We had an issue with one of our card machines which started to print out receipts with full customer details on rather than truncated lines with the last 4 digits showing. We immediately got onto the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I always hate having to contact sales teams, as they usually baffle you with jargon. However, Ben was an absolute delight, incredibly helpful and made it all very easy to understand. He had a very na... See more
Company replied
I had a fantastic experience joining world pay thanks to Emyr Phillips. the introduction meeting went vey well, he was really friendly and knowledgeable, and managed to save me almost £100 per mont... See more
Company replied
Highly recommended. We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took con... See more
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Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.1
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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**Extremely Disappointing Experience…
**Extremely Disappointing Experience with Worldpay**
I’m extremely frustrated with my experience with Worldpay. Their payment terminal was delivered to me, and after using it for only **one week**, my account was terminated and my funds were placed on hold for **120 days**.
This has had a huge impact on my business. Because Worldpay is holding my money, I’ve been unable to complete or process my current sales properly, and customers have had their orders cancelled. Even more frustrating, I was told that the funds cannot be refunded to my customers while they are being held.
I understand that payment companies have security and compliance procedures, but terminating an account after just one week and holding business funds for 120 days without providing a practical solution has put me in a very difficult financial position.
As a business owner, I rely on payment providers to process transactions and make funds available when expected. This experience has caused significant stress, lost sales, and damage to my business.
**I would strongly recommend that other business owners carefully consider these risks before choosing Worldpay.** I hope Worldpay reviews how situations like this are handled because customers should not be left in such a difficult position with their money frozen for months.
September 15, 2026
Unprompted review
Reply from Worldpay
Hello Mavani,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
Highly recommended
Highly recommended.
We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took control of the switch over leaving us to focus on running our business with a seamless transfer. Online training went smoothly allowing our staff to ask questions and the prompt ongoing support has been amazing. A fantastic service guys, thank you.
September 1, 2026
Unprompted review
Reply from Worldpay
Hello Catherine,
Thank you for your fantastic review and for choosing Worldpay.
We're delighted to hear that Laurie and Jamie provided such a positive experience from the very beginning. Making the transition to a new payment provider as smooth and hassle-free as possible is incredibly important to us, so it's wonderful to know that the switch was seamless and allowed you to stay focused on running your business.
It's also great to hear that the online training was helpful for your team and that the ongoing support has continued to meet your expectations. We'll be sure to share your kind feedback with Laurie and Jamie, who will be thrilled to know their efforts made such a difference.
Thank you again for your recommendation. We look forward to continuing to support your business and helping you succeed in the years ahead.
Kind regards
Stephanie
Quick, Clear and Easy Process and Setup
I had the pleasure of working with Chris Giglio from WorldPay, who guided me through the entire setup process and ensured I had everything I needed to get started. From our very first meeting, Chris provided clear explanations of what to expect, how the system works, and the best approach moving forward.
The level of support was excellent throughout, and in less than a week from our initial meeting, my account was fully set up and ready to take payments. The whole process was straightforward, efficient, and completely stress-free.
I couldn't recommend Chris and the WorldPay team more highly. Their professionalism, communication, and ongoing support have been outstanding and I look forward to continuing to work with them as our business grows.
Thank you, Chris!
July 27, 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to share such a wonderful review. We're delighted to hear that your experience with Chris was so positive and that he was able to guide you through the setup process with clear communication, expert support, and professionalism every step of the way.
It's fantastic to know that your account was fully set up and ready to take payments in less than a week, and that the process felt straightforward, efficient, and stress-free. At Worldpay, we strive to make onboarding as seamless as possible, so it's great to hear that Chris delivered exactly that experience.
We'll be sure to pass on your kind words and recognition to Chris. Thank you for your recommendation and for choosing Worldpay. We look forward to supporting you as your business continues to grow.
Kind regards
Stephanie
DO NOT USE
DO NOT USE!
Avoid at all costs
I was contacted by a company easi pay regarding my world pay card machine they told me I would receive my first 6 months free to which they have landed me with a bill of over £180 for the months I was meant to get free they told me I would receive money to pay it I’ve had nothing! They are now turning to debt collection! And I’m now losing out on money as someone who is only young and starting out their business it is a lot of money! There has been zero communication between them and me! I told them I don’t want the card machine anymore I was told I would be getting an email about where to return the card machine again nothing and then someone randomly turns up at my home address for it after no communication! Definitely don’t recommend them they are a massive scam!!!!!
September 15, 2026
Unprompted review
Reply from Worldpay
Hello Tia,
We’re really sorry to hear you're unhappy with your account.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. Please call our Helpdesk on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
Chris Hughes was excellent
Chris Hughes was excellent from start to finish. He made the whole process of switching my terminal incredibly easy and completely stress-free. His professionalism, support, and attention to detail were fantastic throughout. Our business payments are running as smooth as ever. I would definitely recommend Chris to anyone looking for a smooth and hassle-free experience.
