini (A17 Pro, 7th generation, 8.3 Inch, Wi-Fi, 128GB)
- Space Grey
Storage Capacity: 128 GB.
Order ID: 447019380536
Order Status 10/12/2025
“In transit in the hub” What does that mean.?
It’s been 10 Working Days I’m still waiting…
I have not received my order. The tracking info from the 10/12/2025 have not been updated for 2 days now.
On the website it says delivery
3 to 5 Working Days, which in reality it will take four weeks. This surprise Christmas gift for my nephew. This is only main gift. This is utterly unacceptable. I am extremely disappointed. Now just got to be waiting even longer…
Update - 16/12/2025 8.23AM This morning I cancelled my order which I cannot wait any longer. We would like to inform you that we have forwarded your refund request to the appropriate parties. The cancellation process typically takes up to 3 business days and you can expect the refund to be credited back to your original payment method. If you do not receive the refund within this timeframe, we recommend checking with your bank for further assistance. Waiting for full refund.
My order ID 447019380536
Update to continue….
UPDATE WARNING…
I cancelled my order on the 16/12/2025.
I would like to inform you that I don't get my refund on 19/12/2025 for £355.99
My Order ID 447019380536.
Il make a formal complaint to the Trading Standards and take legal action towards WonderPrice..
Please make sure | get my refund into my bank account on 19/12/2025 for £355.99
I need the money as soon as possible to purchase the item elsewhere.
Update 19/12/2025 16:10PM
I received my full refund after 3 business days.
December 5, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We sincerely apologise for the unacceptable delay and profound disappointment regarding your order for the Apple iPad mini (Order ID: 447019380536), placed on November 29th, 2025. We understand that this is the main surprise Christmas gift for your nephew, and the current situation—where you are waiting far past the promised 3-5 working days—is causing immense stress.
Regarding your tracking status:
The status "In transit in the hub" on 10/12/2025 means that your package was processed at a major sorting facility and was awaiting dispatch to the local delivery depot. We deeply regret that the tracking has not updated for the last two days. This stagnation is highly frustrating and is unfortunately due to the extreme and unprecedented pressure on courier networks during the peak holiday season.
We acknowledge that our stated 3-5 working day delivery timeframe is now entirely inaccurate, and we sincerely apologize for the misleading expectation. The reality of a potential four-week delay is utterly unacceptable.
To resolve this immediately and provide certainty before Christmas:
Guaranteed Update: Please contact our helpdesk with your Order ID. We will prioritize your query to get a definite, concrete status update from the courier hub.
Resolution Choice: We will either provide you with a guaranteed final delivery date that is reliable, or, if you prefer, we will process an immediate, full refund so you can purchase the gift elsewhere without further risk.
We are truly sorry that this experience has been so disappointing, and we are committed to resolving this situation immediately.
Sincerely,
Customer Support Team
As most of us in the below 👇 comments…
As most of us in the below 👇 comments my parcel delayed as well so far 14 days over due and stuck in the middle of transport!
I need my money back as quick as you received it as i need to purchase the same item somewhere else asap!
Updates on 16/12/2025 at 8:50am
Could you give me a phone number to contact your customer service/help desk?
I completed your form but i need the money back asap and i don't want to waste time!!! I wasted already a 18 days!!
You have all my details so you should have no excuse to contact me !
Update on 16/12 at 9:28am
Requested the refund yesterday and got the below response this morning!!
“We would like to inform you that we have forwarded your refund request to the appropriate parties. The cancellation process typically takes up to 3 business days and you can expect the refund to be credited back to your original payment method. If you do not receive the refund within this timeframe, we recommend checking with your bank for further assistance“ - contact my bank????!!
I will update on Friday 19/12 if the money is back on my account or not!
December 12, 2025
Unprompted review
Reply from Wonderprice
Dear Customer,
We sincerely apologise that, like many others, your parcel has been significantly delayed, now being 14 days overdue and stuck in transit. We understand that this has caused considerable frustration and disruption.
We fully acknowledge your need for an immediate resolution and that you must purchase the item elsewhere as soon as possible.
We are processing your request for a full refund immediately.
Please contact our helpdesk with your order number right away, and clearly state that you require an immediate cancellation and full refund. We will ensure this is processed without delay.
Refund Timeline: Once the refund is processed on our end, the funds are typically returned to your original payment method within 3-5 business days, depending on your bank or payment provider.
We deeply regret that your experience has been so negative and that we were unable to fulfill your order in a timely manner.
Sincerely,
Customer Support Team
They offered the best price on the…
They offered the best price on the Internet even on Black Friday
And what about a spot on?
December 12, 2025
Reply from Wonderprice
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our prices to be the best on the Internet and that your experience with your recent purchase was positive.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. They mean a great deal to us and serve as wonderful motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing us. We look forward to serving you again in the future!
Best regards,
Customer Support Team
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