The customer service at world of water is fantastic. I inadvertently broke 2 pieces when installing my fish tank. I spoke to Antony at world of water and within a couple of days he had organised repla... See more
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Review summary
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Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more
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Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more
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Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more
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Company details
Written by the company
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Contact info
Hastings Raod, TN17 4PL, Cranbook, United Kingdom
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
4.6
Excellent
1K reviews
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Replied to 50% of negative reviews
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Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Everything was fantastic from start to…
Everything was fantastic from start to finish can’t fault them that’s why I always use them
January 27, 2026
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your kind words and loyalty. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Love the aquarium
Love the aquarium. Service very good! Only slight problem was missing brackets for the light.
November 28, 2025
A recently purchased pond pump didn’t…
A recently purchased pond pump didn’t work and had to be returned.
December 8, 2025
The advert said it had a external…
The advert said it had a external filter ended up with internal filter. Cabinet has length of wood missing top front. Delivery was good. Very helpful driver.
November 27, 2025
Focus 32ltr tank
Helpful staff. One problem you dont stock the filters for the tank I bought
November 25, 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Aquarium purchase and delivery
Excellent communication and delivery driver was fantastic. Nothing was to much trouble for him. Would use again, that's for sure.
October 22, 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and your kind words about the delivery service. Have a good day.
Great healthy plants with no duck weed!
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indeed in-person nurseries too).
The plants have been in my pond a couple of weeks now and are looking really well, putting up new leaves and flowers. Very pleased. Communication was also good.
September 23, 2025
Reply from World of Water Aquatic Centres
Thank you so much for leaving us a 5 star review. We know how frustrating that can be, so we take extra care to make sure our plants are clean and healthy. It's wonderful to hear they're already thriving in your pond with new growth and flowers. Happy pond keeping.
There was a fault with the product
There was a fault with the product. The company quickly supplied me with a return label, had the product collected, and promptly issued a complete refund. Excellent work.
September 25, 2025
Reply from World of Water Aquatic Centres
Thank you for your review. We're sorry the product wasn't quite right, but we're really glad we could resolve it quickly for you. We always aim to make the return process as smooth as possible, and it's great to hear you were happy with the service. We appreciate your understanding and hope to serve you again in the future.
world of water closed…
Since our local world of water closed last year I have been ordering pond food for my koi on line.
All works extremely well, easy site to order from and delivery always prompt.
Only thing I miss is the outing when visiting the local branch.
September 24, 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We're so pleased to hear that ordering online has been smooth and reliable for you — we do our best to make the process as easy as possible and get your orders out promptly. We're glad we can still support your koi through our online store.
Prompt service
September 23, 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review
Definitely recommend World of Water Aquatics.
Arrived on time. Exactly the aquarium I was looking for.
Very good communication from World of Water aquatics.
Definitely recommend.
September 23, 2025
Reply from World of Water Aquatic Centres
Thank you for your great review. We're so pleased to hear your aquarium arrived on time and was exactly what you were looking for. It's also lovely to know our communication met your expectations. We really appreciate the recommendation and hope you enjoy your new setup.
great allround
September 23, 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review
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