July 10, 2026
Unprompted review
Reply from Worldpay
Hello Josh,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Chris provided an excellent experience from start to finish and made the process of switching your terminal easy and stress-free.
It's great to know that his professionalism, support, and attention to detail made such a positive impact, and that your business payments are running smoothly as a result. We’ll be sure to pass your kind feedback on to Chris, who will be thrilled to hear it.
Thank you for your recommendation and for choosing us. We truly appreciate your support and look forward to continuing to help your business in the future.
Kind regards
Stephanie
I am not happy to give even 1 star it's…
I am not happy to give even 1 star it's the worst app I have ever used in my own life, you cannot reset the passowrd, you cannot login with the oassword, there is no point using worldpay
September 14, 2026
Unprompted review
Reply from Worldpay
Hi Shashi,
We’re really sorry to hear you're unhappy with our system.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. Please call our Helpdesk on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
Very good customer service from Marcus…
Very good customer service from Marcus Whitfeld, we were in need of quick resolution to our problem and Marcus spend a lot of time & effort to resolve the problem. Without his help it would have taken considerable time and loss of sales at Avon organic Foods Ltd
September 5, 2026
Unprompted review
Reply from Worldpay
Hi Atif,
Thank you for your wonderful feedback.
We're delighted to hear that Marcus was able to provide the support you needed and work quickly to resolve the issue. We understand how important it is to minimise disruption to your business, and we're pleased that his efforts helped avoid further delays and potential loss of sales.
We're grateful for your business, and your review, thank you!
Kind regards,
Ashleigh
Excellent professional service
I’ve been working with Kelly Swinbank for almost a year now and have found her to be extremely professional in her work, quick to respond to not only my enquiries, but also my clients. She has helped my merchants get their payment gateway up and running in double quick time, and I would not hesitate to recommend Kelly and the Worldpay team for payment gateway solutions.
September 9, 2026
Unprompted review
Reply from Worldpay
Hi Mark,
Thank you for taking the time to share your experience.
We're delighted to hear about the exceptional support Kelly has provided over the past year. Her professionalism, responsiveness, and commitment to helping merchants get up and running quickly are qualities we greatly value.
Thank you for choosing Worldpay.
Kind regards,
Ashleigh
Great support from Chad
I had a complicated issue or two and Chad was patient while I explained them and very efficient in solving everything. Much better than previous experiences on webchat
September 9, 2026
Unprompted review
Reply from Worldpay
Hi Audrey,
Thank you for taking the time to leave a review.
We're delighted to hear that Chad was able to help resolve your issues and provide the support you needed. We understand that some matters can be complex, so it's great to know that he was patient, attentive, and efficient in finding a solution for you.
We're also pleased that this experience was an improvement on your previous interactions through webchat.
Thank you for choosing Worldpay, and please don't hesitate to reach out if we can assist you again in the future.
Kind regards,
Ashleigh
do not get it !
I am writing this review out of genuine frustration with both the product and the customer service.
I originally took two card machines on the understanding that they were free and that I would only be charged around 0.05p per transaction. That has not been the case. I now have an unexplained balance of £36 and have been given no clear reason why.
When I called to ask for an explanation, the representative could not tell me what the charge was for. He said a “background group” would call me back instead. He would not give me a direct number for them and could not tell me when they would call — only that it would be at some random time. When I asked why he could not explain it himself, he simply said they deal with it. The call, made at 15:55, ended with him putting the phone down in a rude manner.
This lack of transparency and communication is unacceptable. I will be cancelling the contract. They can collect their machines.
Poor communication, unexplained charges, and an inability to give a straightforward answer do not inspire confidence.
September 9, 2026
Unprompted review
Reply from Worldpay
Hi James,
Thank you for your review and I'm sorry to hear of your experience.
I've passed this to our Support Team who will be in touch with you shortly.
Once again please accept my apologies for any inconvenience caused.
Kind regards,
Ashleigh
Thank you Katy for your support
Thank you Katy for your support , very helpful and very quick response to my query, hope all the calls centre have people like you!
Thank you again!
September 9, 2026
Unprompted review
Reply from Worldpay
Hi Florin,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Katy was able to assist you and provide a helpful and prompt response to your query.
Your kind words mean a great deal, and we'll be sure to pass your feedback on to Katy. Recognition like this is always appreciated by our team.
Thank you again for choosing Worldpay. We look forward to continuing to support your business.
Kind regards,
Ashleigh
Excellent service from Worldpay from…
Excellent service from Worldpay from the initial contact right through to the onboarding process.
