Woof Pack Reviews 2,226

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the toys and treats, noting their durability and the excitement they bring to pets. Many people appreciate the excellent customer service, highlighting quick responses and the team's willingness to accommodate specific needs, such as adjusting subscription contents or handling issues like damaged deliveries. However, some people were dissatisfied with the subscription service, reporting difficulties with cancellations and issues related to subscription management. A few other people also felt that the quality of the toys was poor, with some being destroyed quickly or deemed unsuitable for their pets.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers express satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality treats, often... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express delight with their monthly... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Service

People report positive experiences with service. Customers frequently praise the helpful, efficient, and... See more

Based on these reviews

Rated 4 out of 5 stars

Our dog gets so excited when his Woof Pack arrives. Any time I've contacted them to either make changes to our pups subscription or for a general question, they are very accommodating and fast to resp... See more

Rated 4 out of 5 stars

This company has been great and had an issue with a box delivered wrecked and they quickly replaced it, my dogs ( mini dash & mini poodle) love the boxes get so excited and great treats toys are perfe... See more

Rated 4 out of 5 stars

My Jasper loves his boxes, every month he gets so excited when I bring his box in, we open it together and he's filled with so much joy and fun and loves all the treats!! Would definitely recommend fo... See more

Rated 4 out of 5 stars

I am very happy to let people know that this company stands behind word. I have received a complimentary box due to the fact that someone in my neighbourhood stold my box from my porch. And I also h... See more



Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best customer service

My doggo absolutely loves receiving his Woof Pack box every time. The toys and treats are perfectly curated. Everytime I've had a question customer service gets back to me in a timely manner with positive solutions and greetings. Woof Pack is great!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

BAD QUALITY toys, no refunds -BEWARE

I signed up for woofpack after my bark box subscription ran out because I wanted to support a Canadian company. I loved bark box they always had a great variety of tough toys and were reasonably priced.

Woof box on the other hand is more expensive and their toys are literally Styrofoam wrapped in fabric. My dogs ripped through them with one bite. When I tried to cancel after the first month they denied me saying they would let me try to tough toy pack which was just hard plastic that literally chipped my dogs tooth. I said no this didn't work, my dogs hate the treats they won't eat them and one of the bags came to us full of mold. They wouldnt cancel my subscription and they charged me the next month for the tough toy pack even though I told them it did not work. I emailed AGAIN saying to cancel or refund me that month because why am I paying more for a service that I hate after asking for a refund. They stopped replying and now I just have to get shitty toys that a chihuahua could rip through for the next 9 months. I feel like they are holding me hostage and everytime the box gets delivered I get more pissed off. Do not waste your time.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Hewy & Juno’s mom

Woof Pack’s customer service is friendly, quick to respond, and genuinely helpful with any questions or issues. My dogs absolutely love the box as well. They look forward to a new toy and treats.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

My dog and I love Woof Pack

My dog and I love Woof Pack! The squeaky toys are really cute and the treats are unique and evidently very tasty. The customer service staff are excellent, adjusting our orders as needed. They reply promptly, with patience and kindness. They deserve A+!! I've recommended Woof Pack to all of Trixie's friends.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Canadian company!

Company has great customer service. They respond quickly and resolve issues immediately. They listen to the customer and offer useful suggestions on their products that may be better suited. As a monthly Woof Pack subscriber, I have found all products, both treats and toys, are of good quality and my dog loves them all.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Love the monthly boxes

Love the monthly boxes, and both of our dogs absolutely love the treats and have lots of fun with the toys. Each month is a surprise and I let the dogs select which toy they want to play with. And then the zoomies and full on play happens!

Thanks WoofPack team!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Woof Pack has quickly become one of our…

Woof Pack has quickly become one of our absolute favorite monthly treats 🐶💖 Every time a new box arrives, it honestly feels like a little celebration for the pups. The excitement is real—from the second they see the box to the moment we open it, tails are wagging nonstop!

What I love most is how thoughtfully curated everything is. Each month feels fresh and different, with a perfect mix of adorable toys and high-quality treats. The toys are always super cute, durable, and actually keep my dogs entertained (which says a lot!). And the treats? Total hit every time—clearly made with ingredients that my pups not only enjoy but get excited for.

It’s also such a fun way to discover new products I wouldn’t normally pick up myself. Every box feels like a surprise, and it keeps things interesting for both me and my dogs. You can tell a lot of care goes into making each month special.

Watching my dogs light up when they dig into their Woof Pack honestly makes it so worth it. It’s more than just a subscription—it’s a monthly moment of joy 🐾✨ Highly recommend for any pet parent who loves spoiling their fur babies and keeping things fun, exciting, and full of surprises!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Adorable toys!

My dog Goliath, who recently passed away was crazy about the treats. My two king cavalier charles pups Bentley and Marigold love the toys! Marigold's favourite is the bra and the two of them play tug of war with it! Great customer service as well!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

You will never regret this purchase.

I think we are on our 3rd or 4th woof pack, and Digby gets more and more excited each time.
He knows the box now, and “tries” to help get it open. Let me tell you, he is not as helpful as he thinks but he can’t control his excitement either. A video of the opening is something I look forward to every month ( this was something I purchased as a gift for my nephews pup).
The toys themes are fun (for us humans) and are very good quality.
The treats are great and I feel good giving them to my furry nephew.
I will continue to keep this subscription for Digby for years to come.

April 1, 2026
Unprompted review

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