Further to my recent comments. I received a phone call from Jonathan who explained the current situation. The CEO has also just produced a video explaining the situation. Although the company are hav... See more
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See what reviewers are saying
Lesley was very helpful and friendly we emailed and had a phone call because I didn't have a clue what I was doing and my issue was resolved very quickly, whenever I've had a problem with my wondrwall... See more
Company replied
Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and m... See more
Company replied
Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several ca... See more
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Company details
Written by the company
Wondrwall is dedicated to changing the way we live and how use energy. Our vision is to make every home in the world ecologically sustainable, using technology and renewable energy to create ultra-efficient net-zero homes to power a brighter future.
Contact info
18-22 Bridge Street, M3 3BZ, Manchester, United Kingdom
- 0161 533 0150
- hello@wondrwall.co.uk
- wondrwall.co.uk
4.6
Excellent
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I honestly can’t praise Wondrwall…
I honestly can’t praise Wondrwall enough. From day one, their customer service, IT support, and engineers have gone above and beyond to support and maintain my new Echo House energy system.
No matter the time or the day, there is always a real person at the end of the phone — someone who listens, reassures, and actually takes ownership of any issue. That level of personal support is incredibly rare these days and makes all the difference.
What I appreciate most is that they completely understand that not everyone is an IT or electronics whizz (certainly not me!). They explain everything clearly, patiently, and in plain language that I can genuinely understand — never rushed, never condescending.
It’s reassuring to know the system is backed by a team who truly care, are highly knowledgeable, and are always there when needed. Outstanding service from a company that clearly puts people first.
Highly recommended.
January 28, 2026
Unprompted review
Reply from Wondrwall Group
Hello Sharron, Thank you for such kind words. We try our very best to provide the level of support all our customers require, irrespective of their technical ability. I will be sure to pass on your comments, and if you ever need any further help, we will be there for you.
The WiFi icons of thermostat blink
The WiFi icons of thermostat blink. The assistant solve the problem within several minutes. Many thanks.
January 20, 2026
Unprompted review
Reply from Wondrwall Group
Hello David, I'm pleased our support team were able to resolve your issue so quickly. Thank you for taking the time to leave your review.
Reply from Wondrwall Group
Hi Rob, Thank you for your review. We are glad that you were happy with the service you received.
Intelligent integrated system
Intelligent integrated lighting , security and heating system, takes a bit getting used to, quite efficient and hassle free once in place. Excellent direct customer support line for any assistance 7/24/365 (took care of me on Christmas evening). Future upgrades are exciting.
December 25, 2025
Unprompted review
Reply from Wondrwall Group
Happy New Year AVIK. Thank you for taking the time to leave your review. I'm glad that we were able to help you on this special day.
The work was satisfactorily carried out.
The work was satisfactorily carried out.
December 16, 2025
Unprompted review
Reply from Wondrwall Group
Hello Yvonne, thank you for taking the time to leave your review. It is appreciated. Best regards, The Wondrwall Team.
James was very very helpful in getting…
James was very very helpful in getting my system online
December 19, 2025
Unprompted review
Reply from Wondrwall Group
Hi Matthew, Thank you for your review. I will be sure to pass your feedback on to our Technical Support team and let them know you were happy with the service James provided.
Reply from Wondrwall Group
Hi Sara, Thank you for your review. We are glad that you are happy with the service you are receiving. If we can do anything better please let us know.
A system that was new to us
A system that was new to us. It took a bit of getting used to. As we learned how to control it we became more confident. The solar panels are generating well in December!
December 14, 2025
Unprompted review
Reply from Wondrwall Group
Hi Richard, Thank you for taking the time to leave your review. We're pleased to hear that your solar is performing well - even in the winter months. If you ever need any further support with the system, the technical support team are always there to help.
Staff are always very helpful whenever…
Staff are always very helpful whenever I have an issue.
December 9, 2025
Unprompted review
Fantastic service really helpful and…
Fantastic service really helpful and knowledgeable
November 24, 2025
Unprompted review
Reply from Wondrwall Group
Thank you for leaving your review. We are glad that you were happy with the service you received. If we can be of any further assistance, just let the team know.
James from technical support team was…
James from technical support team was great and sorted my heating issue. Would highly recommend to anyone with a problem
November 26, 2025
Unprompted review
Reply from Wondrwall Group
Hello Anu, We are please you were happy with the support James provided. I will be sure to pass your feedback on to the technical support team and thank you for taking the time to leave your review - it means a lot to the team.
I got through to someone straightaway…
I got through to someone straightaway he was really helpful and got me sorted really quickly and was friendly and very patient with me talking me through and did not go off the phone until I was all sorted with my heating - definitely impressed with the service
November 19, 2025
Unprompted review
Reply from Wondrwall Group
Hello Fiona, Thank you for taking the time to leave your review. If you need any further assistance just let the technical support team know, they are always happy to help.
James saved the day
James was so helpful helping us to set up our Wondrwall system on our phones. I am useless with technology and with his help we managed to get everything set up over the phone and on a Sunday, which was great.
November 16, 2025
Unprompted review
Reply from Wondrwall Group
Hi Mia, Hopefully James convinced you that you don't need to be a tech whizz to get the most out of your Wondrwall system. If you do ever need any further assistance, just let the technical support team know and they will be happy to help.
Extremely Impressed
Any problems are always addressed quickly and staff are friendly and very helpful. For example, our hot water cylinder stopped working when we were away for a few days. When we discovered this we emailed support and a technician came out within a couple of hours to fix the problem.
We are extremely impressed with the service provided by this company.
November 3, 2025
Unprompted review
Reply from Wondrwall Group
Hi Kevin, At Wondrwall we know it takes more effort for someone to leave a positive review than a negative one and this is why we very much appreciate you taking the time to leave your 5-star review. It means a lot to us and you can be sure that our technical and customer support teams will be there for you if and when you need us.
They were quick to respond via email…
They were quick to respond via email and go through the issue step by step. Sent an engineer to look at the issue in more detail very quickly, luckily I had a day off so I was able to be seen the next working day.
October 24, 2025
Unprompted review
Reply from Wondrwall Group
Hello! Thank you for taking the time to leave your review. We're glad we were able to coordinate with your schedule. If you need any further help, please feel free to get in touch.
Great customer service
Fantastic customer service. Toby has been great with all my problems day and night by phone or email. He explains everything patiently for me. A pleasure to deal with.
October 27, 2025
Unprompted review
Reply from Wondrwall Group
Hi Hannah, I will be sure to let the technical support team know that you were happy with the assistance that was provided. Thank you for leaving your review.
Top class service
Very satisfy with the support that was given. Very knowledgeable on the issues and quick fix.
October 20, 2025
Unprompted review
Reply from Wondrwall Group
Hello Jason, Great to hear that you were happy with the support that you received. If you ever need any further help, please just let us know.
Really good knowledge and solved my…
Really good knowledge and solved my problem easily.
October 16, 2025
Unprompted review
Reply from Wondrwall Group
Hi Vikki, Thank you for your review. The technical support team will be there to help you with any further queries you may have.
Great support with quick response
October 16, 2025
Unprompted review
Reply from Wondrwall Group
Hi Jackie, We're glad you were happy with the service that you received. If you need any further assistance, just let us know.
Helped us to solve our light problems…
Helped us to solve our light problems and were very helpful in helping us,
October 10, 2025
Unprompted review
Reply from Wondrwall Group
Hello Beth. Thank you for taking the time to leave your review. We are glad the technical support team were able to resolve your issue. If you need anything else from us just let us know.
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