WorldSoccerShop Reviews 1,333

So I should have read these reviews prior to placing an order with this company. I paid $190 for 2 jerseys and I never received my order # 0430179217. WSS supposedly shipped my order by FedEx and they had a delivery photo of SOMEONE ELSES FRONT PORCH. I contested and emailed them and never heard anything so I filed a claim via PayPal, method I chose to pay which was mistake # 2. Finally get a response from WSS and all they can do is give me a gift card valued @ my order, $190. I really wanted a refund but no worries at least it’s something. So I call PayPal and tell them to cancel the claim they say ok BUT DIDN’T DO IT. So WSS removes the $$ from gift card saying I have to deal with PayPal now. Guess what PayPal does SIDES IN WSS FAVOR cause of the tracking photo even though I say it’s not my porch! I call FedEx and they say the way the shipment was setup by WSS only they can file a lost package claim receiver aka me can’t file squat. So I’m calling PayPal begging them to help me out and do something since I’m out $190 and no items and they recommended that I dispute with my bank so it can be further investigated. So that’s where I’m at now. Over a month of back and forth and no idea if I’ll ever get my money back for stuff I never received. WSS is for sure a GIANT SCAM with terrible customer service but I’m so shocked with PayPal, they must be in cahoots. Terrible companies all around. Don’t make the mistake I did, please avoid them both!

Order some jerseys from march 2024 until now didn’t receive the order. Emailed customer service like 5 times 0 response. Very bad experience. Order# 0429492903 placed on 05/06/24

This is a joke of a company!!! Customer service just sends you in circles repeatedly and you are stuck with your purchase reguardless of wether or not you want to return it. Bought this shirt under the impression it was as advertised, it is NOT! It is a much lighter green then shown in the pictures and the worse part is it's a SLIM FIT which was not made clear at any point. This won't even fit my son who is 14, 110 lbs and 5'9. This is a joke. Dont buy this unless you are anorexic, and even then it will be much 2 small. To top it all off, they removed my review from their website so people wouldn't know how bad they are.

have not received order. Company does not return calls or reply back to emails. Will dispute charges. invoice number 0001687. invoice for order 13343 order placed July 2, 2024

Order placed for Spain Away Authentic Shirt (order number 0430286588) and promised that the item will be posted out within the day committed which is yesterday. Deadline missed and email to customer service and keep mentioned will send out with 2 business day. Very disappointed with WSS which I still give it a shot and maybe I am wronged…

Great discounts and all items came on time with the tracking number given timely. Great service

Terrible customer service. Waited 3 months for my son’s jersey to get shipped out, when it arrived the number on the back was an adult size number not a kids number, it basically covered the whole back of the jersey. World soccer shop didn’t acknowledge this and said that it’s how it is despite me showing them examples of what it should of looked like, then they said I purchased the item more than 60 days and they cant do anything. Absolute joke! Of course it was purchased more than 60 days ago it took them over 90 days to ship it. Useless customer service. Don’t shop here!!!

Ordered a $200+ Mystery cleat box. Received a Puma King Platinum 21. A 3 year old cleat that retailed for $199.99 and valued around $100 right now.

Called in to customer service today and told them that the $199.99 cleat I received should have been in the $150-200 cleat box instead of $200+.

Manager came on, i explained to him everything, and he told me nope this is correct. I told the manager that as a consumer, we would feel ripped off getting a 3 year old cleat that is selling for $100 right now. but Manager insists that $199.99 = $200+ so consumer would not feel ripped off. We argued about how I believe 199.99 is literally not $200+ and it is considered false advertisement but he said he only cares about his belief which is that 199.99 = 200. and will offer me a 1 cent refund.

The very first customer service agent I contacted via email offered a $15 gift card but the manager today said "I will not give you anything".

I only asked for a better gift card value to match the amount I overpaid so I can use it to buy something else in the future as a repeat customer.

This manager is unprofessional, arrogant, and most importantly unempathetic. I believe he needs to be retrained on customer service because he obviously does not care about the lifetime value of a customer.

I told him I will be posting this experience on social media and he said go ahead and that the call is recorded. I'm not sure how that's relevant but you guys can definitely use it for training purposes.

He can stand his ground on his beliefs which is fine but this is definitely not the way to speak to a customer.

Update for David :
Order #: 0429699250
The supervisor of customer service and care called me and provided a $15 refund. I've also provided her the date and time of my interaction with the manager. I'm not sure if you guys will contact him and listen to the call recording but I think we can consider this matter resolved. thank you for your help

i ordered a pair of women’s size 5.5 Nike Zoom Mercurial Superfly 9 Pro FG cleats for my daughter. world soccer sent me size 4 cleats. i have pictures of the tag with the size clearly showing size 4, and a picture beside a real size 5.5 nike cleat(my daughters current cleats) and they WONT take them back because of a no return policy for international shipping. THEY SHIPPED ME THE WRONG CLEATS! i will never order again from this place, nor will i stop telling everyone to not shop here until i get my order refunded. this is ridiculous.

Order was placed on hold because an item was out of stock, despite being listed as in stock at the time of purchase. I was never contacted about the delay. Later another delay for a different issue that I remedied immediately. Again, no response whatsoever.

I think this place is a shack out in the middle of nowhere which must have 2-3 people working there. That's the only excuse for such TERRIBLE CUSTOMER SERVICE!

Do yourself a favor and stay away from this place.

I bought some cleats on May 23rd order no. 0429632142, paid international shipping with fedex and they haven't even sent anything. I called both customers service numbers and the office is closed even during business hours, sent an email and they did reply saying they were going to check the order but nothing yet.

Been a soccer fan all my life. Ordered my first kit here and down to the detail and fast shipping time was great. Ever since my other soccer store closed down, I needed a new place for authentic kits and very happy that this place exist. Will be buying more!!!

Hard to get refunds.

order number below
#891675-3658835-4366681#

why is every kit in the shop expensive and is there a way to make it like 20 dollars like other shops

I've only had positive experiences with them and will strongly recommend them always.

I had an excellent experience with this company. I just recently bought a Jersey and I asked them what to expect upon delivery time. That communicated with me in real-time. And I got the package sooner than expected. Perfect experience.

Beware!!! Sizes run really small!!!

Ordered 2XL but fits like a Large

Customer service Representative best I have met. Paulen

I ordered a Chivas jersey and a Raul Jimenez replica Mexico jersey a little over a month ago. They came in faster than expected (I live in Canada) they both fit me pretty good (size L) just I was mad because the number Raul jersey in the front was already peeling off. I think that it should have been pressed better for sure and I sort of lost my excitement from my order when I first got it.David F I purchased this using guest checkout and I threw out the packaging that Mya have had my order number on it but I can say it was ordered are from the start to middle November and I ordered the Raul Jimenez and chivas third jersey both size large I still have the tags on themif you need proof. 2nd Edit: I can’t find the email, I may have deleted it but I can tell ut adress if we can make this private so evryone on this doesn’t see my adress