Woolworths Reviews 113

The Values on their website of which CUSTOMER FIRST is a lie! I fell in their Cavendish store in August 2025 and injured my head and my back. I had medical and X-ray expenses that they refused to pay. When I asked for the footage of the incident they sent footage that only showing me walking to the aisle where I fell, nothing of the actual incident. they took their own time to communicate with me and you cannot get through to anyone higher than the clan in headoffice. I am still hurt the way I was treated as a loyal customer.The fall was due to a spill of a client who broke a bottle of olive oil and the cleaners trying to clean it with water. I did not notice any warning sign, hence my request for the footage which was clearly tampered with.

It has got quality and suitable for everyone even people who on low living status, the customer friendly

Stay away from their green Avos, they are terrible...Hass is their best avos, the rest are bad, not even a cent.

My wife and I visited the W@A store Capetown on January 27 ,I had a accident with store display stand I caught my little toe cut it , theres no first aider in the store , they just give me a plaster , The customer service was to contact me, but never did , went back to store once more , give them my phone number email , still no contact ,, I called them I got no apology, no offer of a good will gesture very poor and upsetting

Received dirty and damaged clothing for an online order, must be returned and refunded, how is this possible from Woolworths?

Beware using this store if you visit from abroad. I made a purchase from a Woolworths store in Nairobi. The shop took a duplicate payment for my purchase. When I initially complained to head office they refunded the money but then took the payment again and told me to contact the store directly. They have provided no contact details for the store and there are none online - they are clearly trying to make this difficult and avoid repaying the money.

I brought a award winning cooked turkey breast for xmas in early november 2025. The instructions said keep in fridge 1-5 degress with use-by date 26.12.25 which I did. I was wondering how this would keep so long in the fridge but I trusted the instructions as it was vacuumed sealed. Well on xmas day I took it out to warm up and what did I see there was air in the wrapping I knew it was off. I inspected it carefully to see if there was any hokes in the plastic that I may have done when storing it, there was none. My husband took it back the next day to get a refund. No refund was given instead he as able to buy more food which I did not want especially the day after xmas with all the left overs you have. Very dissappointed with woolies for your customer service and for spoiling our xmas lunch

What began as a concern raised at a store level quickly exposed a far more serious issue: a complete systems failure in how Woolworths handles sensitive matters relating to gender-based violence across its organisation.

After raising my initial concern in good faith, the issue escalated across multiple internal touchpoints including store management, customer service, social media teams, complaints handling, and the press office. Instead of clarity, care, or consistency, each escalation revealed further misalignment, poor communication, and a lack of accountability.

What has been most disturbing is the stark disconnect between Woolworths’ public statements and my private experience. Publicly, the company positions itself as a brand that stands with GBV victims, emphasising values of dignity, respect, and support. Privately, the responses I received across different teams repeatedly contradicted those values. Messages were inconsistent, dismissive at times, and in some cases caused additional distress.

The issue was not handled with the sensitivity or seriousness that a GBV-related matter demands. Different departments appeared to operate in silos, with no shared understanding of context, no continuity of care, and no clear ownership of the problem. Social responses conflicted with complaint responses. Press office positioning conflicted with direct communications. What should have been a coordinated, empathetic response instead became fragmented and deeply disheartening. Despite multiple promises by Woolworths that I would receive updates, this was never done. The only update I received was after I followed up multiple times, across multiple platforms and email addresses.

While Woolworths has stated that it stands with GBV victims, I did not feel stood with at any point in this process. I felt unheard, unsupported, and left to navigate an incoherent system during a moment that required care, accountability, and integrity.

This experience raises serious questions about whether Woolworths’ public commitments to GBV awareness and support are meaningfully embedded into its internal systems, training, and response protocols, or whether they exist primarily at the level of messaging.

Standing with GBV victims cannot be performative. It must be reflected consistently across every touchpoint, especially when a real person is asking to be heard.

WARNING: I got very bad food poisoning from large bag of stir fry vegies I bought from Woolworths. First time ever.

Woolworths are you skipping steps to cut costs?

Called in early to do our shopping could not find a standard trolley anywhere lots of big ones which we had to use but so awkward and so big when we got to our car there was all the standard trolleys all over the car park this is a situation that needs to be sorted and I would think not a hard problem to solve.

In all the years I've been shopping with Woolworths online this is the first time I've felt valued a customer.
I want to specifically thank Thabiso, one of the online shopping managers in Cresta Mall. What an amazing experience I had with him handling my order issues.
He is an exceptional manager and person - gave me a swift resolution and there were no endless calls and emails back and forth like what I'm used to having dealt with useless Woolworths staff over the years. This is a first for me and it's renewed my faith in Woolworths customer support. If Woolworths know what's good for them they will have him train all their staff nationally. Thank you Thabiso.

Went into the Waterfront store and free range chickens are back. However no goats milk available due to supplier issues. I wonder what tomorrow will bring.

I was at a coffee shop in Africa Mall. I wanted to pay 41 rand for a coffee. But the waitress charged me 71 rand. Be careful at Africa Mall Woolworths.
I paid in 10-06 a. m. 22-11-2025

I have finally paid off my woolworths account that was ceded to a debt agency, wfs refuses to acknowledge that the debt is paid and keeps sending statements with an amount due, when I call they say it will remain as owed forever. But I have settled the debt.

I tried to order a Gift Voucher to send to a relation.
Nightmare since last Tuesday their Website doesn’t work.
Ended up going through an e Gift website after 3 calls to their customer call centre. They email you with ref nos and you don’t hear again.
Very disappointing

Could have been better. I suggest you check your staff

I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery.

However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times:

On the first day, I was told the courier would be advised.

On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator.

On my third attempt, the operator was helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package.

I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order.

This entire experience was extremely disappointing, especially considering that I paid for express delivery.

DO NOT order overnight shipping from Woolworths for a special event. I ordered a duffel bag from Woolworths online on 28 October and paid extra for overnight delivery because it was meant to be a birthday gift needed by the 30th. On 29 October, I received an SMS saying: “Your order will be delivered before 5pm on 29-Oct.” By 4:15pm there was no delivery. I called Woolworths and was told my parcel was “out for delivery.” I called again at 5pm and was told the same thing , but shockingly, the agent admitted that they have no contact with the courier. How do you hand over customer parcels to a courier you can’t even reach?! I stayed at work an extra hour waiting for this parcel that never came. At 17:45 I called again, got a new tracking number from a different agent, and discovered the parcel was with Skynet Worldwide Express, who were already closed by then. The next morning (30 Oct), I called again and was told something completely different: apparently, the item wasn’t even being sent to me, it was being moved from one warehouse to a store first! So Woolworths knew they couldn’t fulfil overnight delivery, but they still took my payment and sent me an SMS promising delivery by 5pm! Now they’re saying the parcel will arrive on 31 October — two days after the order. Their “solution”? A R75 delivery refund. What use is that do me? They can't charge me for a service you did not provide anyway. What about my time, stress, phone calls and extra money I now have to spend buying another gift because cancelling the order and getting a refund takes 3-5 working days. This was misleading, poorly handled, and a complete waste of time. The lack of communication from both Woolworths and the courier is shocking. I expected better from a brand that prides itself on service.

Woolworths has the worst online shopping experience ever