Workshopmanuals Reviews 189

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the manuals for being clear, detailed, comprehensive, accurate, and easy to follow, providing all necessary information for vehicle maintenance and repairs. The customer service team is frequently highlighted for its exceptional helpfulness, speed, and efficiency in resolving issues, with many people appreciating the prompt and professional guidance. Reviewers are particularly impressed with the quick response times, even outside of business hours, and the smooth user experience on the website. However, some customers also noted difficulties with the product itself, such as large download sizes, compatibility issues requiring specific computer skills, or receiving files with missing information or incorrect versions. Despite these occasional challenges, the company is commended for its responsiveness when these issues arise, often providing alternative solutions and extra support to rectify the situation promptly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction, praising the great... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing the support as fantastic... See more

Instructions

Users describe positive interactions with instructions, finding the manuals very useful, complete, and... See more

Response time

Consumers find response times to be positive, with many reporting quick and fast replies from... See more

Website

People report ambiguous experiences with the website, with some customers praising its clean design, logical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote instal... See more

Rated 5 out of 5 stars

They actually had the manual for the vehicle I own. Other sites were difficult to navigate only to draw a blank. Checkout was simple. Communication was great. I ran into a difficulty when I wen... See more

Company replied

Rated 5 out of 5 stars

I had some issues with the download. David at WorkshopManuals was brilliant. Instant replies to emails and together we worked through the problems. My manual is now downloaded and it is excellent. Gre... See more

Rated 5 out of 5 stars

Bought Mercedes Sprinter manual. Very nice. Although you have to have some experience with computers in order to run it and downloads were quite large (bit of a problem with my unstable internet conne... See more



Contact info

4.1

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great customer support

When I first purchased a manual, everything worked fine, and that was over a year ago. I recently had difficulty getting in, contacted support and David got me going again. Despite being a client from over a year ago.

Great products and excellent support. Will definitely buy from them again.

September 30, 2023
Unprompted review
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Reply from Workshopmanuals

Thanks for the feedback! We are always here to support our customers.

Rated 5 out of 5 stars

These are cheap manuals at 10 pounds.

These are cheap manuals at 10 pounds.
The file comes in a zipped file through email so it needs to be extracted and filed. The files are a little short of detail for instance EM which is the short version of Engine Manual. I labeled each of the short formed letters to give it more meaning. Easier to understand. What do you expect for $20, (10 pounds)

It's a full manual. Everything is there including electrical.

Thanks for the time spent preparing it.

April 7, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for taking the time to leave such a nice review. We thank you for your time and business. !

Rated 5 out of 5 stars

David made experience great....Im not…

David made experience great....Im not tech savvy at all but thought I might try and fix my mini convertible roof ...David showed patience and bent over backwards to help ...paying was easy download was emailed straight away 10 outta 10 thank you so much

April 4, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your business and your feedback. It was a pleasure to work with you. All the best

Rated 5 out of 5 stars

Return customer

Bought a second manual from these guys. First for my Montero and the second for my MB E320. Both manuals were delivered for a reasonable price and as promised. Dave assisted with the download of the second manual, the response was quick and very helpful, made the process very easy.

March 21, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your continued business and for taking the time to leave feedback. We are so glad you were happy with our manuals and service! All the best.

Rated 5 out of 5 stars

Amazing after sale support

Surprisingly low price but the most amazing is the after sales support. David spent lot of time guiding me all the way installing the sw and finally he remotely connected and fix the issue with my PC himself! They are really the best and I am not looking anywhere else for manuals. Thanks a lot!
Afentoulis

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

David helped me with the install when i was struggling and he really help step by step until it was fully running
I thank him for the help and great personality
Two thumbs up 👍 👍

March 9, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks for taking the time to leave he review Andy, it was a pleasure to assist you and im happy everything is working as it should now. Good luck with your repairs!

Rated 5 out of 5 stars

Incredible customer service

David was incredibly helpful and guided me the whole way. David answered all my questions, guided me through the process and was very fast at communicating.

March 5, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your business and kind words! We are always here for your auto needs.

Rated 5 out of 5 stars

David helped me install a manual

David helped me install a manual, showing great patience at all times, despite my incredibly slow internet, and lack of program knowledge. He quickly handled minor issues with great accuracy and know -how. Thank you David!

