wpsadvisory.com Reviews 

To enable me to take my defined benefit pension while continuing to work, my company required me to obtain financial advice, and WPS were recommended. While the advisor was courteous, the service I received fell significantly short of what should reasonably be expected—particularly given the cost of over £1,000.
The advice provided was not clearly explained and did not reflect the personal circumstances and objectives I had set out. Although tables and figures were presented, there was little effort to ensure I understood them or their implications. The process felt rushed, with minimal opportunity to ask questions or properly engage with the recommendations.
An invoice was issued promptly, before I had been given a fair opportunity to seek clarification or confirm that I understood the advice. This creates the clear impression that payment was prioritised over delivering a complete and client-focused service.
Despite raising a complaint, the fundamental issue remains unresolved. I paid in excess of £1,000 and was left no more informed or confident in my position than when I started. The advice lacked clarity, did not feel tailored to my needs, and did not demonstrate a genuine effort to explore appropriate or workable options. For example, recommending that I extend my mortgage directly contradicts my stated aim of reducing my workload and beginning to wind down.
At this price point, I would expect a thorough, personalised service with clear explanations, meaningful engagement, and confirmation that I both understood and was comfortable with the advice provided before any request for payment. None of these basic expectations were met.
I submitted a formal complaint, which took time to review, but the response ultimately dismissed my concerns and stated they were satisfied with the service provided.
In its current form, the service delivered was not only poor value for money but failed to meet a reasonable standard of financial advice for a fee of this level.

WPS have always gone out of their way to resolve issues and help with any documents I receive almost immediately.
Russell Hartle is an excellent help and is always giving me time on the phone and listening to my complex issues during my financial restructuring.

I will definitely stay with WPS for my future journey and will highly recommend.

From beginning to end all staff from WPS have been amazing. The whole process was explained in a way that I completely understood and although a very long process the end result was exactly what I wanted. Your nominated advisor ( in my case both Martin and Simon) will get to know you on a very personal level which is what was needed in my case to transfer out if a DB pension into a Drawdown Scheme.
The cost was a less than a quarter of what I had been quoted from other advisers.
An all round excellent experience
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I just wanted to share that I have just had a very helpful experience using WPS Advisory for pensions advice - in particular I would like to single out Kieran Ball who explained in a very clear way what the options are for me and some of the factors to take into account in deciding on next steps. Without this advice i think I could have made decisions which wouldn't have been the best for me in the long term. I couldn't recommend them enough - I am so glad I reached out to them.

I subscribed to WPS (after being a Money Hub subscriber previously) specifically to aggregate investment and pension accounts that were shown as available connection options on the platform.

After subscribing, I discovered that key providers (including AJ Bell and St James’s Place) do not reliably connect as they did before. I was later told this is due to PSD2 not covering these account types and that WPS relies on screen scraping, which is unstable and outside their control.

This limitation was not made clear at the point of purchase. When I requested a refund on the basis that the service was not fit for my purpose, the request was declined, with WPS relying on their Terms & Conditions rather than addressing the mismatch between the advertised functionality and the actual capability.

Support responses were polite but inflexible. For a relatively small fee, WPS chose to enforce policy rather than resolve a reasonable customer concern.

Potential users should be aware that advertised connections may not work, and refunds are not offered even when core functionality is unavailable.

For 14.99, they have lost a returning customer due to hiding behind T&C rather than addressing the functionality.

I am not angry, just very, very disappointed. Enjoy the 14.99

I have been very happy with the support and advice that I have recently received from Jamie Evans at WPS Advisory. I am grateful for the time he took to really understand my plans and motivations for transferring out of a Final Salary Pension Scheme.
Jamie ensured that I fully understood all the pros and cons to a level of detail that allowed me to make an informed decision. I would highly recommend Jamie and would describe him as a professional, and extremely knowledgable young gentleman.
Mrs JM

I moved to WPS Lifestage from Moneyhub at the last minute which went ok despite glitches on the desktop app which made it unusable towards the end of moneyhub ownership. This error still exists btw.

Clearly corporate mergers and acquisitions are a fact of life but in this instance the service has definitely dropped once the acquisition was announced and now after migration one of my bank account connections does not work. This happened a few times over the years I used moneyhub and was promptly supported to resolution each time.

