Worldwide Travel Insurance Reviews 4,892

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 736 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and supportive staff. Many people highlight the exceptional customer service, noting quick response times and efficient handling of queries, making interactions pleasant and straightforward. Reviewers also appreciate the ease and speed with which claims are processed, often receiving payments promptly. However, some customers mentioned issues with claims being rejected without clear justification, receiving vague replies, or experiencing difficulties with the complaints process. A few other people also felt that there were issues with information provided prior to purchase and noted instances of staff being unhelpful or calls being disconnected.

What people talk about most

Service

Consumers find service to be positive, with many describing it as impeccable, excellent, and reliable.... See more

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the very responsive and... See more

Claim

Customers had ambiguous experiences with claim processes, with many reporting efficient and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a frequent car hirer and this company saves me a lot per year. Their service is impeccable and always very fair. They never try to find something to avoid paying you the correct amount of the... See more

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more

Rated 5 out of 5 stars

This company always gives me plenty of notice with regards to renewal dates. Is not pushy about renewing straight away, as long as it is fine prior to the first rental. They are very efficient and if... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

48 hrs, from claim to paid!

I’ve used this company for a number of years and fortunately haven’t had to claim until this year. I have saved thousands of pounds in rental excess insurance that’s typically charged by the rental car companies. Buy insurance from an insurance company and rent a car from a rental car company!

Admittedly it took a while to work through the correct selections on the claim form for the sub insurer but once submitted, the claim amount (less excess) was in my bank account within 48 hours. No questions asked.

I highly recommend this product.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support, amazing price

I have been using WWI rental car multi insurance since 2017 and have renewed it almost every year whenever I needed a rental car. Throughout all these years, I have been extremely satisfied with the responsiveness and care provided by customer support.

Today, as my claim has been processed, I would especially like to thank Syazwan for his professionalism and his ability to find a solution for my case.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and efficient service

Friendly, helpful and efficient assistance from Sandra to make some changes to my Care Hire Excess policy.
I have used Worldwide Travel Insurance for several years for this coverage - its always a very easy process and much more cost effective than using the hire company or even third party booking platforms coverage.

May 27, 2026
Rated 5 out of 5 stars

Sayazwan our agent was amazing and…

Sayazwan our agent was amazing and sorted the claim very easily they even went above and beyond to get extra documents from the car rental company that we were not sent in order to make sure the claim was sorted, easy to submit the claim and even easier to deal with the agents once submitted, was a pleasure and very grateful of Syazwans hard work!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was painless

The whole process was painless . We have being using this service for the last 3 years and it takes all the hassle out of car hire, signing up for this insurance cover
and that!
Thanks

May 26, 2026
Rated 5 out of 5 stars

Good staff

Good staff, friendly contact. The website had a glitch not allowing payment but that was resolved by e-mail within 24 hours. Great.

May 26, 2026
Rated 4 out of 5 stars

Helpful and polite

I phoned and held on for 12 minutes before giving up. However, when I phoned again the following day the phone was picked up almost straight away by a helpful and polite lady

May 26, 2026
Rated 5 out of 5 stars

This company always gives me plenty of…

This company always gives me plenty of notice with regards to renewal dates. Is not pushy about renewing straight away, as long as it is fine prior to the first rental. They are very efficient and if I ever have to phone them they are very supportive.

May 26, 2026
Rated 5 out of 5 stars

I had a damage event on rental car in…

I had a damage event on rental car in Italy, but fortunately i was insured through Worldwide Travel Insurance. The whole claim process was straightforward and very speedy. I will be using the worldwide Travel Insurance, as I have been very happy with their services.

May 21, 2026
Unprompted review

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