My delivery was sent to a GPO in the CBD rather than my provided address. There was no attempt to deliver to my address. The CBD isn't even the nearest AusPost office. *Edit - they called within a... See more
Company replied
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See what reviewers are saying
I was trying to order compression tights but the website glitched and I didnt realise the order went through so bought elsewhere. I then tried to cancel this order and heard nothing back. My order arr... See more
Excellent communication and easy purchase. The product I had purchased was unavailable and I was contacted straight away with options. Its hard to come by good customer service these days so I was ver... See more
Company replied
The breast pump is great and as advertised. I was concerned at first as I didn't get any tracking information and had to follow up but I was impressed with the prompt response by the live chat option.... See more
Company replied
Company details
Written by the company
Wow Baby is an Australian online retailer committed to offering Australian families a range of quality baby and mothercare products at fantastic prices with fast, reliable delivery. We know you only want the best for your baby; so do we. That’s why Wow Baby sells products from well-known brands and works closely with suppliers to ensure all products meet Australia’s high safety standards. At Wow Baby you can be assured of great pricing across a wide range of products. As we’re an online retailer, you can browse and shop from all the big brands and your purchase will be delivered straight to you. Easy, right? Less time shopping, more time for you and baby. For the Wow Baby customer service team, your satisfaction is our number one priority and we aim to provide you a hassle-free shopping experience. The team is based in Melbourne and we’re here to help with any questions or just chat about your order. If you’d like to know more about us, or should you have any specific questions, feel free to check out our FAQs section, or give us a call on +61 3 7009 0708 or email at customerservice@wowbaby.com.au
Contact info
Level 1, 2/29 Tarmac Way, 3810, Pakenham, Australia
- +61 3 7009 0708
- customerservice@wowbaby.com.au
- wowbaby.com.au
3.6
Average
23 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Such great service
Such great service, I was extremely impressed. They have an excellent and high quality product range. I was so happy with my purchase and will definitely buy from Wow baby again.
September 16, 2020
Unprompted review
Reply from Wow Baby
Thanks Kate for your review. If you need anything else, please let us know and we'd be happy to help. We've got heaps of new products recently and lots of deals coming up.
Fast postage of a very high quality…
Fast postage of a very high quality product (3 Sprouts Storage Bin).
September 16, 2020
Unprompted review
Reply from Wow Baby
Thanks for your feedback Brooke and reviewing us. If you need anything else, please let me know. We will be getting some new 3 Sprouts products in the next month or so, so stay tuned.
Excellent customer service
Excellent customer service, product selection and speedy delivery. Would definitely chose to shop with Wow Baby again!
September 14, 2020
Unprompted review
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