Now the lifestage app support team seem to not be as well trained or capable as moneyhub team and are asking for long winded explanations of problems including screen recordings of errors. This never used to be necessary with moneyhub. Also did WPS support team not think ahead and realise you cannot take screen recordings/shots of open banking setup in banking apps!?

The errors should be observable by the operations team - if not please improve the logging and monitoring of your application!

Please take ownership and sort out your technical problems with the connection to my bank account or give me my money back please.

Note. the presumption / expectation that I have time to troubleshoot is as bad as the expectation that I know how to. Clearly this support is not aimed at an elderly relative.l!!? Empathy training needed. I won't go into my current family and life challenges in public!

Note2. I have a second error (on desktop) mentioned above but it's been ignored / conflated / masked by the banking connection error on the support chain.

To add insult to injury the WPS agent said they would escalate my issue last week but still hasn't so I guess that means we are blocked!? Seems like its time to change finance app vendor!

My company funds independent financial advice from WPS for retirees. I found the initial WPS process to be fairly perfunctory while personal data was being acquired and processed, but that all changed from first contact with my advisor Jamie Evans.
Jamie very quickly established my level of understanding of finances and pensions and built on that to establish my pension options. I had complete confidence that all options appropriate to my personal situation (including transfer out) were being considered without bias. I found Jamie to be open and very easy to talk to. After Teams meetings he provided concise written summaries of key points, options available and their relative merits. We iterated and refined my options through Teams meetings and, at points where I needed to provide further data, by email. If I had felt anything was unclear or not quite right there was always an open invitation to get back to Jamie. Although I knew my pensions reasonably well, Jamie was able to suggest plans of actions I hadn’t thought of and also saved me from a costly mistake. That and the peace of mind provided by independent review would have definitely provided good value had I been paying myself.
During the process Jamie also identified some other areas where I could potentially benefit from further advice. These were made clear in a professional and informative way, but without pressure and with the door left open to separately review these with WPS.
The entire process took quite a lot longer than I anticipated, mainly due to the processes of obtaining pension information at various points, but both the WPS financial advice and the manner in which it was provided were excellent.

I'm one of those who had to migrate from Moneyhub. I was informed I needed to do so just TWO days before my subscription expired, and told if I didnt, all my data would be lost (so a good job I wasnt away for the week ....).

The migration itself seemed to work just fine, however I only had one day of subscription left after my move. I was informed that we would get a free month as part of the migration, but there was no sign of that. I Finally got the promised 30 days a few days later after various attempts to contact them.

Contact was finally establised via my initial (poor) review and they helped to figure out why their helpdesk communications were not reaching me (which we did). Call out to Lucy for that.

This extra effort is appreciated and l have therefore regraded this up to four stars now. I really cant give five due to the very short period I was given to migrate, and the missing 30 days for four days.

I will be subscribing again when the 30 days expires.

The transfer from MoneyHub to WPS has been a disaster. I've lost access to my data and there's no indication that it'll be fixd anytime soon. Two days now and no progress. WPS have my financial data and my HSBC connection. Unbelievably shoddy. If this doesnt get resolved in the next 48hrs I'll take legal action.

Simon Litchfield and the team at WPS have been consistently helpful and diligent from the beginning of our association with them to where we are now on the cusp of completion. I cannot speak too highly about the care and expertise they exhibited throughout the entire process - nothing was too much trouble. They steered us through the options and possibilities, fully discussing the pros and cons of every product at every turn. We have never had any difficulty in contacting them and email queries have always been answered and returned either the same day or the next. We have never had to chase and have always had fulsome and constructive replies to our questions. We would recommend them without reserve.

Jamie Evans helped me with financial advice regarding my workplace pension. This involved a whole financial assessment and was not just about the pension, which was very helpful. It can be a bit daunting and sometimes it’s difficult to face all of the facts. Jamie put me at ease, was supportive, explained the situation and implications very well. I felt in good hands, I was given information about matters unique to my situation that could be very significant in the future. Previously I had no idea about this. The session was very worthwhile.

We spoke to Martin Winter today about my pension options. We had already provided some financial data and this along with my company pension data was the basis of the discussion. Martin was very easy to talk to and his advice was very useful presenting us with different approaches. It was a very worthwhile discussion.