We were looking for a Pay by Link provider for a new service we’re offering within our business, and Worldpay have provided us with a great platform backed up by excellent customer service.
Gary McGuigan in particular has been fantastic. He made the whole process really straightforward, talked us through everything, and even came to our head office to complete the handover.
We would absolutely recommend Gary and Worldpay. Great service from start to finish — 10/10!
September 7, 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to share your experience and for your fantastic feedback.
We're delighted to hear that you found the service excellent from your initial enquiry through to onboarding, and that our Pay by Link solution has been a great fit for your business.
It's especially wonderful to hear your comments about Gary. Providing clear guidance, a smooth onboarding experience, and dedicated support is exactly what we strive for, and we're pleased that Gary made such a positive impact.
Thank you for choosing Worldpay and for recommending both Gary and our services. We look forward to supporting your business as it continues to grow.
Kind regards,
Ashleigh
Scammers
We signed up to a credit card processing company over 12 years ago. We never used it, forgot it existed. Then Worldpay bought them out. They debited my account over $600 for a charge that they would only describe as " a charge to help us move everything over". What? So, I disputed with our bank, and won.
The are a scam company, who does not mind stealing from hard working small businesses.
September 2, 2026
Unprompted review
Reply from Worldpay
Hi Elizabeth,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the charge and the confusion surrounding it.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
Tony Malpeli Bonner was a brilliant…
Tony Malpeli Bonner was a brilliant help getting us all set up on the new system. He was very helpful throughout the process and made everything straightforward. Really appreciate all his support
September 8, 2026
Unprompted review
Reply from Worldpay
Hi Mo,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Tony Malpeli Bonner made the transition to the new system straightforward and provided such helpful support throughout the process.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
I had many issues with a third party…
I had many issues with a third party company easi pay and was charged more than I was told and wasn’t told about the 18 month contract I spoke to mulitple different reps and mangers which were very un professional however I spoke to rep Gavin today that was very helpful and has had everything taken care of he was very polite and understanding and walked me through the steps of cancellation he was very professional and pleasant to speak to I really do think easi pay let down the company massively
September 8, 2026
Unprompted review
Reply from Worldpay
Hi Logan,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered and the concerns you've raised regarding the information and service you received. We understand how frustrating this must have been.
That said, we're delighted to hear that Gavin was able to provide the support you needed. We'll be sure to pass on your kind words and recognition for his professionalism, understanding, and assistance in guiding you through the cancellation process.
We value your feedback, as it helps us identify areas where improvements can be made. Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Kind regards,
Ashleigh
Great customer service
Great customer service, especially from Kelly Swinbank. We have used WorldPay for a year now
September 8, 2026
Unprompted review
Reply from Worldpay
Hi Katherine,
Thank you for your kind review and for choosing Worldpay over the past year.
We're delighted to hear that you've received great customer service, especially from Kelly. We'll be
We appreciate your continued trust in us and look forward to supporting your business for many more years to come.
Kind regards,
Ashleigh
Great experience
Great experience, Matthew Stanton was a brilliant help getting us all set up on new system with a smooth transition from previous supplier.
August 10, 2026
Unprompted review
Reply from Worldpay
Hi Ellerker,
Thank you for your wonderful feedback.
We're delighted to hear that Matthew provided such great support during your transition to our system. Moving from a previous supplier can be a significant change, so it's fantastic to know the process was smooth and that Matthew helped make the setup experience a positive one.
Thank you for choosing Worldpay, and we look forward to supporting your business going forward.
Kind regards,
Ashleigh
Only a few minutes wait to be connected…
Only a few minutes wait to be connected and Jack H sorted out my query promptly. Very sattisfied with service
September 8, 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for your review.
We're delighted to hear that you were connected quickly and that Jack H was able to resolve your query promptly.
Thank you for choosing Worldpay and sharing your feedback with others.
Kind regards,
Ashleigh
Have started working with Joseph Rouse…
Have started working with Joseph Rouse on a larger payments project & couldn't be happier
September 7, 2026
Unprompted review
Reply from Worldpay
Hi Joshua,
Thank you for your fantastic feedback.
We're delighted to hear that you're happy with the support you've received and that your larger payments project is progressing well.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
First Class Service Levels
We had a few teething problems initially which is expected when a change is put in place.
However, Gary went above and beyond to sort these small issues quickly and make sure everything was fit for purpose and working the way we needed it to.
September 4, 2026
Unprompted review
Reply from Worldpay
Hi Mark,
Thank you for taking the time to share your feedback.
We appreciate that there can sometimes be a few challenges when implementing changes, and we're delighted to hear that Gary was able to resolve everything quickly and effectively.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
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