Workaway Reviews 2,831

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers praise the platform for its user-friendliness and the wide array of unique, life-changing opportunities it provides globally. Many people appreciate the ability to connect with diverse hosts and travelers, fostering cultural exchange and creating meaningful connections. The service is often highlighted for its effectiveness in matching needs and for the helpfulness of the profiles. However, some customers also noted occasional issues with the website's functionality, such as freezing or difficulties with editing profiles. A few people mentioned the challenge of finding hosts due to inactive profiles or a lack of feedback from both hosts and workawayers. There were also isolated instances where hosts did not adhere to agreed-upon offers, and a small number of reviewers expressed concerns about the review system potentially favoring hosts and discouraging reports of negative experiences.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and effective... See more

Staff

Customers had positive experiences with staff. Many reviewers found the staff to be very hospitable, helpful,... See more

Website

People report positive experiences with the website. Many customers find the platform easy to use,... See more

Service

Customers consistently note positive experiences with service. Many reviewers describe the program as a great... See more

Location

Reviewers highlight positive aspects of location, often praising the opportunity to explore new places and... See more

Based on these reviews

Rated 5 out of 5 stars

Workaway is a huge source of workers with a wide range of skills, travel experiences, cultural backgrounds, and interests. As a host listed on Workaway we are able to search and find good matches for... See more

Company replied

Rated 5 out of 5 stars

I love WorkAway! Thanks to WorkAway, I'm at almost 1 month in New Zealand so far and have been able to have the most wonderful experiences between two WorkAways. I have done lots of yard work, chee... See more

Company replied

Rated 5 out of 5 stars

We are a warm and supportive host who enjoys working with children and creating a positive learning environment. We believe that learning should be natural, fun, and full of encouragement. Volun... See more

Company replied


Company details

  1. Homestay
  2. House Sitter
  3. Pet Sitter
  4. Travel Aggregator

About Workaway

Written by the company

Workaway is a sustainable travel community with over 50,000 worldwide opportunities for cultural exchange, working holidays, volunteering and house sitting.
It is set up to promote fair exchange, learning, sharing and friendship between budget travellers who want to give back locally, and welcoming hosts who can provide food and accommodation.

Hundreds of successful exchanges take place everyday globally, and 1000s and 1000s of reviews were left by travellers and hosts who have benefited from arranging their own Workaway since the site was first created in 2002, which only inspires us to keep going.

From meeting other like minded travel partners, connecting with hosts and learning about local communities around the world, to joining or hosting events near you, and requesting a reference letter to use for future job references... You can also browse through our blog to find more travel tips, resources and inspiration, and who knows, that could be you on your amazing Workaway adventure next!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Revolutionary travelling

Workaway is a revolutionary way of travelling that makes true cultural exchange easy, safe, and affordable. Not only do you share your skills in exchange for hospitality, but you immerse yourself fully into your host community. Workaway actually goes beyond travelling, it is a step ahead towards global citizenship.

January 29, 2026
Workaway logo

Reply from Workaway

Thanks for the kind comment Marco, we're so happy to hear that! Thanks for being a part of the community and enjoy your future exchanges 🥰🌟

Rated 5 out of 5 stars

Love the life …

The people,the place,the support I get from all .working, cooking,joking,together with different generations,different cultures,it really a richness

January 29, 2026
Workaway logo

Reply from Workaway

We're so happy to hear that you've had lovely cultural exchanges through us! Enjoy your future travels, Soumaya 🥰🌟

Rated 5 out of 5 stars

Easy to match with workawayers with…

Easy to match with workawayers with similar interests and skills.

January 29, 2026
Workaway logo

Reply from Workaway

We're happy to hear that, Anita - we hope you enjoy your future exchanges and that you make more lovely connections as a Workawayer 🌟 :)

Rated 5 out of 5 stars

Fantastic platform

Fantastic platform, great place to put people in touch with each other.

