WoolWarehouse Reviews 486

They send my package in 4 different parcels for some unknown reason which made the import taxes over €60! Even the customs authorities said that it was ridiculous and that there's no reason to send my package into 4 different parcels. I asked them about it and they refuse to compensate. Don't order if you don't want unnecessary costs!

Another great order received from WW. Fast delivery and beautifully packed as always. I ordered late Tuesday night and it was here for Thursday afternoon. I highly recommend this company.

I have recently bought Hayfield Baby Blossom - both chunky and DK -and James C Brett Marble chunky. The colourways are just so pretty in the Hayfield and so beautiful in the James C Brett. The yarn is very soft and smooth.
Also, this company has excellent customer service. They are always prompt, polite and pleasant.

Small order fast delivered
and item works on my ancient machine. Thank you.

I love this company! They have amazing stock and great customer service. They always despatch quickly and I am always really pleased with my orders.

WW has a good range of colours for the yarn that I use for a recent take up of a hobby, of the yarn suppliers I use it's the biggest range. The yarn is shipped out super fast, packaged well and comes in a cute organza bag, which I've been gifting with my practice knits. I got a few other hand knitting bits from WW too and I'm happy with all my purchases.

Wool warehouse is great – a huge huge selection of yarns at very affordable prices. The customer care is also excellent, so quick to help and sort things out. Patricia was very friendly and helpful – she very quickly replied to my email and amended the address on my delivery a day after I placed my order, with the wrong delivery address accidentally.

I have ordered from wool warehouse several times, purchasing yarn and needles. Orders arrive promptly, are packaged well, all yarn comes in an organza project bag. I find the prices competitive. I have never needed customer services help as there have never been any issues with my orders.

Excellent range of yarns & crochet & knitting supplies, competively priced. Fast & reliable shipping. It can be tricky buying yarn online as one can find it is not quite the colour photographed or one can find they don't like the yarn texture once in hand. (I found one that made my hands go red & itchy); Wool Warehouse refund any unused, resellable yarn quickly upon return, creating a stress-free shopping experience for my next project.

I received great customer service from Woolwarehouse. They helped me out with an order after I had made an error. Very friendly via email and on the phone. I also received my order super quick, so thank you. I will definitely use again.

Wool Warehouse are so helpful. I had to return some wool that I had chosen from them but it was not suitable for my project. I phoned them and they explained the easy return system. They advised on a better choice for my holday project and it arrived 2 days later! I am so grateful. I can now knit happily on my holiday. Amazing advice and service. Thank you all

So happy with my wool delivery today! Up to date info given from ordering to taking delivery.
Beautifully presented in a lovely bag too.
Great service & will definitely be ordering again from Wool Warehouse

I have ordered 12 times from them now and have always had fantastic delivery and yarn in great condition! I’ve only needed customer service once but when I did they were absolutely fantastic - quick responses and very polite and helpful. Definitely recommend!

I am posting this in response to your reply to my complaint.
Let's clear up a couple of inaccuracies in your response.
Firstly your belief regarding what happens to someones account upon their passing is TOTALLY WRONG. I explained this on my original phone call and the manager refused to believe me. Once an account is frozen prior to being closed no transactions in or out are possible. I had that confirmed to me by two different banks.
Secondly you say I refused the offer of a free post return. I want to return the unopened package but am not willing to do so under the conditions of YOU GET THE PACKAGE BACK AND KEEP THE MONEY!
Can you please under these extremely unusual circumstances tell me you are willing to arrange a refund to a different account and I will return the package prior to the refund being issued.
David

Customer service didn't have an answer for me.
I got in touch with them by email a week ago, but I'm still waiting for a reply.

Placed my first order earlier this week for some yarn I couldn't get anywhere else, I'm always wary when using somewhere new for the first time but the entire transaction was great. My yarn arrived two days later in a sturdy parcel and with its own mesh net inside. All yarns present and accounted for. Will definitely be placing more orders in future, thank you! :)

Ordered wed 21st order came fri 23rd! Amazing service,prices,and quality. Perfect for my little business.

Returning customer. Ordered 10.30 am Friday, delivered by Evri 11.30 on Saturday. Lovely yarn, reasonably priced, well packaged and organza bag. No wonder its my go to shop for yarn

Fantastic service - I placed an online order early afternoon yesterday and it arrived (at my remote rural location) today!

This is the first time I’ve ordered wool from wool warehouse and very pleased with order and fast delivery. Half the price of other online shops. Packaged with great care. I’ll certainly be using wool warehouse again and will certainly be recommending to many friends who knit.