Worten Portugal Reviews 

My kitchen Robot had problems and I needed to send it to Services Guaranty Worten. The first time, the call center and the store helped me a lot to archieve my second invoice after my machine went to Services Guaranty and I think is good to share my good experience. The service was fast and my robot arrived almost new, some pieces are absolutely new and more resolved than I expected.
My experience was very good.
( I did the extended guarantee when I bought my product, in my opinion, worth.

I've bought an iPad Pro 11 inches at Worten CC Vasco da Gama. I have informed the Worten Sales Rep that the purchase was for my company, however, I was never informed that the price of the article that he proposed from the Marketplace had 0% VAT included. I've only realized that when I've received the Hong Kong invoice that the Marketplace vendor sent me.

Instead, when I purchased the iPad, I was informed that it was a discounted price of 899 €, instead of the 1019 € base price. This is relevant because 899 € + 0% VAT is significantly higher than the 828 € + 23% VAT (for the item at base price), when you can deduct the VAT.

I've contacted the Marketplace vendor to return the iPad, as the price conditions were not communicated properly - they told me that I had to pay for the return expenses and the situation was my fault because they sell only to individuals and not to companies (which was never mentioned by Worten, when I've purchased the item there). They have also informed me that the Hong Kong invoice that they sent me was not final and they sent me another one from Hungary to replace it. (without entering in details the entire experience interacting with the vendor was very bad).

The all thing looks like a scam (with invoices from Hong Kong replaced by invoice from Hungary). It is also strange that Worten Marketplace vendors can sell items to individuals at 0% VAT when regular Portuguese companies cannot (which looks like unfair competition).

Finally, I have complained the situation to Worten and they've told me I would be contacted by Worten's Marketplace in 2-3 days. This was 10 days ago and I didn't receive any contact from them.

(there were no problems with the item or with the delivery timelines)

One delivery which never arrived - second delivery arrived late - after waiting 6 1/2 hours the delivery driver arrived - I get the impression the drivers are given too many machines to deliver in a day making it virtually impossible for them to do so on time. The drivers were lovely when they did arrive and the service in the shop in Tavira was great - but customer services need improving and better communication as it took a lot of calls to make sure they had google maps coordinates to make the delivery and I am sure things could improve if they had these right at the start.

Poor customer service. 2 failed deliveries (someone waited in all day x2) when we called they promised someone is on their way - told could be up to 8pm- guess what? Didn’t happen!
Driver claimed on first date he visited at 8am ( not true) no one phones the customer so why do they take a number.
Shop is OK and staff good in store but delivery and installation teams dreadful.
Customer service did eventually contact me to offer compensation by way of a voucher and they acknowledged it he issues and apologised for our bad experience.

Never buy something at Worten/marketplace.
You think you buy something at Worten, you pay at Worten but you don't. For return the article it is so complicated because you can not return it at the Worten shop. So, for me Worten is exit.

A technician collected my faulty clothes dryer nearly 6 weeks ago, and it has still not been returned. The customer service has largely been "wait and see" which is not an acceptable response. Please save yourself the time, money and energy and go elsewhere for any electrical services.

Absolutely HORRIBLE service. Delivery was a nightmare the two people coming to deliver and install lied that they didn't have to install (which it proved to be a lie) then follow by disrespecting me and my wife. Then, I was left on the phone for an hour trying to make any sense of this all and reschedule the installation with the equipment lying on my kitchen floor. They are liars and disrespectful people, the store is a COMPLETE MESS as well.
DO NOT buy anything here.

Hi, I bought a boiler from worten. Organising the delivery was extremely difficult, and confusing, with date changes and poor communication. However, worse was to come. The technician came to my house 1h before the designated time, when I was not there. My cousin, who doesn't speak Portuguese, tried to deal with it, with me on the phone. The technician didn't even take the boiler out of the box but said it was impossible to install because 1) we missed a piece that no one at any point in the process told us was needed, nor was there any information on the website, and 2) he said it wouldn't fit. Except out cupboard is 36.5vm, and the boiler was 35cm. So, then he charged my cousin 25€ for this process and went away. We were told we would get a refund. It is now 1 month later, and apparently the technician still has this boiler and worten will not refund me until he gives it back. So I have neither boiler, nor money and am missing around 700€. Customer service is terrible, as they just tell me there is nothing I can do. I am dealing with deco to try to make an official complaint and try to get my money back. The conclusion is, however, to never deal with this company again as they treat customers in an absolutely terrible way, and in effect, right now, have taken my money without providing any goods.

Worst service ever. Didn’t receive my products. Call line is the worst. I will never buy from them again.

Very disappointed.
We bought a expensive TV and bought also the insurance. The TV broke after we used the insurance the guys came and picked up and told us we they will replace the screen. After calling they told us they will sent us a new TV. After 3 weeks we called and they told us they will send us a card with the refund from Spain. After another month , we called and they.told the card got lost on the delivery and they sent a new card. Now almost 2 month later still noncard TV or refund. On the phone we got told they can do nothing and our complain is kind of useless. That's very poor customer service and we hope for fast solutions.

