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Rated 5 out of 5 stars

Picked up the Wooting 80HE Module in 2024 and have been loving it since. Support responds quickly and actually helps resolve issues. Shipping takes a while, but that’s expected given they produce and... See more

Rated 5 out of 5 stars

Bought a Wooting TWO HE in 2023, still going strong no issues, survived spilling water on it with zero issues. Software is actually useful rather than the modern standard of barely functional, new s... See more

Rated 1 out of 5 stars

The wooting Keyboard has great feel and some great apps to customize but overall it wares out very fast, I didn't spill on my keyboard at all and yet somehow my control key stopped working. Right af... See more

Company replied

Rated 1 out of 5 stars

Not the best customer service. I’ve ordered 2 keyboards with Wooting coming in at nearly £500, still they don’t care. My keyboard came with scratched caps and for the inconvenience I asked for a fre... See more

Company replied

Company details

  1. Computer Accessories Store

Written by the company

Where you with us challenge the industry and make impactful products. Challenge: Make analog keyboards the industry standard.


Contact info

3.5

Average

TrustScore 3.5 out of 5

447 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Order changes

In preordering the new 80he I got a little exited and ordered the wrong color. It only took one painless email to have the color changed and no further questions or issues. to me in todays current business zeitgeist ease of communication and resolution of this kind is nearly unheard of and I'm honestly impressed.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best Gaming Keyboard Company

Wooting is great and innovative and their rapid trigger is especially useful if you play fps or osu it's THE Keyboard and you'll enjoy it for sure with all the settings u can customise on it!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Always a great experience

Always a great experience

Have been a returning customer to wooting for a while now, always get the best of the best from them. Product is always high quality, and the customer service is always so sweet and helpful.
Couldn’t recommend wooting more. Beat keyboards on the market, and best products on the market.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good Customer Response

My orders shipping information was confusing to me and I was worried whether I was going to recieve my order or not, but one of the staff members reassured me my order was known and I will recieve it.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great support

Great work by the support team. My shipment was lost by the post office, and I just got a new shipment with no delay

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great team & products

They have simple steps to buy their products also the support team is amazing.

Believe me their keyboards will be the future because they care and hear from their customers to make great experience while gaming .

Thanks a lot and keep going guys I wish you the best .

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

Even realising how self explanatory the question was after I got the response, the team is always so kind when reaching out. Best customer service ive experienced in a while and I encourage everyone to reach out if they need any help as im sure they would be happy to help

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great keyboards

Been "following" the journey since Wooting One was announced, and had already then decided I was gonna get it. Once I saw the opportunity I got it and it has been my daily keyboard since. It being their first keyboard, I was pretty low in my expectations and while there were some minor subjective flaws with the keyboard, that I had to get used to sound/acoustics wise, it has held up in all other aspects and still is as treasured as when I got it, 5 years later. Recently needed some help with a new purchase and it was sorted out as expected.

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

dont buy from its just a $hit support experience and they lie about delivery time

the customer support is so ass it takes so long for them to contact you its absurd my package is stuck at a fedex facility and it seem they don't care or want to fix it i dont recommend buying from here they lie about the delivery time and the support is ass. btw i still don't have my package i was supposed to get it for a 1 and a half week ago but now the package is just stuck and they are not doing anything with

April 24, 2024
Unprompted review
Wooting Keyboards logo

Reply from Wooting Keyboards

I'm sorry to read this. It's difficult to find your case based on the information provided, but it is possible to provide more insight into why you had a bad experience.

The baseline is that we've experienced a peak in customer requests due to holidays, new product launch, and mass shipments going out. These are things we try to anticipate on with our people, communication, and launch timings. But alas in that period of time.

This makes the response time slower than usual.

We are doing our best to keep up with the demand and reply to everyone within 3 business days. We from your review to this reply 3 new customer support people stronger.

In your case, we've experienced issues with FedEx not retrieving invoice information and manually making requests to us for them. They need the invoice information to clear it for customs, this is usually sent digitally in addition to a paper stuck on with the AWB.

We've been complying to these requests, allowing customs clearance to go through as soon as possible.

I'm sure you've gotten a response by now and your case was resolved, if not, you're welcome to request a full refund or an order number for me to look into the case.

Thank you.
Calder

Rated 5 out of 5 stars

Honestly the Best Company

Wooting has amazing creativity, their support is unrivaled, and they listen to customers better than any other company. I've had many great experiences over the years with them and just want to spread the word on how great they are. Not only are their products the highest quality, their ingenuity with each new one is always ingenious and besides for extremely helpful support, it's faster than any other company I've ever seen.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

absolutely convinced

The H60+ is an outstanding keyboard and I was totally impressed with it! I will be shopping at wooting more often in the future! And I would like to thank you again for the really nice contact!

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

actual best competitive keyboard on the market

I'm not one to praise a product so highly, but the wooting team and their 60he+ are incredible. The team is incredible, and customer service is top notch. Yes it took a little while longer that stated to get an actual human response, but I can't blame them with how many people are interested in them and are emailing. The keyboard itself is incredible, with its software, sound, and iconic strap on the keyboard case. Wooting will be top of the keyboard market.

April 19, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered an in stock Wooting 60He on…

Ordered an in stock Wooting 60He on April 1st. I paid for 2-4day shipping expecting it to be relatively quick.
Unfortunately the order was damaged in transit and UPS discarded the package, saying they will notify wooting of the issue.
It took me to investigate myself and get in touch with wooting to resolve this issue. It took 2 tickets, 2 discord posts and 5 working days for them to get back in touch and to send out a replacement keyboard.
It is now the 19th of April and the replacement package is still in the Netherlands since the 16th.

No mention of a refund for paying for extra shipping. They clearly didn't prioritise the replacement keyboard with UPS either as it's just UPS standard.

Absolute joke tbh. Not happy.

April 19, 2024
Unprompted review

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