Senior lawyers getting it wrong
I am writing to document my recent experience with Woodfines and Ms Jane Anderson, a Senior Solicitor-Advocate at the firm. Having since reviewed other feedback, I feel I may have avoided a potentially unsatisfactory engagement.
I initially sent a detailed email to the firm requesting representation in relation to a private action for an abatement order at the Magistrates Court. The following day, I received a telephone call in response. Unfortunately, the discussion gave me little confidence in the advice provided.
During the call, I was informed that such an order could only be pursued by the local council. When I attempted to clarify that this was incorrect having already obtained and reviewed official guidance documents issued by the council outlining the procedure for private individuals I was interrupted and admonished, and advised not to rely on information sourced online. This was despite the documents originating directly from a local authority.
I allowed the conversation to continue, during which I was repeatedly told that the process could not be undertaken privately and would need to be handled by the council. This appeared inconsistent with the information I had already obtained and subsequently verified through further research across multiple local authority resources.
When I was given the opportunity to respond, I explained that local councils commonly provide statutory nuisance guidance for individuals wishing to pursue private action, and that legal representation is not a strict requirement for proceedings in the Magistrates Court. However, I had sought professional representation for additional reassurance.
The conversation concluded with Ms Anderson advising that she did not have experience in representing clients in abatement order proceedings and, therefore, would be unable to assist.
In summary, despite having outlined my requirements clearly in advance, I was contacted only to be informed incorrectly that my understanding of the process was flawed, before ultimately being told that the she could not assist due to a lack of relevant experience.