Just THE WORST. Avoid Worten. Customer service after sale is beyond terrible. After 5 weeks I am still waiting for my product delivery . I received 3 of the 4 boxes. Large outdoor dining set. They have said they tried 2 times to deliver which is not true. They are not resolving issue. Its a long line of useless emails back and forth without any attempt to resolve or refund my now useless part delivered product. 😕

I went to Worten for a 'C' to USB charger/communication lead.Advertised at €6.95 100km round trip. I needed a replacement cable quickly. They wanted to charge me almost 4 times the price .I quoted the online price.The salesman laughed and said " they change the prices up and down every day "I pointed out that was illegal. He laughed again.I went back checked all over Worten websites and discovered many errors and pricing errors. Copied downloaded. Now to return with proof , but at a 200 km trip, my cost and my time. If they still insist the rip off price is right.I will be sending the CEOa bill . another crooked company ripping the public off. Just look at the complaints on here!

they installed my oven totally illegally. A joke company. Avoid at all cost

After much research and a disastrous attempted purchase online, I went back to brick and mortar shops to purchase a phone and laptop. Worten had the best range in my price bracket.
One item was faulty after 3 weeks, I returned it to the store and was given a new one without any trouble at all.
There was a little waiting around for service at the initial purchase and a little waiting again for the exchange, but not too bad at all

I am a first time customer at Wortens and never again!

We purchased a stove on the 26th April 2021, to be delivered and installed! Stove delivered but not installed, as requested several times to the sales lady. Customer service assisted and installation was to be done by 11th May 2021. Nada! No call, no text, nothing! I have called repeatedly since 12th May and still waiting.....
Our stove is still in its original packaging in the kitchen, bought 26th April 2021. Absolutely ridiculous!

To anyone considering purchasing from Wortens, please look at other options first. The sales, after sales and customer service at Wortens is not professional at all. Very disappointing

Further to my review above from the 14th May, it is now the 18th May and we are still waiting for Worten to install our stove! An absolute disgrace on their service!

The absolut worst customer experience I have ever had.
I went to Worten in Cascais on the 26th of April and bought a TV that was to be delivered on May 4th.

In the store I got a SIM card with a portuguese phone number to use, for my delivery info, as I did not have a portuguese number of my own. I never received any info, and as of today (may 8th) I'm still not sure whether the portuguese number does actually work.

On May 4th the TV did not arrive. On May 5th I called Worten client service and they told me that the TV had been attempted delivered on May 4th but that "no one was home" - a lie. I was home all day.
In order to proceed I rescheduled the delivery to May 6th.

On May 6th the story repeats itself. Because I was sceptic about the delivery I called client services during the day and thy told me that everything was fine and that my TV would arrive. at 8PM, no TV and I once again called client service only to get told that I had not been home at the time of delivery - 2nd lie.

Once again, I rescheduled my delivery to today May 8th. Once again I have called client services during the day, once again been told that everything was fine and that the TV would arrive. Now, after talking to client services yet another time I, once again, get accused of not being available for delivery - 3rd lie.

When asking for a refund, I am told to go to the physical store to get my refund and that the only thing they can do is to re-schedule my delivery, which, at this point, I see at a little bit of a joke,

So that was my first and only time buying something from Worten. Hopeless service.

A relative of mine passed away in Portugal recently. He had previously purchased a number of large electrical items from Worten, which he had paid for, and they were being stored by Worten until he was able to confirm a delivery date. He died before they could be delivered.
I am based in the UK and Worten are refusing to tell me what my relative had bought (I don't have his receipts because all his personal documents are in Portugal). In addition, they are refusing to accept emailed copies of the death certificate and the will, which proves the items now belong to me. They are insisting I travel to Portugal with the original documents...in a pandemic. Even the banks have accepted the email copies - and another local retailer has also accepted them. Wortens will not. This company has basically taken the money of a dead man and are refusing to release the items to his next of kin. That's pretty disgusting.

I buy and pay navigator.They promise in 3-5 days.Now 11 days.I have send them email and ask abouth it and send please call me.The answer is allways same,Sorryy.Nobody do nothing.Do not buy enything from this comppany.

I've seen a lot of bad reviews about Worten... To be honest I has a bit afraid to go ahead with the checkout process.. In the end, I've tried my luck and purchased a photo camera for a verrrrry good price... Well, surprise.. the delivery was quicker than
expected despite it was internationally and all the Covid19 thing going on and the price was the best on the whole market!

Absolutely upset, took my iPhone X of 256gb to get a cracked screen replaced which cost me 200 euros and now my phone has been in the Worten shop in Gaia for 3 days as it not working properly anymore. Handed in a perfectly working phone, and now they keep trying to hand it back to me, without taking responsibility for the damage. I think the logic circuits have been damaged. In the meantime I have been left without my phone and technicians are all quite blasé about it.