WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. Cloud Computing Service
  5. e-Commerce Solution Provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(3,629)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Flawless Hosting & Phenomenal Support - That's WPX

I’ve been with WPX Hosting since 2018, and not once have I considered switching. That's because their unmatched customer support. Every single time I’ve used their support chat—regardless of the hour or the complexity—they’ve been lightning-fast, friendly, and genuinely eager to help. Even when the issue was something I caused or should’ve known better, they treated it like a top priority and resolved it without hesitation.

What really stands out is how often they go above and beyond, catching things I didn’t even know were wrong and fixing them proactively. That level of attentiveness is rare—and priceless.

Beyond their stellar support, the price is incredible, the hosting is rock-solid, and as a bonus, they donate to dog charities. As a dog lover, that speaks volumes about their values.

WPX gives me everything I want in a hosting company—and more. That’s why I’ve stayed for years, and why I recommend them without hesitation.

June 5, 2025
Unprompted review
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Reply from WPX

Okay… this just made our whole day Paul (and honestly, maybe our whole year)!

Since 2018?! We’re so grateful you’ve stuck with us all these years.

We’re so happy our support team’s been there for you — fast, friendly, and always ready, no matter the hour. Spotting and fixing things before they cause a fuss? Just part of the WPX magic.

And yes — https://everydogmatters.org/ . 🐶 We are a huge part of the foundation and that’s a huge part of our heart. Every site hosted with us helps support rescue pups in need. As fellow dog lovers, it means the world that this matters to you too. We’re not just about fast hosting — we’re about doing good, together. 💜🐾

Thank you for being such an incredible part of the WPX family — we’re lucky to have you! 🚀

Rated 5 out of 5 stars

Great job Yoana

Yoana helped with an issue on my website. They have helped many times in the past as well. I highly recommend?

June 1, 2025
Unprompted review
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Reply from WPX

Yoana for the win — once again! 🙌

We love hearing that she’s been a reliable helping hand time after time. Thanks so much for the recommendation — it truly means the world to us 💜

Always here when you need us Keith — just a chat away!

Rated 5 out of 5 stars

wow these guys are the business

wow these guys are the business. have had to request lots of support, they have almost answered before the request has left my pc!!

May 26, 2025
Unprompted review
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Reply from WPX

Haha, we like to think of it as support with superpowers — answering your questions before you even finish typing 😄 Thank you for the great review and stay awesome!

Rated 5 out of 5 stars

The best team in your corner!

I need quite a bit of assistance as I'm not particularly tech savvy!! Via chat I was able to get ALL of my various issues resolved where I can now look forward to passing on user details to my website team and they can crack on. It's awesome to have a wonderful, supportive, professional team like WPX in your corner! I've been wit WPX for nearly 5 years and we stay with them because of their awesome service! THANK YOU WPX!

May 20, 2025
Unprompted review
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Reply from WPX

This is what it’s all about! 🙌

We totally get that not everyone’s a tech wizard — that’s exactly why our team is here, ready to help every step of the way. So glad we could get everything sorted and set you up for success with your website team!

Nearly 5 years with us? That means the world. Thank YOU for being part of WPX — we’ve always got your back 💪💜

Rated 5 out of 5 stars

Ivan helped me with creating a new…

Ivan helped me with creating a new site. He did everything promptly. He also provided guidance moving forward. I am so happy my sites are in WPX. :)

May 17, 2025
Unprompted review
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Reply from WPX

Thank you for the great review Ann! Big shoutout to Ivan for getting your new site up and running smoothly — and for going the extra mile with helpful guidance 💡

Rated 5 out of 5 stars

W3 Total Cache Issue

I had a major problem with the W3 Total Cache plugin. Ivan resolved the issue very quickly. I am impressed and grateful.

May 15, 2025
Unprompted review
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Reply from WPX

We’re so glad he could jump in and get things sorted fast Al. Thanks a ton for your kind words — we’re seriously grateful for awesome clients like you

Rated 5 out of 5 stars

We have been a client of WPX for…

We have been a client of WPX for exactly 10 years minus 1 week. May 2015.
I am always impressed with their incredibly fast help, excellent resolution to my problems, and professionalism.
Today Nikola gave me excellent help and solved all of my problems before I even knew what the problem was!! Thanks so much, Nikola. I really appreciate your help.
Highly recommend WPX and give it a 5-star plus a huge high 5!!