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute flipping scam

Absolute flipping scam

Order number 72698

May have a refund please

March 4, 2024
Unprompted review
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Reply from Workshopmanuals

You have emailed you your downloads, at least someone with a similar name 5 hours ago.. They were sent within a minute of the order. If you have any questions or issues with it, just reach out to support. contact@workshopmanuals.org We are here to help.

Rated 5 out of 5 stars

Workshopmanual to the moon

Workshopmanual to the moon. Top notch for you with exceptional customer support.
Initially I was scared if the site was a scam but choose to take the risk to sacrifice the purchase token but end up to be genuine site with the man of the moment called DAVID. God bless you sir.

February 28, 2024
Unprompted review
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Reply from Workshopmanuals

Wow thanks for the kind words! We strive hard to give good customer service and so happy to hear you were happy with the service and manual. God bless you as well.

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

December 6, 2023
Unprompted review
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Reply from Workshopmanuals

Thanks so much for the feedback! Thanks for your business and we are here for all your automotive manual needs.

Rated 5 out of 5 stars

Highly recommended

Perfect workshop manual with many usefull information about cars. Quick reaction from customer service. They helps me to start virual machine correctly. I am recommending this e-shop for workshop manuals.

February 12, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for the feedback! Thanks for your business and we are here for all your automotive manual needs.

Rated 5 out of 5 stars

Broken link, prompt support.

Download link received after payment was broken, contacted support who provided me with a valid download link in a matter of hours.

February 9, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for the feedback and understanding. We have since added some new top of the line servers to handle more concurrent downloads. Thanks for your business and we are here for all your automotive manual needs.

Rated 4 out of 5 stars

Excellent after-sales communications

Excellent after-sales communications, very helpful. My Opel workshop manual came in for of a virtual machine disk image, and the download file size is HUGE. I would have appreciated this info in advance. All in all, a positive experience.

February 8, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for taking the time to leave us a review. Not all of our workshop manuals are VMs and very large, some are PDF and smaller. The larger ones have a TON of information on the vehicles and covers every aspect that you could need. Thanks for your business and your time,
David

Rated 5 out of 5 stars

Brilliant post-purchase service

The five stars is for the post-purchase service from David at Workshopmanuals.

Having baulked at the cost of a Haynes manual for an Audi A1 – and without any idea of how useful its contents might be – Workshopmanuals' much cheaper and 'full workshop info' downloadable to my PC appealed.

Although the download comes with very good instructions on how to access the manual, what I hadn't bargained on was having to load a VirtualBox and then getting it to work – which is where David's expertise, patience and rapid response to my queries makes him a star!

The manual is fine – once one has got to grips with Audi-speak – and really does look as though everything one could want to know is there, albeit every section (e.g. luggage compartment trim panels) is spread over several pages, but supplemented with good diagrams.

February 3, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your kind review and your business! We are always happy to help and provide the best value to our customers. Im glad to hear your getting the hang of the manual and im sure it will provide all you need for your repairs and maintenance to keep your vehicle running like new.
All the best,
David

Rated 5 out of 5 stars

Great easy to use manual. Grest customer support

Not being particularly computer minded, I had a little difficulty sorting the viewer software, but the help desk team answered quickly and had me up and running in no time. The manuals are really easy to use and you can search by VIN number too. Highly recommend, will of course use again.

February 2, 2024
Unprompted review
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Reply from Workshopmanuals

Thanks so much for your business and your time! Im pleased to hear you find the manuals useful and we are always here to answer any questions you might have and hope to work with you again in the future.
All the best,
David

Rated 5 out of 5 stars

My experience was excellent with this company

My experience was excellent. I found David to be an excellent communicator. As soon as I sent a message over a particular concern he was back to me with the answer in a very timely manner.I got my software up and running remotely by Mike and could not recommend this method of installation highly enough. It was also great fun watching. All in all a great experience and would not hesitate in advising anybody that if you want a manual for your car then go to David and Mike and you can't go wrong.

January 26, 2024
Unprompted review
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Reply from Workshopmanuals

Wow thanks for taking the time to leave this review! It was a pleasure to work with you and im glad Mike got you up and running and your happy with the information in the manual. We are always here to help.
All the best,
David

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