WPChill Reviews 

I don’t do many Trustpilot reviews, but I feel compelled to share my frustration with this company, hopefully helping others to stay away.

I’ve been using the “Download Monitor” plugin free version for a few years when suddenly, a year ago, they took away the enhanced metrics feature that I needed. I had to pay no less than 108$ for a single year to get it back. Then today, I was charged a whopping 215$ by WPChill without any heads up from them about changes in their price models and the doubled cost. I reached out to them asking to be downgraded, since - as it turns out when I went to check their current prices - the enhanced metrics is now part of their “Basic” package at the price of 69$/year.

The customer service was completely useless and condescending, referring me to their terms and conditions and that they had posted about price changes on their blog. What? This is no way of communicating transparently and honestly. I am appalled by their business methods, scamming people by deliberately withholding important information about changes in prices and packages.

This is not ok, WPChill. And very short sighted, since you’ve lost a customer who otherwise would have happily paid 69$ every year (although that amount in itself is quite a lot) if you had made the effort to set up some decent customer service guidelines. Too bad.

Download Monitor – Shocking Price Hike, Zero Support Response

Our customer, after years as a loyal customer, is extremely disappointed with how Download Monitor has handled their recent pricing changes. The cost has ballooned from $135 in 2024 to $398 in 2026 — nearly a 200% increase in two years — with no advance warning or explanation provided.

What makes this worse is the complete silence from their support team. It has been over 11 days since reaching out for clarification, and there has been no response. Attempts to contact the team directly through social media have also gone unanswered.

At $398/year, customers reasonably expect premium support, transparent communication, and a clear justification for such a dramatic price jump. Instead, we've received nothing. For a plugin that markets itself as a reliable, long-term WordPress solution, this level of disregard for paying customers is unacceptable.

I would strongly caution anyone considering Download Monitor to factor in not just the current price, but the risk that it could spike again without notice — and that when you need help, no one may be there to answer.

Predatory business with broken products. Used a plugin of their 4 years ago and it never work. Kept glitching and they never wanted to help. I deactivated the website and all plugins. There was no way to cancel besides an email I sent. 4 years later I noticed I was still being charged. They refused to refund me. I asked for at least 1 refund literally 1 hour after I was charged for a whole year and they gladly cancelled my account but still wouldn't refund me. So a cancelled account I can't use and no refund for a service that's supposed to be given for a year. Horrible plugins that don't work and horrible company. Stay far away!!!!

The WPChill team has some great plugins on offer and when I needed their support, they were quick and very helpful!

Purchased the plugin and then the problems started; first a Fatal Error in Wordpress, so I removed the plugin. Tried again, this time no Fatal Error, but now the Licenses provided fail (multiple times).... Not impressed.

This is NOT a single plugin, but a group of plugins that also requires the free version to be still installed. This is in my opinion a very inefficient way of supplying functionality (most decent plugins are a single plugin, not multiple ones) and they don’t require the free version to be installed.

So I have now removed the plugin and requested a refund (that was over 48 hours ago); no reply to my support tickets, no refund. Next step is to start a chargeback (dispute) via my bank/card provider!

You have been warned...

Update: Refund now processed, thank you. But as to not finding any tickets/contact emails from me, that is laughable; I sent at least THREE.

Either your ticketing/contact system is broken or you are not looking in the right place; either way this is NOT good customer service/support.

However, I have now updated the rating from 1 to 2 stars.

Another Update, replying to your latest reply:

You said:

"I'm pretty sure you're not a developer since you do not understand or grasp code modularity properly. Having multiple plugins vs. a single one does not translate to better performance—quite the contrary..."

Wrong I have over 45 years in development, systems, servers, security (forensics, malware, spam, ethical hacking, application testing), coding and code review, web, QA, etc. I understand only too well. As to your statement about most plugin shops using the same model as you; that is not my experience.

"A spam filter could have caught your email and bounced silently - really, ANYTHING."

Yes, that could be the case, but in that case it is strange that the order went through and your systems sent me a receipt, login credentials, and so on. It wasn't until I left a review on here that you replied and took action. Maybe you should consider changing your ticketing/contact form system if it is broken/malfunctioning?

"Jumping to reply here, even though it's 20:21 (in my timezone) and this is time I could have spent with my kid, shows that I care; I do not want to hide nor ignore messages."

Fair comment. I am also a family man, and likewise I do not ignore messages, reviews, etc. I was in the middle of cooking the family meal when your latest reply arrived.

"I understand you're upset because you had to wait 48 hours (was that so long?), especially since you purchased our product on a Saturday afternoon - when we don't typically work but spend time with our families—also known as the weekend. It's a big thing here, in Europe."

Your site contact form states "During the week, all requests are typically responded within a 2-hour window, but response times may increase to 24 hours on weekends" So yes, more than 48 hours for a reply or acknowledgement is not acceptable.

For your information I run an online business and offer support to my customers 7 days a week, 365 days a year. So maybe my expectations are higher because I personally offer a very high level of customer support?

P.S. I am in Europe (and a European); I am a sole trader I run all parts of my business myself, no team, no outsourcing, I do everything. However I spent over 35 years working for very large multi-national organisations.

I understand that you want to defend your product and service, but my comments are valid. I Guess we will have to agree to disagree on various points?

Downgraded the rating back to 1 star due to content and tone of your last reply... and I won’t be using your company again in the future.

By the way, your Pricing Plan Comparison Table entry (on the Pricing page of your site) for the Plus Option when clicked it adds the Business Option to the checkout page not the Plus Option!

Final Update:
So you have now resorted to patronising and personal attacks on a customers character and real world experience?

Shameful!

WPChill's plugin subscription service is an absolute standout. The plugins are versatile and user-friendly, significantly enhancing website functionality. The subscription model is cost-effective, offering access to a suite of high-quality plugins. With prompt customer service and continuous updates, WPChill exemplifies commitment to customer satisfaction and innovation. A highly recommended service for any WordPress user!

Helped me with coding to remove footer credit from my website. Very quick to respond and so grateful for help that was free. I wanted to leave a tip but was told to leave a review instead :)

The plugin is fantastic!! It’s so robust.. you can customize it to your heart’s content. And the customer support even BEFORE you go PRO is fantastic. That says a lot about a company. Not just after the sales, but care about the satisfaction of all users.

I had an issue with a older wordpress theme and they helped me unconditionally! I really appreciate this!

Quality coding, outstanding support team, going the extra mile to make everything right. Highly recommended!

Really great company with much respect for their customers . Highly recommend !

Deserves 5 stars! Powerful premium plugins and themes and a stellar support team. 11/10 recommend.

Probably the best WordPress related company I have ever dealt with. Great products, awesome support and outstanding content across their blogs.