While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The team was incredibly friendly, helpful, and attentive to my needs. Their communication is clear, prompt, and highly professional. The growth occurred naturally because the company truly appreciates hard work and consistently provides new opportunities and challenges for its staff
We came to Workanova mid-2024 with a backlog problem nobody on our in-house team could solve. Three months of growth in DACH had left our weekend support queue stuck at 11 days, our Trustpilot rating was sliding, and our Head of CS was on the verge of resigning.
Andrija and the team scoped the engagement in a single 30-minute call — no deck, just a cost model and three operational leaks they spotted in our existing setup. Contract signed in week one, deployment built in four weeks, go-live exactly when they said it would happen.
Six weeks after go-live our weekend backlog was under 6 hours and trending down. VIP escalation response time dropped from "next business day" to under 15 minutes. NPS climbed 22 points by the end of the first quarter. The team they put on us is German-native, regulator-aware, and embedded inside our Zendesk — our players cannot tell where our in-house team ends and Workanova begins.
What I appreciate most: they tell us when we are wrong. Weekly performance reports flag issues we missed. Monthly QA calibration sessions push our internal team to keep up. They are a partner, not a vendor.
If you run a licensed iGaming brand in DACH, Nordic, UK or Italy and you are bleeding players on weekends — talk to them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
