WOOF Clothing Reviews 

I received my order promptly, but if you think this is like Any Other E-Commerce Site where you can return items easily, buyer beware. There's no organized return process: no exchanges, so you just buy your own label, stick it in the mail, and they don't have a system to acknowledge receipt of your return. It took me 3 months and 1 chargeback to get a refund. I sent 3 emails to customer service and they were all ignored. Sometimes I got an automated message that said something to the tune of "We're a small business with only two people and we can't handle communication so check our haphazard website and FAQ." Realistically, if you're charging $75 for shorts and you can't offer a sensible customer experience, you aren't suited to be in business.

Like other (off site reviews - they don’t seem to allow negative reviews on the site) I love the products but they seem driven to destroy their own company.

Received the wrong size and color- only to discover they don’t offer exchanges - nor do they assist on returns even due to their own error.

They offered to refund along with return shipping costs in a fac section- which never happened.

Getting PayPal involved got me a refund but not on my return costs.

I would never purchase from them again.

I mistakenly did not read reviews outside of the company’s own website and that mistake cost me. Every review on this company is poor except for the ones you read on their website, and I now know that is because the owner curates them and refuses to post anything negative. I know this because mine was one of them. I had ordered several pair of shorts from this company and was pleased, until one came in the wrong size. I never got around to sending them back, so I didn’t know of the poor customer service until I received another pair that was defective. After paying $65 for a pair of shorts, I am unable to use the pocket on the right side because it is sewn shut. It is not a simple ripping of a thread, as the material from the inside got bunched up in the surger machine. I emailed immediately and was ignored. I emailed again and was directed to the company website for the return policy, which explicitly states that they are not set up for exchange and return is the only option, and return shipping is the responsibility of the purchaser. I emailed again asking if that applies to defective merchandise and was again ignored. I deliberated with myself and decided not to send them back because I have had experiences in the past where I paid for return shipping and never received a refund, so I decided I would rather have defective shorts than none at all, since I could still wear them. I posted a review on his website for these shorts, l I think for three stars, saying that they were soft and comfortable but had received them defective and I didn’t trust the return policy. I emailed the company telling them of my decision but that I was reluctant to purchase again because of this unfavorable return policy. I was once again ignored. I had moved on with my life and not thought twice about it until I received a very vindictive email from Jerry, the owner, accusing me of lying and trying to hurt his business and reduce his sales. Like I care about his sales! I am just a customer who wants a good product for the price I paid. I was very offended that not only did he not offer to replace the item, but he went out of his way to take time from his presumably busy day to email me and call me a liar. That is no way to run a business! He is always emailing and asking people to support him because he has a small business and it is difficult for a small business to takeoff. It is difficult to maintain business when you keep running off your loyal customers! A simple replacement of the item, which he probably could have gotten refunded from his manufacturer since it was defective, would have gone a long ways for goodwill with this customer. Instead, he received his last $65 from me.

Absolute non-existent customer service. Followed their own return policy to a tee and after multiple emails and social media messages over a 2 month timespan, I still have not received a refund (despite there being proof-of-delivery of return items).

I like the products, so it's really too bad that customer service is non-existent. Received the wrong size, I ordered the right size and they sent a different size. No real way to communicate with them. They just direct you to instructions to mail it back and wait for refund. This is completely unacceptable. Do not buy from these folks.

I placed an order back on April 16 Fri the chin sundown colour.order1155547.
It is September and I still to have received the order. On status it say USPS is waiting pickup.
I have sent a number of emails and got no reply from the vendor.
I was a loyal customer and now I am not and will not be until this is resolved.

Was disappointed with this website. I ordered a short on the 24th July and 2 weeks later the status is still saying processing. Another week has passed and the the status is now “back ordered” what ever that means! I email them and no respond after a week. They keep sending marketing emails even though they can’t cope! Terrible. Please do not buy and tell your friends.

18/08: Update: I got a text message that the status is now 'processing'. This is nearly after a month after purchasing!

DO NOT ORDER FROM THESE PEOPLE. When I have ordered in the past the clothes were great, but my last order on January 4 2022 has still not been sent 8 months later and they won’t respond to email. All my emails get a generic response that says a response will take some time. I am about $350 out of pocket and essentially they have just kept my money with no product or follow up from them. I doubt I will ever get a refund, credit or product from them

Love their clothing but customer service is horrendous and non-existant! After placing a 161.00 second-order months went by and not a single response from them regardless of inquiries. Thankfully I had used Paypal to pay for the clothing so I filed a complaint with Paypal and Woff wouldn't even respond to Paypal! Needless to say Paypal refunded all of my money, thankfully.

Jerry (founder) and his gang at Woof Clothing are either completely incompetent or they are crooks. Go to the BBB page and see what their reviews say. They do NOT answer any support tickets and, in fact, encourage customers on their support page to send a letter in the mail to get the fastest service - REALLY? Don’t sell anything unless you’re willing to provide support! I was sent the wrong size (I ordered the right size and they sent a totally different one). After an initial response from their COO (Jon) apologizing and promising to send a replacement, I sent the wrong ones back. I paid extra to have them tracked and confirmed they received them. I also emailed Jon the day I sent them and provided the tracking info. It has been almost 6 months and many emails asking for an update but zero response. DO NOT DO BUSINESS with these guys unless you like giving money away and beating your head against the wall.