My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
Company replied
Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
The customer service was prompt and provided an easy solution to my inquiry.
October 29, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We're delighted to hear that you received prompt service and that your enquiry was resolved easily.
Many Thanks
Workwell Contractor Solutions
Grate service!
Adam, was very helpful, very polite. And very informative. Put me at ease with any questions I had. Very quick service & overall just a pleasure to speak too.
October 28, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Stephanie,
Thank you for your 5-star review. We’re so pleased to hear Adam provided such helpful, polite, and informative service — it’s great to know he made the process easy and pleasant for you.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi Constantin,
Thank you for your 5-star review. We’re glad to hear you had a positive experience with our team.
Many Thanks
Workwell Contractor Solutions
He attends to me with full details
He attends to me with full details
October 27, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Dave,
Thank you for your 5-star review. We’re pleased to hear you received clear and detailed support during your call.
Many Thanks
Workwell Contractor Solutions
Straightforward and Helpful
October 24, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We’re pleased to hear you found our service straightforward and helpful.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We’re delighted to hear everything was smooth and effortless for you.
Many Thanks
Workwell Contractor Solutions
Great, efficient service
Pleasant, helpful, efficient staff who dealt with my query immediately and without fuss, when I couldn’t find where I’d saved my payslips from a previous job earlier in the year! Very much appreciated! Thank you.
October 23, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Tanya,
Thank you for your 5-star review. We’re glad to hear you had a very good phone call and a positive experience overall.
Many Thanks
Workwell Contractor Solutions.
Was a very good phone call
Nothing bad at all really good phone call
October 23, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Luke,
Thank you for your 5-star review. We’re glad to hear you had a very good phone call and a positive experience overall.
Many Thanks
Workwell Contractor Solutions
Great customer service by Adam
October 17, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Atif,
Thank you for your 5-star review. We’re pleased to hear you received great customer service from Adam.
Many Thanks
Workwell Contractor Solutions.
Adam is the best employee I have spoke to over the phone he is very understanding
There was no communication issues whatsoever it was a very quick and understandable process also Adam shared with me information I needed to know even after I hadn’t understood nearly 5 times he was happy to repeat again and again for me hence why I want to give him a 5 start review
October 17, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Leo,
Thank you for your 5-star review. We’re delighted to hear that Adam was patient, understanding, and thorough in helping you.
We’ll be sure to pass on your kind words to him.
Many Thanks
Workwell Contractor Solutions.
Liam is fantastic!!
Liam is fantastic!!! Very intelligent and helpful person when it comes to umbrella weekly pay and other questions you may have regarding bank holiday, holiday status ect. Very supportive. Overeall Workwell Contractors has very well established people working in professional field. Very happy with the service. Makes me feel valued as a freelancer.
October 17, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We’re thrilled to hear that Liam was so helpful and supportive, and that you feel valued as a freelancer. We’ll be sure to pass on your kind words to him.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Patty,
Thank you for your 5-star review. We’re pleased to hear you found the service pleasant and helpful.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi Gareth,
Thank you for your 5-star review. We’re glad to hear you found the service helpful.
Many Thanks
Workwell Contractor Solutions.
Recommend Workwell
Adam was very helpful with my query today. Workwell in general have always provided great service. I have worked with them for nearly 5 years and all my experience has been positive.
October 15, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We’re so pleased to hear you’ve consistently had a great experience with us over the years and that Adam was able to help with your query today.
Many Thanks
Workwell Contractor Solutions
Very professional and polite
October 14, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Wayne,
Thank you for your 5-star review. We're delighted to hear you found our service professional and polite.
Many Thanks
Workwell Contractor Solutions.
Really helpful & informative
October 1, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi David,
Thank you for your 5-star review. We’re so pleased to hear you found our team helpful and informative. It’s great to know we could support you in the right way.
Many Thanks,
Workwell Contractor Solutions
I have had a very wonderful experience…
I have had a very wonderful experience with work well. The staff I spoke with in person of Molly was very amazing, she was patient and empathetic, as she took her time to help me complete my registration as I entered all my details. I will sure recommend her any time.
September 25, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ify,
Thank you for your 5-star review. We’re so pleased to hear you had a wonderful experience with us and that Molly was able to provide such patient and empathetic support during your registration.
Many Thanks,
Workwell Contractor Solutions
Clear communication about all processes…
Clear communication about all processes involved and how much I was going to be earn post tax
September 22, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Samuel,
Thank you for your 4-star review. We’re pleased to hear you found our communication clear and the explanation around post-tax earnings helpful. We’d love to know what we could do to make your experience a 5-star one next time.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review. We’re delighted to hear that you found the process quick and easy to understand.
Many Thanks
Workwell Contractor Solutions
The representative/ caller Adam kept…
The representative/ caller Adam kept things very simple yet professional during the conversation, displayed a high level of professionalism even whilst I had terrible signal during the call. Could not fault him one bit
September 22, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Drew,
Thank you for your 5-star review. We’re so pleased to hear that Adam kept everything simple, professional, and easy to follow despite the poor signal. We’ll be sure to share your kind words with him.
Many Thanks
Workwell Contractor Solutions.
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