wownine.com Reviews 399

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be easy and seamless, appreciating the straightforward steps to purchase items. People also expressed excitement about receiving their products and loved the concept of personalized gifts. Some consumers were very satisfied with the final product quality and packaging, noting that items were exactly as advertised and made for amazing gifts. However, some people were dissatisfied with the lack of a preview option for customized products, making them unsure of the final appearance. There were also concerns regarding customer service, with several reviewers reporting poor experiences, incorrect orders, and difficulties in resolving issues. Additionally, some customers received products that were poorly made, damaged, or did not match their expectations, leading to significant disappointment and delays in receiving their orders.

What people talk about most

Product

Customers had ambiguous experiences with product, with some praising the amazing results of gifts and finding... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the good quality of items, including... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy and seamless,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I LOVE the concept of having your significant other's eyes on a shirt, the format is perfect. The only thing that was tough was I didnt know if I needed to send you a cropped photo of the eyes, or if... See more

Rated 4 out of 5 stars

The only thing I’m not fond of is having to rate this website without the product first but for now I have no complaints I hope it comes out beautiful thank you!

Rated 4 out of 5 stars

I think everything is amazing about the ordering process but I would just like to know an estimate time amount that it would take to be delivered.

Rated 4 out of 5 stars

It would be nice to be able to see a preview of the final product before completing the order. In retrospect, I discovered an error and now hope that it will be corrected.


3.6

Average

TrustScore 3.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Based on the previous reviews I was a…

Based on the previous reviews I was a little skeptical, however when the personalized cards for my friends birthday showed up, they were exactly as advertised. I would highly recommend for a custom gift. Just know the tracking information can be kind of wonky at times.

August 25, 2025
Unprompted review
Rated 4 out of 5 stars

I LOVE the concept of having your…

I LOVE the concept of having your significant other's eyes on a shirt, the format is perfect. The only thing that was tough was I didnt know if I needed to send you a cropped photo of the eyes, or if I send you a picture of the person and you would crop it to get the eyes. That part wad confusing and I didn't want to mess it up and waste money. Otherwise it was a great and simple experience.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a custom sweater of one of my…

I ordered a custom sweater of one of my dogs that passed away. The dog looks nothing like my dog. In fact it looks like a boxer and I have a pitbull. It’s not even the same colour as my dog. The sweater is also paper, thin more like a shirt. When I contacted Support, they said they could offer me a 15% discount. But I don’t want a 15% discount because I paid for a custom sweater of my dog, not a custom sweater of someone else’s dog. I have contacted Support multiple times and have not heard anything back. I paid over $100 for this sweater. I’m very disappointed and I will never purchase from Wownine

July 2, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look