My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
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Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had some queries over my registration…
I had some queries over my registration and Dylan provided me with the perfect solutions to get me paid he was great
July 16, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Steven,
Thank you so much for the 5-star review! We're really pleased to hear Dylan was able to assist with your registration and help get everything sorted smoothly. We’ll be sure to pass on your kind words!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Adrian,
Thank you so much for the 5-star review! We really appreciate your kind words!
Many Thanks
Workwell Contractor Solutions
Adam explained really well and helped…
Adam explained really well and helped alot
July 16, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Mario,
Thank you so much for your 5-star review! We’re really pleased to hear that Adam explained everything clearly and was able to help you — that’s great to hear.
Many Thanks
Workwell Contractor Solutions
Excellent service ever time I get in…
Excellent service ever time I get in contact with them
July 15, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Stephen,
Thanks so much for your kind words! We're really pleased to hear you've had an excellent experience every time – that's exactly what we aim for.
We appreciate you taking the time to leave a review!
Many Thanks
Workwell Contractor Solutions
Speaking with Adam he really explained…
Speaking with Adam he really explained very well what I will be getting and how I will get it through CIS or umbrella company. The link was sent through just after my call and I managed to get my UTR and apply through CIS on HMRC website.
The reason I gave a 4 star is that I can't access the website sent to me on a text for me to download and I am still unable to access it. Thanks
July 14, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your lovely review! We're really glad to hear Adam was able to clearly explain everything!
We're sorry to hear you're having trouble accessing the link sent by text. If you’re still unable to access it, please don’t hesitate to give us a quick call or drop us an email, and we’ll be happy to help get it sorted.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Patrick,
Thank you for taking the time to leave us a review — we really appreciate it!
Many Thanks
Workwell Contractor Solutions
Thanks Adam
Thanks Adam! Clear and helpful information and registry process took no time at all. Thanks again, Adam.
July 11, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Lee,
Thank you so much for your kind feedback! We're really pleased to hear Adam was clear and helpful, and that the registration process was quick and easy for you.
Many Thanks
Workwell Contractor Solutions
Adam was fantastic - really helpful and friendly, and explained everything perfectly for me
Adam was fantastic, fully explained the process and made it very easy to get set up! Highly recommended to my friends to use Workwell
July 11, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Daniel,
Thanks so much for the amazing feedback and for the 5-star review! We're delighted to hear Adam made everything clear and easy for you. It's fantastic to know you'd recommend us to your friends — that really means a lot.
Many Thanks
Workwell Contractor Solutions
Grace is Ace
Grace had a lovely conversational manner and provided a first call resolution and put my mind at ease. Would be happy for her to deal with my future queries 😊
July 10, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Zak,
Thank you so much for the 5-star review! We're so pleased to hear that Grace was able to help and put your mind at ease. It’s great to know you’d be happy for her to support you again in the future 😊
Many Thanks
Workwell Contractor Solutions
Call back when you say you will
Call back when you say you will, the RTW app is poor because you can only send two documents what when you need to send more?
July 8, 2025
Reply from Workwell Contractor Solutions
Hi,
We’re sorry to hear about the difficulties you’ve been experiencing.
One of our customer service advisors will be reaching out to you this morning to discuss the issue and help find a solution as quickly as possible. Thank you for your patience and for bringing this to our attention.
Many Thanks
Workwell Contractor Solutions
Annoying process
The whole process to register is too detailed, annoying and designed by a lunatic. The questions are odd- why as a construction worker should I explain to some accountant/office worker how to do my job, when even the questions about it are not properly worded?
The fees are a different topic. Charging for basically nothing but to be fair every payroll company is doing it.
July 7, 2025
Reply from Workwell Contractor Solutions
Hello,
We’re sorry to hear that you feel this way. At Workwell, we are committed to providing a transparent and supportive service to all our workers.
If you’ve had a negative experience or have concerns about our processes, we’d appreciate the opportunity to understand more and address them directly. One of our advisers will try to call you this morning to discuss.
Many Thanks
Workwell Contractor Solutions
Too much money and I had 7 emails to…
Too much money and I had 7 emails to register absolutely appalling
July 3, 2025
Reply from Workwell Contractor Solutions
Hi Clive,
We’re sorry to hear that your registration experience was frustrating and that you feel the costs were too high. We aim to make the process as smooth as possible and appreciate your feedback.
One of our advisers will try to call you soon to discuss any outstanding issues or questions you may have and see how we can help.
Many Thanks
Workwell Contractor Solutions
GREAT SERVICE WHICH IS I HAVE RECIEVE . Lloyd McCook
Great service I have received which saves a lot of time .
July 3, 2025
Reply from Workwell Contractor Solutions
Hi Lloyd,
Thank you very much for your 5-star review! We’re delighted to hear our service has saved you time — that’s exactly what we aim for.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Iain
Thank you so much for the 5-star review!
We’re glad you found the process quick, informative, and easy. Let us know if there’s anything else we can help with!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Connor
Thank you so much for your 4-star review!
We’re glad you had a good experience. If there’s anything we can do to make your service 5 stars, we’d love your feedback. Feel free to share any suggestions or details, we’re always looking to improve!
Many Thanks
Workwell Contractor Solutions
Very efficient …
Very quick and consise with everything made it very simple
June 30, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Dante
Thank you so much for your 5-star review!
We’re thrilled to hear you found our service quick, concise and simple. If there’s anything else we can help with, just let us know!
Many Thanks
Workwell Contractor Solutions
Advisor Adam was very helpful and…
Advisor Adam was very helpful and thorough in answering my queries.
June 26, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Sheila
Thank you so much for your 5-star review!
We’re delighted to hear that Adam was helpful and thorough in answering your questions. We’ll be sure to pass on your kind words to him. If there’s anything else we can assist you with, please don’t hesitate to let us know!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Diarmuid
Thank you so much for your review!
We're glad to hear you found our team friendly, knowledgeable, and efficient. If you ever need anything else please don’t hesitate to reach out, we’re here to help!
Many Thanks
Workwell Contractor Solutions
Yes my experience was a great one
Yes my experience was a great one; even as I never expected any interview today but this seemed to be one of the best interviews I have had so far because the communication was very clear and I was given great time to respond to question and as well ask any question.
June 19, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Calysta
Thank you so much for the 5-star review!
We’ll be sure to share your kind words with the team. Let us know if we can help with anything else!
Many Thanks
Workwell Contractor Solutions
Very professional and helpful service
Carolann did a prompt and thorough job with my important paperwork
June 19, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Paul
Thank you for the fantastic 5-star review!
We’ll be sure to pass on your kind words to Carolann. She’ll be so pleased to hear them. If you ever need anything else, don’t hesitate to get in touch!
Many Thanks
Workwell Contractor Solutions
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