WPS Office Reviews 1,316

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the subscription model, reporting unexpected charges and difficulty canceling. Customers also found the application intrusive, with some raising concerns about its installation process and its impact on computer settings. The payment process was a significant source of frustration, with numerous complaints about billing discrepancies, immediate billing despite free trial offers, and issues with refunds. Some people were dissatisfied with the user experience, finding the software slow, complicated, and not always compatible with other office programs. Reviewers also mentioned problems with the product itself, such as corrupted files, read-only access without payment, and difficulties with formatting. Conversely, a small portion of people felt the product offered good features, excellent compatibility with MS Office files, a useful template library, and reliable performance.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription. Many customers report being charged for subscriptions... See more

User experience

Customers consistently note ambiguous experiences with user experience. While some reviewers praise its ease... See more

Application

Clients share negative opinions on the app, citing issues such as high RAM usage and persistent background... See more

Payment

People report negative experiences with payment. Many customers express dissatisfaction with unauthorized... See more

Product

Customers had ambiguous experiences with product. While some reviewers praise it as a free and reliable... See more

Based on these reviews

Rated 2 out of 5 stars

This worked great for a while, but recently it has gotten more inundated with ads and pop-ups asking for upgrades. But the kicker was when I was editing a word document, then it corrupted the file, SA... See more

Rated 2 out of 5 stars

Subscibed for WPS PRO just so save edited PDF file, paid 22 euros just to do that, thats okay. After 3 days they automatically charged 20 euros extra for AI plan, what I did not choose, I did n... See more

Rated 2 out of 5 stars

The program is a great Word clone. I've used it free for years. However, without any warning, this morning I found that all my current files are read only and I was hamstrung into purchasing the pro... See more

Rated 2 out of 5 stars

Does not let me unsubscribe. Deceptively leads me to Microsoft and asks to delete apps from there. When contacting support office, If I write unsubscribe it gives me error message but if I write anyth... See more


Company details

  1. Software Company

Written by the company

WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.


Contact info

  • 6 RAFFLES QUAY #14-06 , 048580, Singapore

  • wps.com

2.1

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

WPS on harmony OS 4

today I had a new issue. In WPS writer it stopped showing me my writing. I have to press space or enter to see what I have written
The AI deepseek suggested to delete the cache. I was very surprised to learn. In settings > apps> apps= is no WPS/
As I said many times before, you only get a start because I have to.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

I mistook a pop up offer as yearly…

I mistook a pop up offer as yearly upgrade to my current subscription and paid for a full year. Turned out to be some AI subscription which i don’t need. Then i asked for a refund and cancellation and got told No. This is something i’ll never use, it’s like throwing away money for no reason. So i’m definitely done using this. The thing is slow anyways.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad replacement for microsoft…

Very bad replacement for microsoft office and especially power point as many previous presentations are not compatible with wps and there are many errors. Useles.
But the wors thing about wps office is that they force windows to automaticly make wps a dafault program. Whenever I make MS offoce a default the wps change it !!!

June 23, 2025
Unprompted review
Rated 2 out of 5 stars

Does not let me unsubscribe

Does not let me unsubscribe. Deceptively leads me to Microsoft and asks to delete apps from there. When contacting support office, If I write unsubscribe it gives me error message but if I write anything else it goes through. Very deceptive and unethical.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Trial – Charged Immediately

I signed up for the free trial of WPS expecting to test the app before committing to a subscription. However, I was surprised to see that I was charged immediately without any grace period. This defeats the whole purpose of a “trial” and feels misleading.

The app itself has good features, but this kind of billing practice seriously affects trust. If the trial is not actually free, it should be clearly stated upfront. I’ve already contacted support for a refund. Be careful and double-check before you subscribe.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Hello WPS team

Hello WPS team, I was charged for a WPS Pro subscription on June 11, 2025, which I did not authorize. I've already contacted support but received no reply. Please help me with a refund. My email:

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

No credibility.

I subscribed to the program and it was written in the offer that I have a three-day free trial and during that period I can cancel.. Using the program was difficult for me so I canceled the subscription during the free trial period. But I was surprised that the full amount was deducted from my personal account and I tried to contact the technical support service but they explained to me that the subscription was completed and the amount was deducted from my account and the amount cannot be returned even if I cancel the subscription during the free trial period. I believe this is fraud and forgery.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

I had it on my new laptop with Windows 11 for less than half an hour when I discovered that my File Explorer preview pane stopped working when it was installed. I uninstalled WPS Office/PDF and got my previews back. It took me all of 15 hours on a Sunday including a three hour assistance call from Microsoft to figure out what was causing the problem. If you use your File Explorer preview pane, then avoid this product like the plague. I've now lost £33 as they don't refund, even when it's their product that's faulty.

May 25, 2025
Unprompted review
Rated 3 out of 5 stars

Poor customer support

I like the product very much and purchased the upgrade to WPS pro. I have recently bought a new pc and can get WPS on it, but I can't transfer Pro across. If it was not for this I would have given it a 5 star review. I tried the support FB page but my posts just vanish.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience.
I made the mistake to install it.
It's not helping me at all.
BUT! They keep sending me emails even after unsubscribing twice.
Disgusting.

April 28, 2025
Unprompted review

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