January 28, 2026
Workaway logo

Reply from Workaway

We appreciate the kind feedback and hope you enjoy your future exchanges!! :D ✨

Rated 5 out of 5 stars

It's an amazing platform.

It's an amazing platform to connect volunteers to home stays. I like the calendar feature

January 28, 2026
Workaway logo

Reply from Workaway

That's great to hear, thanks for sharing Katina! Enjoy your future exchanges :D 💕

Rated 4 out of 5 stars

All things considered

All things considered: you ALL fid very well. I received the volunteers request, biography, photo and their interests corresponded to my needs for helpers. Issue: ( more my technical ¿abilities? Is getting to the correct venue for leaving my critique and ?logging in via your app or through/by responding to your emails, emails are no problem. , app, I get lost in your biography

January 25, 2026
Workaway logo

Reply from Workaway

Thanks for the kind feedback, Robert. We're glad you had a great experience with the Workawayers you hosted!

Here are the steps to leave feedback for them:

1. Click your round profile photo in the top right corner of your desktop screen, or the three lines at the top of the mobile phone app, to access your 'Account' menu.

2. Choose ‘leave feedback’.

3. Here you will see photos of the Workawayers you hosted - click the small blue button that says ‘leave feedback’ next to the photo of the Workawayer you want to leave feedback for.

You can also leave feedback on the Workawayer's profile directly, or contact our support team anytime if you need any further help. We hope you enjoy your future exchanges!!

Rated 4 out of 5 stars

An ethical way of traveling

Workaway is a very nice way of travelling. One of the best, I think. You help local people with your volunteer work and not join to the tourism mainstream that enrich the big business and impoverished the local shops and stores. Very suistantable, cultural ethic and full of lovely experience for both sides!

The only reason because I don't give 5 stars it's because at first, for me, was very difficult to find a host. I wrote messages to almost 7 host an no one of them answered me. I think Workaway has to be more serious and strict about the inactives profiles because you spend so much time searching and sending the message for soliciting the place and maybe the host haven't seen his profile in a long time ago or just don't spend a little time for answer you.

January 25, 2026
Workaway logo

Reply from Workaway

Thanks for sharing your first experience as a Workawayer with us, Marta - you've put it wonderfully! 🥰🌟
We understand how helpful prompt replies can be, and we're happy to share a few tips for picking out hosts to reach out to, such as finding those who show they're available in their calendars and checking that the reply and host scores are high.
Applying with some extra notice or connecting with hosts via our Last Minute list can also boost your chances of finding a match.
If profiles have been inactive for a bit they are automatically paused to keep things running smoothly. If you run into this again or need any guidance, please reach out to us directly - we’d gladly offer personalised assistance. Happy travels! 🫶

Rated 5 out of 5 stars

Workaway is the best way to connect people

Workaway is one of the simplest and most direct ways to safely connect with people from all over the world. I've had nothing but great experiences and received tangible help with my home and the countryside.

January 20, 2026
Workaway logo

Reply from Workaway

Thanks for the kind feedback, we're glad that you feel this way! Happy hosting!! 🫡🫶

Rated 5 out of 5 stars

A diversity of hosts and worker opportunities.

Workaway is a huge source of workers with a wide range of skills, travel experiences, cultural backgrounds, and interests. As a host listed on Workaway we are able to search and find good matches for our needs. Every worker wants different things, matching those to your needs is key.

January 21, 2026
Workaway logo

Reply from Workaway

Thanks for taking the time to leave us feedback, and for being a part of the community Robin - we're glad you're pleased with our host project diversity, as a host!:D Happy hosting 🥰

Rated 5 out of 5 stars

Great project!

Great project!

January 20, 2026
Workaway logo

Reply from Workaway

We're happy to hear it! Enjoy your future exchanges 😌💕

Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with WorkAway! I have been able to meet people and explore places that I normally never be able to. Being able to stay and eat for free in exchange for work is great!

