I've used several providers over the past 25 years, WPEngine is by far the best, easiest, fastest, safest... etc. Their new AI feature is a big plus to quickly solve any problems you may have AND you... See more
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Review summary
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Based on these reviews
WP Engine's superior support makes their managed wordpress hosting worth every penny. We've hosted multiple sites with them for many years and have never had a support issue they couldn't resolve. If... See more
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Nick calmly walked me through every possible problem and fix that could be affecting our website. He spent valuable time ensuring that the problem was fixed before we ended the call. He did an assessm... See more
Company replied
I contacted WP Engine yesterday and missed the call back. Today, when I called, I waited a bit, but was then treated to Nickoles Murray. I was coming into this call totally blind and disheartened and... See more
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Company details
About WP Engine
Written by the company
At WP Engine we help power over 1.5 million businesses, brands, and agencies of all sizes on WordPress®.
Pricing
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Our solutions enable brands and agencies to build, power and manage traditional WordPress®, WooCommerce® and Headless sites with tools used by millions like Local WP, Advanced Custom Fields, WP Migrate, and more.
Why WP Engine
Product Portfolio
Contact info
504 Lavaca St #1000, 78701, Austin, United States
- 877-973-6446
- sales@wpengine.com
- wpengine.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have never encountered worse service
We have never encountered worse service
disgusting support
June 17, 2025
Unprompted review
Reply from WP Engine
We're sorry to hear about your negative experience we apologize for any frustration this has caused.
Please respond to our request for more information so we can look into your issues further.
Reliable and High-Performance WordPress Hosting
Great Support - customer support is knowledgeable and responsive.
June 17, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review, Roshan! We're glad to hear about your positive experience with our support team. If you need anything else, please don't hesitate to reach out! Our team is always happy to help.
patient and helped me understand…
patient and helped me understand everything
June 11, 2025
Unprompted review
Reply from WP Engine
Thank you for your positive review! Please don't hesitate to reach out if you ever need help with anything else!
Nickoles was responsive and addressed…
Nickoles was responsive and addressed my server caching issues!
June 4, 2025
Unprompted review
Reply from WP Engine
Thank you for your review, Corwin! We're glad to hear about your positive experience with Nickoles! We'll be sure to pass your review along to him and the rest of our team.
Please let us know if we can help with anything else!
Excellent support
While sometimes there are issues with delays in being connected to an agent in support chat once connected they are always very helpful, professional and able to assist with any issues or odd requests I may have.
June 3, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your experience, Mike! We appreciate your feedback, and we're always looking to improve our systems and processes. We'll be sure to pass your review along to the rest of our team! If you need anything else, please don't hesitate to reach out. We're always happy to help!
Don't try downgrading...
Decent service until you need to downgrade your plan. It's impossible to do it without contacting support and waiting on hold forever. It's absolutely maddening and a bit shady.
May 22, 2025
Unprompted review
Reply from WP Engine
Hi, Shane
We're sorry to hear about your negative experience trying to downgrade and we sincerely apologize for any frustration this has caused.
If you are able to, please respond to our request for more information so we can have a senior member of our team research this and help.
We had issues with our website going down
We had issues with our website going down, and the people at WP were rockstars at getting us taken care of. They explained the issue and gave us the information we needed to ensure that the website was working like it should and that we wouldn't see any more downtime!
May 14, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review!
We're glad to hear about your positive experience with our team! We'll be sure to pass your review along. If you need anything else, please don't hesitate to reach out! We're always happy to help.
Horrible company who charges you for…
Horrible company who charges you for months you did not use. Very anti-consumer and doesn't give a shit about you. Find ethical alternatives and don't pay greedy companies.
May 13, 2025
Unprompted review
Reply from WP Engine
We’re sorry to hear about your negative experience and we apologize for any frustration this may have caused.
We have escalated your feedback to our leadership team and want learn more about your issues and concerns. Please respond to our request for more information so we can look into this further.
This company is the worst I have ever…
This company is the worst I have ever dealt with. I cancelled my subscription, yet they continue to bill me and charge my credit card without my consent. I am unable to remove my credit card information unless I provide a new one. There is no option for customer support over the phone; communication is limited to email, and all I receive in return is an unhelpful ticket number. This has been dragging on for months. I strongly advise you to avoid using WP ENGINE!
March 5, 2025
Unprompted review
Reply from WP Engine
We’re sorry to hear about your negative experience trying to cancel your account. Our support team is available 24/7 via live chat which you can access via the user portal.
We have escalated your concerns to our senior leadership team to investigate. Please respond to our request for more information so we can look into your feedback further.
Technical support was prompt and…
Technical support was prompt and responsive. The issue we had was handled in minutes.
May 8, 2025
Unprompted review
Reply from WP Engine
Thank you for your review, Matt! We're glad to hear about your positive experience with our support team.
