While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

3 years ago my son had an accident and they've not dealt with the claim that a woman not involved in accident is fraudulently trying to.claim and woop did nothing to resolve this issue they've given m... See more

Rated 4 out of 5 stars

It was easy to apply online for comparison. It was also helpful to have a reference number just to retrieve the quote so didn't have to input information again. This made the actual purchase very qu... See more

Company replied

Rated 2 out of 5 stars

My son passed his test May 2019, he had just turned 18. Really reasonably priced insurance with Woop, therefore took out the policy and paid in full. Renewal 2020, priced halved and again paid in full... See more

Company replied

Rated 5 out of 5 stars

Very good customer service, quick and hassle free. No long waits on the line like most businesses have, I literally rang and they answered almost instantly and the whole process of me insuring my car... See more

Company replied

Company details

  1. Insurance Agency

About Woop.

Written by the company


Car Insurance made for young drivers, specialist cover utilising black box technology to offer cheaper premiums.

Black Box Insurance which treats you as you.
• Specialist black box Insurance for 17-24 year-olds.
• Fair premiums, with renewals based on your driving.
• Report a claim within 24 hours and your excess is reduced by 50%.
• Comprehensive cover as standard.
• No night-time curfews.
• 24/7 UK claims registration.


GET A SPECIALIST QUOTE

Contact info

2.8

Average

TrustScore 3 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

appallingly bad customer service

appallingly bad customer service, do not answer the phone and don’t answer emails either

February 4, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good afternoon Bayleigh,

We're sorry to hear you're unhappy with the service you've received.

We have requested customer services contact you to discuss the matter with you.

Thank you for leaving us a review.

Matt

Rated 3 out of 5 stars

I've tried calling and rings for ages…

I've tried calling and rings for ages until get to speak,to someone about new policy and black box things and finally got through to be told wait another 24 hours and if no email call again???

February 3, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good afternoon Jill,

Sorry to hear you were having trouble getting through to discuss the policy with our customer services team.

We'll pass this over to our customer services team.

Thank you for taking the time to leave us a review.

Matt

Rated 5 out of 5 stars

Very good

Very good excellent service

January 28, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Sabbir,

Thanks for leaving us a review, great to hear you're happy with the service you received!

Matt

Rated 5 out of 5 stars

Quick

Quick, fantastic cheap quote in comparison to other companies. Helpful staff.

January 28, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi Oliver,

We're pleased to hear that you found the service helpful, and that we were able to offer you a price you were happy with!

Matt

Rated 5 out of 5 stars

No problem insurance

So far so good. No hassling or problems have arisen. Look forward to the future with this company.

January 27, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Iram,

We're pleased to hear that you've had a hassle free experience with us!

Thanks for leaving us a review, we really appreciate it.

Matt

Rated 4 out of 5 stars

Great company to insure with

Great company to insure with , it was over £1000 cheaper than companies, when i had just passed at 17, on comparison sites. The app is really easy to understand and to use and very accurate 👌🏼. It is also great not having a curfew or being marked down for driving at peak times as i travel to work in rush hour everyday and drive late at night on weekends. The only bad thing i have to say is when doing quotes for my second car I cannot get insured on alot of cars I would like , which is a downer because i would like to reinsure with woop by all means.

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

By far the cheapest insurance for young

By far the cheapest insurance for young drivers, low deposits.
It really is a no brainer

January 26, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Chris,

We're pleased to hear that we were able to offer you a price you were happy with!

Thanks for leaving us a review.

Matt

Rated 5 out of 5 stars

Best insurance company online...

Can't believe the insurance quote i received,i was in shock.This company was the cheapest and i hope i found you years ago...thank you so much for giving me the cheapest quote and got me up and running.I have already reccomended this company named YOYO insurance who are with Woop company to family and friends.I was nervous as to how much mileage i would be able to do but this company has helped me and i can drive as much as i can now.Thankyou so so much.
I am having issues with the online portal to register so please can you get back to me and sort this out?
A very happy customer......

January 23, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi Syma,

Thank you for leaving us a review, we do appreciate you taking the time to do this!

We're pleased that we were able to give you a great price. We'll send you a message to get some further information on the issues you're experiencing with the portal.

Matt

Rated 1 out of 5 stars

Rang them this morning

Rang them this morning, they are using the wrong email address... still getting emails....
JACK RIPLEY please change email to yours...

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, simple to get started and price unbeatable for young drivers !!

January 20, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi Ethan,

Thank you for leaving us your feedback, we're pleased to hear that you received great service!

Matt

Rated 5 out of 5 stars

Very quick and easy to sort out my 18…

Very quick and easy to sort out my 18 year old daughters insurance, and definitely the best price by far for a teenager

January 20, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Lucy,

Great to hear we were able to offer your daughter a great price, and you were happy with the process.

Thank you for taking the time to leave us a review!

Matt

Rated 1 out of 5 stars

Still no access to the online…

Just wondering if this has been chased up as still nothing

January 17, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Daniel,

Sorry to hear that this issue is ongoing, we'll chase this up with the customer services team.

Matt

Rated 5 out of 5 stars

Brought online young driver

Brought online, Great price for a young driver, very easy & quick process. Haven’t had to speak to anyone yet so early days but up to now cannot fault.

January 16, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi John,

Thanks for leaving us a review!

We're really pleased to hear that we were able to give you a great price. We hope you enjoy your time insured with Woop.

Matt

Rated 5 out of 5 stars

After recommendation from a friend

After recommendation from a friend, it was very easy to arrange car cover over the phone.

January 14, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi Barry,

Great to hear we were recommended, and you found the process easy!

Thanks for the review, we really appreciate it!

Matt

Rated 1 out of 5 stars

Very good company nice staff great…

Very good company nice staff great service

January 13, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Sher,

Thanks for leaving us a review, we're not sure if it was meant to be 1 star, as you've left us some very kind comments!

Matt

Rated 5 out of 5 stars

The cheapest insurance I had found with…

The cheapest insurance I had found with lots of searching and was so much cheaper than any other even though it’s my first insurance would highly recommend !

January 13, 2020
Unprompted review
Woop. logo

Reply from Woop.

Hi Courtney,

Great to hear that we were able to offer you a price you were happy with!

Thanks for leaving us a review!

Matt

Rated 5 out of 5 stars

It's a very good experience to join…

It's a very good experience to join woop car insurance it 5 star service

January 12, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Anjum,

Thank you for your review, we're pleased to hear that you're happy with your experience with us!

Matt

Rated 4 out of 5 stars

Good customer service and fair prices

Good customer service and fair prices. However, sometimes they do not pick up the phone a couple of times I tried to call them and it is a little frustrating. But overall, the insurance company is pretty good.

January 10, 2020
Unprompted review
Woop. logo

Reply from Woop.

Good morning Sang,

Thanks for leaving us a review and for the feedback on your experience when calling our customer service team, we'll pass this on!

Matt

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look