Initial ordering/interaction was very smooth and easy. Any and all questions I had were answered and with patience. Placed order, log set chosen was on back order. Would've liked proactive interaction... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item arrived with scuffs and stains on the cover. Item appeared to have been a return, though the cover was in a new and sealed bag the stains came right off; and were only on one corner... appar... See more
Company replied
Experience was not great. My order (parcel containing burner/remote system was damaged in shipping. I filed a complaint/claim (actually just sent email with pictures as directed over the phone). I... See more
Company replied
Woodland makes a very nice fireplace door. I would love to have given 5 stars but the mesh doors don't stay fully open when needed despite the door being perfectly level upon installation. Otherwise... See more
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Company details
Information provided by various external sources
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Contact info
2025 Taylor Road, 48326, Auburn Hills, MI, United States
- 877.919.1904
- woodlanddirect.com
4.1
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gas logs
The information from customer service while we were deciding what to order was so helpful. It was shipped that same day and we received it in three days. Wonderful experience!
October 28, 2025
Unprompted review
Reply from Woodland Direct
Enjoy your new gas logs. Fall is a great time of year to be enjoying a new gas log set. Thanks for including Woodland Direct in making it happen.
Quick transaction
The order was confirmed, shipped and delivered within 3 days! I am so thankful for the speedy delivery.
October 31, 2025
Unprompted review
Reply from Woodland Direct
And we thankful for great customers like you. Thank you.
Great product at a fair price with…
Great product at a fair price with quick shipping.
October 30, 2025
Unprompted review
Reply from Woodland Direct
Clayton, your review means the world to us. Thank you for taking the time to let us know how we did when you called and ordered.
Excellent purchasing experiencing but terrible tech support.
The salesperson was helpful and knowledgable about the fireplace logs they sell. The logs arrived safe and sound in just a few days. Installation was pretty easy but the directions for the remote were confusing. Apparently there are several different models and I wasn't sure which one i had. I called tech support and was told someone would call me back within 72 hours. After much online searching I was able to figure out the remote issue BUT NO ONE FROM TECH SUPPORT EVER CALLED.
October 31, 2025
Unprompted review
Reply from Woodland Direct
You are right. This was absolutely unacceptable. You were generous to give us three stars. Thank you for that. I see your inquiry and when it came in. It's an easy question and should have been handled immediately. Thank you for bringing this to us here and giving us a chance to see where we can get better.
High quality Napoleon Element fireplace delivered undamaged in a record time
I have received a high quality Napoleon Element 36" built-in electric fireplace undamaged in a record time (ordered on Monday and received on Thursday od the same week). The communication was great and the representative was knowledgeable and helpfull.
October 30, 2025
Unprompted review
Reply from Woodland Direct
OK....as much as we'd love to take credit for this and promise the same experience every time, that would be less than genuine. We are pretty quick and items that are in stock can go out right away. We're glad we were able to exceed the expectation we set and even happier to know you were thrilled with the outcome. Thank you.
Item was as described
Item was as described. Appears to be sturdy and good quality.
November 12, 2025
Unprompted review
Reply from Woodland Direct
Thank you for your kind words and a 5 star review. Woodland Direct appreciates you.
I received excellent guidance from a…
I received excellent guidance from a knowledgeable employee. The size decided on was perfect.
Logs are very realistic oak for an outdoor fire pit.
October 24, 2025
Unprompted review
Reply from Woodland Direct
Mac was your knowledgeable guide. Thank you for letting us know he was such a great help.
On time and exactly as ordered at a…
On time and exactly as ordered at a fair price
November 1, 2025
Unprompted review
Reply from Woodland Direct
We're glad to have heard from you. Thank you for taking the time to let us know we made a good impression when you called on Woodland Direct.
Higher quality product
November 1, 2025
Unprompted review
Reply from Woodland Direct
You bought high quality fireplace grate. Great job!!....and thank you from the entire team here at Woodland Direct.
