Wooflebox Reviews 59

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Very disappointed with this product. The images portrayed on the website are nothing like what you actually receive and the quality is very poor. Once I raised my concerns and requested a refund... See more

Rated 4 out of 5 stars

Loved the personalised doormat which was ordered for a Xmas present. It's probably an indoor mat ,rather than wiping muddy boots ,but still looks great.Picture is sharp and good quality.Delivery took... See more

Rated 5 out of 5 stars

Emma aways really helpful answering all the queries I had. Their response times for emails was also very quick which surprised me as most companies take 72 hours plus. All my questions and querie... See more

Rated 5 out of 5 stars

Needed replacement filters for our Petkit water dispenser which our dog loves. Petkit were out of stock but found them on Wooflebox. Ordering was easy and they turned up in just a few days. Always wa... See more

Company details

  1. Pet Store

Written by the company

We are a family of pet lovers from 5 cats to one crazy dog and even a 64 year old tortoise. We love to find those pet accessories essential to making life easier from coats, collars, toys, sleeping beds to personalised items for our furry friends. All your dog and cat gifts can be found at Wooflebox


Contact info

3.4

Average

TrustScore 3.5 out of 5

59 reviews

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Rated 4 out of 5 stars

Lovely idea

This was a present, and was muchly liked, however I found the mat to be much thinner than expected. The folds also took some time to uncrease. The picture was great and well transferred so in all it is a lovely idea.
The delivery time was another matter. It took over a month to arrive, so be aware of this.

January 8, 2022
Rated 3 out of 5 stars

Loved the idea of the mat

Loved the idea of the mat, the photo and writing look good but to be honest i was disapointed on the quaility the material it wont last long at all very thin.

January 6, 2022
Rated 5 out of 5 stars

Great Quality

Really lovely product. Just what i wanted to give as a gift. My friend absolutly loved it.

January 1, 2022
Rated 5 out of 5 stars

After initially complaining that my…

After initially complaining that my order had not arrived in the timeframe it came after just 4 weeks which for a personalised item was fine. The quality is very good for the price paid and I would order similar items in the future

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely novelty item

My friend will love the mat, you can really see that it is her dog. My only criticism really is, why say 'Don't bother knocking, we know you're here' if it is only intended for indoor use, doesn't really go in my eyes. That said it is a lovely novelty item.

December 17, 2021
Rated 5 out of 5 stars

Excellent quality

Excellent quality, delivery and customer service was brilliant when I contacted them. Would definitely order again, couldn’t be happier!

December 16, 2021
Rated 4 out of 5 stars

Fab doormat

Loved the personalised doormat which was ordered for a Xmas present. It's probably an indoor mat ,rather than wiping muddy boots ,but still looks great.Picture is sharp and good quality.Delivery took a while and updates sporadic, said it had been dispatched by royal mail but still took a few weeks to arrive Def recommend, but order well in time.

December 5, 2021
Rated 3 out of 5 stars

This was bought as a gift

This was bought as a gift, it took quite some time to arrive and arrived with no instructions. The recipient will have to look for usage instructions before being able to say what quality the product has.

November 30, 2021
Rated 1 out of 5 stars

I am very disappointed as i still…

I am very disappointed as i still havent received this...........Hi, seeing your response to my review, it is you personally who have been responding to my emails. The last one from your company was telling me it had been dispatched which was the 1st November.......The email i last sent which was yesterday you have not responded to it

November 8, 2021
Wooflebox logo

Reply from Wooflebox

Hello there, I don’t seem to have any emails from you to ask about an update. All personalised orders take up to 3 weeks from order date and can see we are on 14 working days for you currently. Your estimated delivery date from tracking shows Nov 13th so will be with you soon. Thanks, Emma.

Rated 4 out of 5 stars

Sloped cat bowl and a paw print…

We ordered a cat bowl and a paw print kit. The cat bowl is ok for the price. I have seen similar bowls elsewhere for over £20, this was less than £10. The plastic is quite thin and it has an overall flimsy feel to it. Having said that, our cat likes it and the sloped shape of it eases her neck when she is eating.
The paw print kit is brilliant! We managed to get a couple of lovely toe bean prints off the fur ball.
Delivery of the items did take a long time (they do tell you this) but I am not complaining as we were not charged for postage! We would definitely use Wooflebox again.

October 19, 2021
Rated 4 out of 5 stars

HAPPY

Took a bit of time to arrive but happy with my mat - especially as it had my dogs face on it

October 7, 2021

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