We had our annual review today with James. We always find James professional, informative and easy to talk to. He answered all our questions in an easy to understand way, any that needed more information, he emailed us the following day.
Thank you again.

I spoke with Martin Winter from WPS Advisory and was extremely happy with the information I was given. It was comprehensive and explained to me very clearly. The range of options open to me was well explained and any jargon quickly run through. Altogether an extremely positive experience which has left me with a full understanding of what my options are and how to approach my financial planning. Excellent guidance.
M Brayshaw.

Good advice with the information that was submitted to the financial advisor.

had a great call today with Martin who was well prepared and guided me through the process in a friendly, relaxed but professional manner. Very happy with everything and very grateful for the support & assistance

I’ve been speaking to WPS about my options as a member of the BBC pension scheme. The contact and information gathering process went smoothly and efficiently and led to an excellent and informative session with Martin Winter. Martin gave me clear and easily understandable advice regarding my BBC pension options but also helped me start the process of what I should be doing with a number of other pensions that require consolidation. Highly recommend WPS and their approach.

Simon Litchfield at WPS reviewed all my pensions amazingly so quickly and he was able to grasp all the options available to me with pros and cons for each option explained in simple terms. I have few final salary pensions as well the work and upcoming state pension. He took time in looking at the terms of each policy and gave me 2-3- best options available to me. All this was done within 3 weeks. I would certainly recommend Simon to anyone who is looking for advice on how best to take make decision in choosing the pension options

***Background
I needed to show that I had received support for this proposed transfer as a FCA regulatory requirement.
I had initial discussions with a few IFAs – all were only interested in obtaining (a) the maximum fee they could, explaining the complexity of the regulatory requirement, and the risk to the IFA if they got the advice wrong, and (b) wanting to move forward by tying any support they offered to an ongoing managed investment fee!

***WPS Advisory
After such a poor experience with a number of IFAs, I realised that WPS Advisory have been appointed by the trustees of the Vodafone defined benefit pension scheme.
I reviewed their website, checked them out on the FCA site (but failed to look further, i.e. Trustpilot). As far as I could tell at that point, everything looked very professional, and it seemed silly for me not to engage with them.
I had a couple of introductory calls (I am not very trusting and had a few questions). I was given full details of their process and costs from the outset. Everything was logical (more so if I had read the material fully!). I then completed an online questionnaire (a bit simplistic, which initially worried me, but this was my failure to appreciate the straightforward process that would evolve and which was documented in the material they sent me anyway). Clearly, because of the regulatory requirements, and the positive recommendation I was seeking, I was concerned about the costs involved, particularly as I already mentioned the “money grabbing” IFAs I had already spoken to.
Costs were fully documented and (a) subsidised by my pension scheme and (b) a fraction of the cost I had been quoted by others.
Longer appointments were scheduled during which I was able to explain in some detail my circumstances, and reason/justification for seeking the transfer of my defined benefits pension fund to a SIPP.
I dealt with:
• Charlie Bettison CertCII, DipPFS Consultant.
Charlie gave me the confidence to move forward after I had a number of questions answered in the initial contact stage. Charming guy, who I immediately trusted.
• Simon Litchfield DipPFS BA Hons - Adviser & Technical Specialist
Simon was my key advisor, someone who allowed me to disagree with him (which I did quite a lot!), but also thankfully challenged my thought process behind the reason for transfer and the proposed destination of funds (should I receive a positive recommendation from WPS). Simon contacted me a couple of times during the post-recommendation stage to ensure all was progressing with the transfer.
• Rhiannon Richardson - Senior Administrator (Admin Team).
Without Rhiannon (and Sharon) who made exceptional efforts to keep me up to date with the paperwork which I needed to complete (once I got a positive recommendation from Simon for the transfer). They marked sections in PDFs where I needed to add additional information (mostly all documentation was pre-completed by Rhiannon & team) and marked the location for the many signatures I needed to provide. Without Rhiannon and team my transfer would not have taken place.

***Conclusion
I was allowed to transfer my funds from defined benefit to a SIPP due to a positive recommendation. My circumstances supported this. It is a long process, but exceptionally supported by the whole WPS team. Both the level of support by WPS and the (low) cost to me were exceptional.