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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness in keeping pets engaged and calm. Many appreciate the excellent range of items available and the ease of the ordering process, highlighting the smooth payment and straightforward website experience. The delivery service is frequently mentioned as incredibly fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted issues with certain products, such as a pupsicle toy that was difficult to unscrew or showed signs of wear quickly. A few people experienced problems with incorrect items being sent or found that some products did not fit their pets as expected. There were also isolated comments about a product having a poor expiry date.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the durability... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as well-made, durable, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Service

Users describe positive interactions with service. Many customers praise the efficient and speedy service,... See more

Based on these reviews

Rated 5 out of 5 stars

Our experience with Wooof has been extremely good. We have bought three pupsicle toys, a couple of sodapup ID gear treat holders, and a dog's yeti yak treat toy plus pupsicle refill pops. Our cocker s... See more

Rated 5 out of 5 stars

My airedale received a large pupsicle as a gift which she very much enjoys. Unfortunately her extremely enthusiastic play damaged it. We reached out to wooof who responded with advice and subsequently... See more

Rated 5 out of 5 stars

Wooof is an excellent company! They've got a lot of really cool dog stuff. I bought Sodapup bowls, among some other things, and I couldn't have been happier. Customer service is fantastic, delive... See more

Rated 5 out of 5 stars

Great concept and a fantastic product, very well made. We ordered the extra tough version as my puppy is a chewer and it’s standing up to his chewing without any degradation. Really helps to calm and... See more


Company details

  1. Pet Store

Written by the company

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

505 reviews

5-star
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1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wooof Pupsicle

I recently bought the Wooof Pupsicle toy along with the Pupsicle pops and tray, and I’m so pleased with it. The quality of the toy is excellent, it feels well made and durable.
Delivery was also quick, which was a great start. As soon as it arrived, we gave it a try with our Labrador puppy, Mabel, and she absolutely loved it. The Pupsicle pops kept her happily entertained for ages, which is a huge win when you’ve got a high-energy pup!
One of my favourite things about this product is the tray that comes with it. I’ve been using it to make my own frozen treats using natural ingredients like banana, blueberries, natural yoghurt, and peanut butter. Once frozen, they fit perfectly in the Pupsicle, and Mabel goes crazy for them – she genuinely can’t get enough.
While the whole set is a bit on the expensive side, I do think you get what you pay for. The quality is clearly there, and it’s been worth it for the engagement and enjoyment it brings. Overall, I’d definitely recommend it to other dog owners looking for a durable, enriching toy.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Send faulty items and don’t respond to…

Send faulty items and don’t respond to your emails!

March 27, 2026
WOOOF logo

Reply from WOOOF

Hi Jade, thank you for sending in your review here. Unfortunately, I am unable to locate your email. Would you be able to send your request to suppawt@wooof.co.uk? A customer service representative will then be in touch to help you with your query!

Best,
Team WOOOF

Rated 5 out of 5 stars

The Pupsicle is Genius

The Pupsicle is Genius. Well made and very durable. My dog loves it. She usually has a Kong toy stuffed with her food, yoghurt, peanut butter, kibble, sardines... etc. She loves this much more. I love that you can freeze homemade fillers in the moulds. I also tried her on the ready made pupsicle fillers. She liked them and they didn't upset her tummy. They lasted longer than the homemade treats.

April 7, 2026
Unprompted review
WOOOF logo

Reply from WOOOF

Thank you so much for your review Rebecca! Happy to hear your pup is enjoying their Pupsicle!

Rated 4 out of 5 stars

We brought some paste to hide…

We brought some paste to hide medications with which came promptly. What was an issue was that we didn't realise this immediately put us into a subscription which we didn't want. We emailed Wooof and they cancelled the subscription straight away.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. I just have to find some bits to put in it. Bought bone meal and peanut butter. He loved the first one I gave him. Very tough product. He can’t chew it!

March 3, 2026
Rated 2 out of 5 stars

Although the hardness is lovely

Although the hardness is lovely, I need to return the collar and lead. You only have 14 days to return the item and you have to email them first. Have sent many emails and heard nothing! Not the best customer service in my opinion. I will not be pleased if I miss the return deadline

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

What a great company to order from, super quick delivery and well presented and wrapped. Good pricing would definitely order from them again.

February 26, 2026
Rated 5 out of 5 stars

After a slight slip up with my order…

After a slight slip up with my order and an email to the company, correcting the problem was instant I received my order within a few days.
Customer service excellent , product excellent and at a good price I will continue to use this company.

February 25, 2026
Rated 2 out of 5 stars

The items have not been delivered on…

The items have not been delivered on time. Once they finally have arrived and while I was away, I did not received an email to confirm that they have been left outside my house. As the result, I found them a week later in a very wet box and the containers of the treats were all rusty. I was not impressed at all.

January 31, 2026
Rated 5 out of 5 stars

Wooof is a great company to do business with

Wooof is a great company to do business with and I have nothing but praise for their service.
I purchased 3 Zeedog harnesses recently from them.
I Love Zeedog products, so well made and last for a long time. I would recommend and will purchase these products again.
One criticism of the ‘softer walks’ harness is the size options however. The small size was just a bit too small on the largest option so I purchased a medium. This was a bit too big on the smallest setting. I really need a size in between the two for my dog.
Apart from this I’m very happy with my purchase.

February 17, 2026
Unprompted review

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