I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A truly professional company. They will always go the extra mile to make sure your pallet delivery goes smoothly… no mean feat! I have used the Beech Nestro for sometime now and am delighted a smalle... See more
A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first cl... See more
Company replied
I have been buying wood-waste briquettes from Wood Fuel Co-0p for some years now, as they offer the widest selection of products I have found. In addition their website has a huge amount of detailed i... See more
Company replied
Company details
Information provided by various external sources
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Written by the company
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Contact info
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, United Kingdom
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service. Mark went above and beyond to resolve a problem with the original pallet delivery
January 21, 2025
Reply from Wood Fuel Co-operative
Many thanks for your patience re the delivery hold-up - we're glad we were able to help. Keep warm with the Woodlets Briquettes. Kind regards, Mark at WFC
Briquettes and delivery service was on point.
Briquettes arrived in excellent condition.
The courier company they use on the south coast were fab, arrived on date and within the timescale given, which for me is very important as I have to travel from Basingstoke to south of Chichester to take delivery.
Sue and Mark in the office are very helpful there at the woodfuel co-operative.
January 20, 2025
Reply from Wood Fuel Co-operative
Hi Sheila and many thanks for taking the time to post your review - good news on the successful Palletways delivery. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Reply from Wood Fuel Co-operative
Hi Mark and many thanks for your 5 star review. Keep warm for the rest of the winter. Kind regards, Mark at WFC
The product definitely and delivery was…
The product definitely and delivery was really good and quick. Well done Wood Fuel Co-op 👍
January 27, 2025
Reply from Wood Fuel Co-operative
Many thanks for your Express Pack purchase Brenda. We're glad you like the Envi XL briquettes - they're really great for large stoves. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Great products & service.
Very easy to order online and my order came without any fuss.
January 27, 2025
Reply from Wood Fuel Co-operative
Many thanks for your review Roger - we're glad all went well with your order and delivery. Kind regards, Mark at WFC
Reply from Wood Fuel Co-operative
Many thanks for your review - glad Palletways were able to reschedule things and deliver in 4 working days. Enjoy the Beech Nestro briquettes - they're pretty impressive. Kind regards, Mark at WFC
Reply from Wood Fuel Co-operative
Many thanks for your review Samantha. We're glad all went well with your order and delivery. Enjoy the Beech Nestro briquettes. Kind regards, Mark at WFC
Extremely good service…
I placed an order for kiln dried logs which was to be delivered exceedingly quickly within a couple of days of placing the order. The delivery date was change (by me ) because of the dangerous storm forecast conditions .
The result was a re-arranged delivery , at our convenience .
This occurred as planned ; Palletways and the driver could not have been more helpful and friendly .
An excellent service throughout
January 29, 2025
Reply from Wood Fuel Co-operative
Hi Chris and many thanks for taking the time to post your review. Storm Eowyn did present a few headaches for Palletways however we're glad all sorted - they're a great local delivery team. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Reply from Wood Fuel Co-operative
Many thanks for your review A - we're glad you like what we do here. Enjoy the briquettes, Mark at WFC
Excellent
Very pleasant, knowledgeable people to deal with. The pallet delivered right inside our garage…Excellent!!
January 21, 2025
Reply from Wood Fuel Co-operative
Many thanks for your 5 star review James. We're glad all went well with your order and delivery. Keep warm. Kind regards, Mark at WFC
Good advice on different wood fuel…
Good advice on different wood fuel options.
On the ball re: updates on delivery (dependent upon 3rd party), following up on any access restrictions, etc.
January 13, 2025
Reply from Wood Fuel Co-operative
Many thanks for your review - we're glad you like what we do here. Keep warm with the Beech Nestro briquettes. Kind regards, Mark at WFC
Great Value and Improved Delivery.
Great selection and value. Build your own pallet and being able to make additions is a great feature. Credit where credit is due, a much improved delivery from my previous experience. This time it was spot on. A phonecall to book in, a text on the day with a time window and subsequently delivered bang in the middle. Good job.
January 16, 2025
Reply from Wood Fuel Co-operative
Hi Michael,
Many thanks for taking the time to give us this excellent review. Delighted all went as smooth as silk this time.
Kind regards,
Rowland
Great range of products and…
Great range of products and availability, detailed explanations for briquettes, delivery is always prompt, regular sales. Highly recommended.
January 8, 2025
Reply from Wood Fuel Co-operative
Hi Chris and many thanks for posting your review. Enjoy the Woodlets Heat Logs - they're a great briquettes. Kind regards, Mark at WFC
Fantastic product and very friendly and…
Fantastic product and very friendly and helpful customer service
January 13, 2025
Reply from Wood Fuel Co-operative
Many thanks for your review Andrew - we're glad you like what we do here. Keep warm this winter. Kind regards, Mark at WFC
Great product that burns well
Great product that burns well. Delivery prompt as always
January 7, 2025
Reply from Wood Fuel Co-operative
We're glad you're enjoying the Beech Nestro - it's a great product. Kind regards, Mark at WFC
Great products
Great products, good delivery. I would urge them to find a way of using recyclable materials for the wrapping of the briquettes and the pallet wrapping. I've got a bin full of plastic now, which isn't great.
January 14, 2025
Reply from Wood Fuel Co-operative
Hi Rob and many thanks for your review. Woodlets are our best selling product with the briquettes being held together with shrink-wrap. It's unfortunately the best way to secure such a product as paper or cardboard wouldn't provide sufficient protection from the elements. We do offer a plastic return service for all our customers - both locally here at our shop or by posting back the Briquettes wrapping to us. Your local recycling centre should also be able to help. Kind regards, Mark at WFC
Reply from Wood Fuel Co-operative
Many thanks for your review Sadie - glad all went well with your order and delivery. Kind regards, Mark at WFC
The briquettes were well packed and the…
The briquettes were well packed and the delivery was well organised and on time , Thanks guys
January 13, 2025
Reply from Wood Fuel Co-operative
Many thanks for your review - glad all went well with your order and delivery. Enjoy the Woodlets Briquettes and keep warm for the rest of the winter. Kind regards, Mark at WFC
Great reliable service with a range of…
Great reliable service with a range of briquettes on offer
January 13, 2025
Reply from Wood Fuel Co-operative
Many thanks for your review Andrzej. We're glad you like WillowWarm - they're a great half-size briquette with top-notch environmental credentials. Kind regards, Mark at WFC
Good product and service
Delivery was very quick. The logs burnt well and lasted about 1.5 hrs. Very little mess when handling the logs.
January 13, 2025
Reply from Wood Fuel Co-operative
Many thanks for the review Angus. We're glad all went well with your order and delivery and you're enjoying the Pini-Kay briquettes - they're a popular product. Keep warm. Kind regards, Mark at WFC
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