Workshopmanuals Reviews 189

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the manuals for being clear, detailed, comprehensive, accurate, and easy to follow, providing all necessary information for vehicle maintenance and repairs. The customer service team is frequently highlighted for its exceptional helpfulness, speed, and efficiency in resolving issues, with many people appreciating the prompt and professional guidance. Reviewers are particularly impressed with the quick response times, even outside of business hours, and the smooth user experience on the website. However, some customers also noted difficulties with the product itself, such as large download sizes, compatibility issues requiring specific computer skills, or receiving files with missing information or incorrect versions. Despite these occasional challenges, the company is commended for its responsiveness when these issues arise, often providing alternative solutions and extra support to rectify the situation promptly.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction, citing great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the fantastic and very... See more

Instructions

Customers had positive experiences with instructions, finding them very useful, detailed, accurate, and easy... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick and fast... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers recommending it as a good source... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote instal... See more

Rated 5 out of 5 stars

They actually had the manual for the vehicle I own. Other sites were difficult to navigate only to draw a blank. Checkout was simple. Communication was great. I ran into a difficulty when I wen... See more

Company replied

Rated 5 out of 5 stars

I had some issues with the download. David at WorkshopManuals was brilliant. Instant replies to emails and together we worked through the problems. My manual is now downloaded and it is excellent. Gre... See more

Rated 5 out of 5 stars

Bought Mercedes Sprinter manual. Very nice. Although you have to have some experience with computers in order to run it and downloads were quite large (bit of a problem with my unstable internet conne... See more



Contact info

4.1

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Information

The manual was very detailed with step-by-step instructions and clear diagrams. It saved me time troubleshooting my vehicle. Definitely one of the most helpful resources I’ve used.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Easy Download

I had a smooth experience with WorkshopManuals. The manual downloaded quickly and contained everything I needed. Clear instructions and easy to navigate. Really helped with my repair!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with workshopmanuals.org — their manuals were exactly what I needed and easy to download after purchase. The customer support team (especially David) was prompt, friendly, and helped me resolve a small issue quickly.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience – High-Quality Product and Outstanding Support!

I recently purchased a Workshop Repair Manual for my car from this company, and I couldn’t be happier with the experience! The download link was provided immediately after payment, and the manual came as an application running on an Oracle VirtualBox virtual machine.
The installation was straightforward, but the configuration required a bit of assistance. I reached out to their support team, and David responded promptly and professionally, guiding me through the process with ease. His expertise and friendly approach truly stood out!
Bottom line: The product is top-notch, and the technical support exceeded my expectations. Highly recommended for anyone looking for reliable repair documentation and outstanding customer service!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Pdf version is waste of money

Paid for a PDF file. This file mainly contains torque values ​​and a few photos. It also contains many links to articles that aren't actually there. This shouldn't be sold. 8,100 pages without information. I feel ripped off for €11.69. Smart guys I must say, how they make money.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend unless you love…

Would not recommend unless you love setting up virtual machines, going to the BIOS of your computer looking for settings that make no sense and swearing forever about confusing IT jargon. I want a workshop manual to fix the engine of my car not a IT course.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very good material as expected

Very good material as expected , I learned from them through Pinterest, they also had full time support with very fast support times through Gmail . I downloaded the Renault Dialogys .

December 18, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed

The download link fails and then expires after 3 tries. Very slow customer support ...but it did get sorted.

November 27, 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

I see 2 email replies to you in the past 2 days right when you added this review. Clearly you were not scammed. We always respond to support emails and try our best to help.
Thanks so much

Rated 1 out of 5 stars

Paid for a manual and received NOTHING

Paid for a manual from my mobile phone, not realising it brings up the links on the order page, which is only accessible from the page I’m on, once you go off the page that’s it your links are gone! How stupid, so tried to download them on my phone which is impossible and doesn’t work, now the links have been used too many times and I can no longer even try to download them, 0 links emailed to me and not even a confirmation email of the receipt, contacted them through their website on the live chat ( which says FAST REPLIES and sent about 10 emails with 0 response, they’ve scammed me out £10 and I’ve received NOTHING. I am literally bent over my bonnet in desperate need of this manual and no one will reply to me. Not happy at all.

November 17, 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

I searched your name in our database and you have emails from us a couple of them. to: Lewis ford removed for privacy hotmail.co.uk
date: Nov 17, 2025, 1:06 PM The download links were in fact sent to you, The order page does give download links but you also have an email with the very same links, and we also sent you ondrive cloud links. Please look in your spam or bulk, The manual you ordered is for a PC its not a PDF, Just reply to our emails and we are always happy to help. You were replied to within hours. Thanks for your understanding.

Rated 5 out of 5 stars

Volvo XC60 manual from Workshopmanuals.

I had some issues with the download. David at WorkshopManuals was brilliant. Instant replies to emails and together we worked through the problems. My manual is now downloaded and it is excellent. Great value for money. Highly recommended.

October 28, 2025
Unprompted review
Rated 4 out of 5 stars

This is a follow-up regarding an order…

This is a follow-up regarding an order on 8/06/2025 for an 1999 VW Jetta TDI 1.9 ltr.diesel sedan.
My order was charged to credit card but no order number was given, or down load link for pdf files.
I had a difficulty contacting the company, however problems were resolved and files were downloaded!
Trust pilot does not appear to have any way to retract a previous review, I would ask that people disregard the previous review as the problems were resolved to my satisfaction.

Sincerely, Jerry

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Manual not in PDF format, big workaround to get what you need, possible spyware

Sent me a link with files that were outrageously huge, total of 7gb in zipped files. To then unzip them to a 350mb file, absolutely unnecessary.
That file I had to load in a virtyal system that would then give me my manual. Wich is only doable on a Windows or Mac computer. So no mobile devices.
Sounds like a scam and hackaton at the same time. This feels more like a setup for spyware than anything. Glad my devices were unable to run it. I asked to send the files in PDF format wich was then impossible. I lost money and still don't have the manual. Do not recommend this.

August 11, 2025
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks for your commend but our service is very clear, we have softrware based manuals and they are labled that away.. We also have PDF manuals. depending on the car we might have both or one of the other. How is that a scam? Email support with your order number dwsm145@gmail.com We are happy to help.
** I just noticed you reviewed us twice with bad reviews. you care clearly another company playing games.

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