Please let us know if we can help with anything else!
Good training videos and instructions
Good training videos and instructions. I also used support help and they are very helpful and polite
May 8, 2025
Reply from WP Engine
Thank you for your review! We're glad to hear about your positive experience with our guides and support team so far.
If you ever need anything, please don't hesitate to reach out! We're always happy to help.
WP Engine is a great resource
WP Engine is a great resource. Hosting is excellent, and the customer support is top-notch. Highly recommend.
May 6, 2025
Unprompted review
Reply from WP Engine
Thank you for your review, Laura! We're glad to hear about your positive experience using our platform! If you ever need anything, please don't hesitate to reach out! We're always happy to help.
WPEngine always goes above and beyond
WPEngine always goes above and beyond. Honestly, an issue with a 3rd party plugin is not their responsibility but they have consistently helped me troubleshoot. They are super knowledgeable and always friendly. HIGHLY recommend to all my clients.
May 6, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review, Katie! We appreciate your kind words and we're glad to hear about your positive experience with our team! We'll be sure to pass your review along.
Please don't hesitate to reach out if you ever need anything else! We're always happy to help.
Brillant hosting solution
Brillant product, and excellent support provided by a very knowledgeable team.
May 1, 2025
Unprompted review
Reply from WP Engine
Thank you for your review! We're glad to hear about your positive experience with our support team and our platform!
Please let us know if we can help with anything else!
Rarely do I give 5 star reviews yet…
Rarely do I give 5 star reviews yet every experience I have had since I switched to WPE has been very good. Quick, correct, helpful, never condescending makes for an excellent tech support team. I've been in tech for over 40 years so when I have to call tech support you know it's something important. Thanks for being the right company for my clients!
April 29, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review, Beth! We're glad to hear about your positive experience using our platform so far and we're happy to have you with us! We'll be sure to pass your kind words along to the rest of our team.
If you ever need anything, please don't hesitate to reach out! We're here to help 24/7/365!
Unstable Service and Constant Downtime – Not Worth $90/Month
ALWAYS HAVING PROBLEMS. Every time WP Engine pushes an update, something breaks. This time, their own MU Plugin update caused critical errors across my whole site business down for the entire evening.
Their own status page said: "We are currently seeing an increase in critical errors due to an update to our MU Plugin. Our engineering team is actively working to identify the issue and roll back any changes to resolve the issue."
To make it worse, they deployed the update all at once, without proper testing or gradual rollout, causing massive outages across 3 continents. I pay $90/month for peace of mind, not constant downtime. Completely unstable.
April 25, 2025
Unprompted review
Reply from WP Engine
Hi Eddie.
We’re very sorry to hear about your negative experience related to a platform incident on April 28th and we sincerely apologize for any frustration this may have caused.
We have escalated your feedback to our leadership team and want to learn more about your experience. If you are able to, please respond to our request for more information and we can have a member of our senior leadership team reach out.
Good web hosting service
I had an issue with billing that it took longer than necessary to resolve but if finally did. Other than great service. The only reason I'm no longer using is my new developer uses a different service.
April 24, 2025
Unprompted review
Reply from WP Engine
Hi Eric. We're sorry to hear about your negative experience and we apologize for any frustration this has caused. Please respond to our request for more information so we can look into this further for you!
Fixing Mistakes with the Greatest of Ease
I noticed a gap in one of the services we receive from WP Engine, and so reached back out to our original account representative. She addressed the gap immediately, and provided that customer focused care that I so appreciate in any vendor. WP Engine provides a stellar service, thoughtfully and swiftly.
April 21, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review! We're happy to hear about your positive experience with your original account rep! We'll be sure to pass your review along to the rest of our team.
If you ever need anything else, please don't hesitate to reach out! We're always here to help!
The Perfect Support!!
Anytime I need to contact WP Engine support they are quick, knowledgeable and always go above and beyond to help. Today was no exception and all questions answered expertly, even on Easter Sunday!! Keep up the very good work.
April 19, 2025
Unprompted review
Reply from WP Engine
Thank you for taking the time to share your review, Jonathan! We're glad to hear about your positive experience with our support team! We'll be sure to pass your review along to the rest of our team.
If you need anything else, please don't hesitate to reach out! We're always here to help.
And we hope you had a great Easter Sunday!
Excellent support
I had some technical issues with upgrading my WordPress version. Technical support understood my problems, helped out to diagnose the problem and then offered to run the updates for me. I was kept informed, dealt with quickly and all my issues were resolved. I find WPEngine's hosting solution to be very robust,the user interface is easy to use and the support is excellent. I highly recommend them.
April 17, 2025
Unprompted review
Reply from WP Engine
Thank you for your review, Tony! We're happy to hear about your positive experience with our platform so far and that our team was able to help with your issues!
If you ever need anything else, please don't hesitate to reach out! Our team here to help 24/7/365.
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