My interaction with Woodland Direct…Very Professional Sales Representative
My interaction with Woodland Direct couldn't have been better. The product arrived earlier than expected. The Technical Sales Rep was knowledgeable and most helpful
October 22, 2025
Unprompted review
Reply from Woodland Direct
Thank you for taking the time to let us know that you appreciated our professionalism and promptness. Reviews like this let us know our efforts are appreciated.
The item had parts loose inside
The item had parts loose inside. They were rattling around. After moving it in preparation in install the loose item stopped moving around. I checked it out and it all seemed to be functioning. After conferring with Woodland Direct Tech Support I was instructed to proceed with the installation. I was inserting the fireplace inside my existing wood fireplace. I fund the installation to be quite difficult. I had to modify the facia surround to make it work. The attachment holes provide were in direct interference with the feature used to attach the removable bottom section.
October 28, 2025
Unprompted review
Reply from Woodland Direct
Thank you for taking the time to share your experience. We are glad everything checked out after speaking with our tech support team, though we are sorry the installation was more challenging than expected. Your notes about the fit and the fascia surround are helpful and we will review them to see where we can improve. If you need anything as you continue using the unit, we are here to help.
Great product
Great product holes for screws had burs but that’s not a problem. it looks great from the floor to see it shining.
October 29, 2025
Unprompted review
Reply from Woodland Direct
Congratulations on your new Duro-Shield Chimney Cap. Thank you for your feedback.
Terrific product
Terrific product, ordering and shipping process could not have been easier. Rock Chalk!
October 24, 2025
Unprompted review
Reply from Woodland Direct
Thank you for the great review — we’re glad everything from ordering to delivery was smooth and easy. We appreciate you choosing us. And since you signed off with it, we’ll say it too: Rock Chalk, Jayhawk!
Great company to do business with
Great company to do business with. Friendly and helpful staff. Unfortunately had to wait a little bit for item to come back in stock but great price and worth the wait.
October 20, 2025
Unprompted review
Reply from Woodland Direct
You picked an amazing new ironStrike wood insert. Congratulations and thank you from the entire team here at Woodland Direct.
Reply from Woodland Direct
Thank you for the kind feedback. We’re glad to hear everything went smoothly and appreciate you choosing us.
The online shopping experience was easy…
The online shopping experience was easy and the products were packaged and shipped quickly.
October 20, 2025
Unprompted review
Reply from Woodland Direct
You are ready for action with a brand new Vestal fireplace grate and ember retainer. Thank you for choosing Woodland Direct. Serving you was our pleasure.
Excellent Customer Service!
Tom was essential in this transaction! He helped me out every step of the way. He followed up and helped with a small replacement of a broken part —easy peasy. We are delighted!
October 8, 2025
Unprompted review
Reply from Woodland Direct
Tom R helped you find the perfect Empire vent free appliance. You have good taste in hearth brands. Thank you for letting us know the project went well and we were able to be of service.
Seems to be a great product (wood rack…
Seems to be a great product (wood rack cover). It is a bit oversized to make it easy to get on & off, but also saggy and not taut to shed leaves & water, sorry to say.
November 2, 2025
Unprompted review
Reply from Woodland Direct
Thank you for a great 4 star review and some helpful feedback. Great job keeping your wood dry and and ready for the burning season. We appreciate you.
Everything went very smoothly
Everything went very smoothly. Easy to build and the wood is stacked up nicely
October 18, 2025
Unprompted review
Reply from Woodland Direct
Congratulations on finding the best wood rack in the world. A Woodhaven Wood Rack from Woodland Direct is the best wood storage option available. Thank you for keeping us in mind when choosing a solution.
Great product and easy to put together
Great product and easy to put together. I like their style and product design. Will be buying again and more things.
October 23, 2025
Unprompted review
Reply from Woodland Direct
Thank you for the great feedback. We are glad the product was easy to put together and that the style and design hit the mark for you. We appreciate your support and look forward to helping you with your next purchase.
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