January 21, 2026
Workaway logo

Reply from Workaway

Aw we're so happy to hear that you've had a wonderful experience with us! Happy travels 🥰🚀

Rated 5 out of 5 stars

Great

I was volunteering in Hagianggo during a week , helping them with marketing and interacting with guests . And I really love ❤️ this place .
Everything was perfect - the hotel is clean and comfortable , the staff is very friendly and most of them speak English well , they serve nice breakfast for guests for free , and make very delicious tea and coffee ☕️.
The WiFi works well everywhere and there are many chargers, including common area (which is suitable to work with laptop 💻) .
I stayed first night in private room and then in the dorm (which I even liked more - it's so cozy , with privacy curtains , chargers, and there is a balcony where I did my exercises every morning 💪.
The hotel is located close to the main bus station , but on a quite street , and it's not noisy here at night (I slept next to the window and felt myself well) .
What I really like is their approach to guests - they explain everything about the tours in details (telling what is included and what is not very clearly, the guests always know what they pay for ) , they give recommendations about places to visit and can give a personal plan , if you want to ride a motorbike yourself . But most of guests choose a tour with local drivers , because it's safer and more relaxing . All the guests I talked with after the tour were satisfied. They have different tour options from 1 to 4 days .
Their website is informative, and Instagram , YouTube and TikTok are full of amazing content (each guests has a chance to become superstar ✨️ ).
Also, they help to organise transfer to/from Hanoi, and the buses come under the hotel , while waiting the bus , guests can relax in the common area , drink tea/coffee and take shower .
Me , as a volunteer , I really appreciated their shared lunches and dinners and flexibility of my work hours and tasks .
Many Thanks 🙏 to Tom , Lee , Mai (I really appreciate the Lucky Cat 🐈 you presented me ) , Thanh , Hong , Hoang , Hoa , and all of others which names I don't remember , sorry 😅 (I hope I wrote your names correctly and didn't mixed up with you surnames😹) .
I wish you good luck 👍 ✨️.

January 21, 2026
Workaway logo

Reply from Workaway

it sounds like you had an amazing time at your Workaway, and we're so happy to hear it, Valerii! feel free to leave feedback for the host directly via our website as well (simply head to the host's profile page and click into the leave feedback button) so that they can see your glowing feedback too :D enjoy your future travels!!

Rated 5 out of 5 stars

connecting the world

the workaway program is a great way to connect willing "workers" with those who need assistance. But the many benefits come more from the great conversations and connections it creates. We have now had quite a number of workawayers who have done a whole range of tasks and we have so many great experiences and made real friends

January 19, 2026
Workaway logo

Reply from Workaway

Thanks for the kind feedback, John! We're happy to hear that Workawayers have brought value to your project and that you've shared lovely experiences together:) Enjoy your future exchanges!!

Rated 4 out of 5 stars

Workaway is a great way of being able…

Workaway is a great way of being able to receive volunteers all over the world and offer individuals to travel and experience different places/ culture/ country in their authenticity.
To optimize: it would be great if reviews can only be seen/ published once the other party also has given a review.

January 19, 2026
Workaway logo

Reply from Workaway

Hi David, thanks for the kind feedback and for being a part of the community! We'll be happy to pass along your comments to our development team :) 🌟

Rated 5 out of 5 stars

Great platform to connect

Great platform to connect conscious community with supporters

January 19, 2026
Workaway logo

Reply from Workaway

Thanks for the kind feedback, Mayla - we're glad you've had a great experience with us! Enjoy your future exchanges :D 🌟

Rated 4 out of 5 stars

Great platform, love the experience.

A very easy to use platform that has helped me travel around Italy feeling safe and welcome.

January 19, 2026
Workaway logo

Reply from Workaway

That's amazing to hear, we're glad you had a safe and enjoyable Italy trip:D Happy travels, Amelia!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look