Item arrived after 2 weeks, good selection of sweets, well packaged. I would prefer better targeted ads from the company as I did receive multiple emails for only the product i bought at vastly disco... See more
Company replied
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See what reviewers are saying
This was a very troubled purchase ; extra postage did not guarantee swift delivery. The goods were rather disappointing. The reaction from angry vendors reaction to my initial complaint; which was... See more
Company replied
I ordered the 1kg pick'n'mix as a treat for my son and what a treat he got! The selection of sweets to choose from was fantastic with a wide range of flavours and types of sweets. I paid for the gift... See more
Company replied
1 star is based on the gift not being received. There was no tracking information for the Royal Mail tracking number. Cosy Gifts emailed me REQUESTING a Trust Pilot review based on my recent experie... See more
Company replied
2.0
Poor
97 reviews
Hasn’t replied to negative reviews
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Reply from wowbox.uk
WOW, Lauren, many thanks for your great review! We hope to come up with new gifts that delight again. Take care.
good value grandaughters love them
August 10, 2021
Reply from wowbox.uk
Many thanks for your great review and 5 stars for our value, we are so happy that your granddaughters loved them. Take care
Paid for next day delivery
Paid for next day delivery. Took 4 days to get there. Not happy.
July 21, 2021
Reply from wowbox.uk
Hello, I can see that you ordered from us on Friday 4pm, using the shipping method titled;
"Next day guaranteed by 1pm (Shipping days pre 1200 Tue, Wed, Thur, Sat ONLY)"
We word the shipping method explicitly to confirm that we do not ship Fridays.
Your order was therefore shipped Saturday using the promised Royal Mail Guaranteed service. Royal Mail do not deliver Sundays and therefore the parcel was delivered and confirmed by Royal Mail on Monday before 1pm.
If you had used standard shipping, it may not have arrived until Wednesday or Thursday.
we have chat functions on our site, we have our phone number and we have our contact form, we reply to customers directly, if you had notified us that it was needed by Monday we would have advised.
We have details on our shipping page to advise further how the special delivery works, and we introduced this to allow further shipping methods for customers that do wish to guarantee a delivery (standard shipping has no guarantee).
We also note that you have not contacted us to discuss this.
We regret that you were disappointed, but would be happy to speak to you if there is anything further we can do, and hope that the gift was well received by the lucky recipient.
Have ordered from Cosy Gifts before and…
Have ordered from Cosy Gifts before and again ordering, quality and delivery excellent.
July 17, 2021
Reply from wowbox.uk
Hello, many thanks for your review and we are glad to have been able to help you.
The chocolate looks amazing and amazing…
The chocolate looks amazing and amazing price aswell
I can’t wait to order more thank you
June 18, 2021
Reply from wowbox.uk
Kirsty, we are glad you thought out handmade chocolate tasted amazing, and hope you shared some....
Excellent!
I have never used this site before but so pleased I found it. My Dad loved his package, prices good and delivered quickly, excellent, thank you.
June 17, 2021
Reply from wowbox.uk
Wow, what a great review! We look forward to helping you with Chocolate and Sweet gifts in the future.
I did not realise ordering the…
I did not realise ordering the chocolate in this heat.they were all melted.so.did.nt look very presentable.
June 15, 2021
Reply from wowbox.uk
We are sorry to hear that the chocolates melted a little in the heat, we have tried to contact you by email to assist, please get back to us, and we may be able to help.
Gifts for every occasion and user friendly website
Was looking for a gift to be sent to my sister and I came across Cosy Gifts. They have plenty of options to choose from for every occasion. My sister received the gift in time for her birthday. Ordering is easy with many payment options. 100% recommended
June 14, 2021
Unprompted review
Reply from wowbox.uk
Many thanks for your excellent review of Cosy Gifts, we look forward to helping you find sweet or chocolate gifts in the future.
Ordering was easy
Ordering was easy, and I received a speedy delivery. The items were fresh and tasty and description was correct. I am totally satisfied with my purchase and will order from this company again
June 8, 2021
Reply from wowbox.uk
Hello Irene, its great to hear that our ordering was easy. We are glad that you liked the products and hope that we can come up with some fresh new products for you to enjoy in the future.
The perfect letterbox treat
I ordered the 1kg pick'n'mix as a treat for my son and what a treat he got! The selection of sweets to choose from was fantastic with a wide range of flavours and types of sweets. I paid for the gift Wrapped option and the paper was lovely with a nice red paper ribbon to finish it all. Cosy Gifts really are helping our environment by only using eco friendly packaging which is all recyclable. Absolutely 5 stars and I can't wait to order from them again.
June 7, 2021
Reply from wowbox.uk
Hello Amy. What can we say, a great review and many thanks for it. We dont do the 1kg trays at the moment, but we do have a great range of letterbox sweets and gifts at the new size. Yes our hand wrapped gift wrap is eco friendly and looks ace!
Great gift
Great gift, arrived quicker than expected and in time for birthday gift was bought for. Fantastic customer service.
June 5, 2021
Reply from wowbox.uk
Thanks Matt for a great review, it means a lot to us. We try to ship as quickly as possible. Glad you enjoyed it.
Another fantastic experience
Another fantastic experience. Quick delivery, hassle free. My grand daughters were made up with there little surprise :)
May 30, 2021
Reply from wowbox.uk
Michelle, we are very happy to hear that your grand daughters were made up, it means a lot to us. Take care.
Sweets & Chocolate
I have used this company twice now, I’ve sent the letterbox sweets and the chocolate tray. I sent them as gifts and the recipients were delighted with them ☺️ Excellent value for money and make the perfect letterbox gifts 🎁
May 21, 2021
Reply from wowbox.uk
Wow, we love your review, and are very pleased to head that your gift recipients were delighted. Emma will be pleased!
Reply from wowbox.uk
We are glad to receive your 5 star review and always strive to give speedy service. Take care.
amazing
I loved this box it was amazing the only downside I have was the lips sweets I thought they would be the smaller hard ones but it was the big gummy ones I recommend getting this box though it’s amazing
May 11, 2021
Reply from wowbox.uk
Glad that you found our sweet box amazing.
We do have some extra special good news, the floral cherry lips are now on our pick your own box.
Reply from wowbox.uk
Megan, thank you very much for your five star review of Cosy Gifts.
We look forward to helping you with gifts in the future.
Quick delivery and worth every penny
May 6, 2021
Reply from wowbox.uk
Nick, we are so glad that you gave us 5 stars, it means a lot for all the hard work we put in to giving great gifts. Take care.
Ordered a chocolate tray box as a…
Ordered a chocolate tray box as a little surprise for my son. Great communication with Darren and my son received his gift with 3 days.
May 1, 2021
Reply from wowbox.uk
Victoria, im glad to have assisted you and very pleased to get a great 5 star review, it means a lot.
Reply from wowbox.uk
Katie, we are pleased with your great review but especially as you would recommend us, take care.
Quick and efficient :-)
April 26, 2021
Reply from wowbox.uk
Thank you for your great review, it means a lot, and hope that we can help you again soon.
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