May 12, 2025
Unprompted review
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Reply from WPX

Wow — 10 years with us Michael?! That’s legendary status right there! 🎉
From everyone here — THANK YOU for being part of the WPX family.
Huge kudos to Nikola for being one step ahead and delivering that trademark WPX support magic! Here’s to another decade of blazing-fast help, five-star service, and high fives all around!⭐

Rated 5 out of 5 stars

We've been using wpx since 2019

We've been using wpx since 2019, paid them well over $4k for their hosting services.

Are they expensive? Yes they are, their pricing blows everyone else out the water.

Are they worth it? Yes they are, their service blows everyone else out the water.

WPX are a premium product. You're not just paying for a fantastic hosting service, but for a fantastic customer service too.

When it is 4am and I need to alter a cname record I can ask support and they'll do it for me, most of the time I'll ask how to do something and they'll come back saying they've already done it.

As we all know when it comes to hosting, a cheap service is fantastic when everything is going fine, but as soon as shit hits the fan you regret going with a cheap service. In the last six years of using wpx I, not once, regret paying them 3x what other hosting companies charge.

Worth. Every. Penny.

P.s Nikolay smashes it.

May 8, 2025
Unprompted review
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Reply from WPX

Haha, it’s those 4 AM WordPress wellness therapy sessions with our team that everyone seems to love! We totally get that creative spark striking in the middle of the night—and we're always ready to jump in and support the process. Thanks so much for the awesome review, Matthew. Until next time! 🌙

Rated 5 out of 5 stars

I worked with Massimo

I worked with Massimo, and he did an amazing job in helping me. He went above and beyond, asking me questions that I did not know that I needed to be aware of or know the answers to. Fantastic service! The customer support here is second to none. They are not a bunch of 11th graders working part time. They are scholars in their field. I could not recommend them more highly.

April 25, 2025
Unprompted review
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Reply from WPX

Wow, thank you so much for the incredible feedback Tim! 🙌 Reviews like yours remind us why we do what we do. Thanks again for the kind words and high recommendation, really means the world to us!

Rated 5 out of 5 stars

Best hosting service

Best hosting service, great prices, fantastic support! Georgi helped me solve an issue this evening and did a wonderful job! 10 out of 10 wouldn't go anywhere else!

April 25, 2025
Unprompted review
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Reply from WPX

Woo-hoo, another 10 points for the team! Thank you for the great review Capri, stay awesome!

Rated 5 out of 5 stars

Kind and quick support

Kind and quick support! Needed to setup a staging site, and with the quota for websites maxed out, they set it up for me anyway. If they had said no, it would have been more complicated for me to migrate the website off the server to a staging service. Appreciate it a lot!

April 23, 2025
Unprompted review
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Reply from WPX

No worries Paul, you are always 30 seconds away from the best team and solutions to work out every matter. Thank you for the great review, and stay awesome!

Rated 5 out of 5 stars

Been with WPX fo 2 years now

Been with WPX fo 2 years now - and have to say Nikolay the CS rep has been fantastic - quick, helpful and also patient for a starter like myself. Tremendous asset to the team. Will stay wit hWPX due to the CS experience for sure.

April 21, 2025
Unprompted review
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Reply from WPX

Thank you for the great review Phil! Our main priority is to always provide the best hassle-free experience for everyone, and props to Nikolay for being one of the best to do it!

Rated 5 out of 5 stars

Above and Beyond Customer Support

I think it's about 4 or 5 years that I've been with WPX. It's great to have the peace of mind knowing that if you ever have a technical problem or need help setting things up, the customer support is 30 seconds away.
Customer support folks at WPX are always knowledgeable, informative and extremely helpful.

April 13, 2025
Unprompted review
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Reply from WPX

Five years already? Let's make it at least ten, Peter! Thank you for the great review and your trust in our team through the years. And remember, we are always 30 seconds away from making your life better, stay awesome!

Rated 5 out of 5 stars

I’ve been with WPX for 7 years

I’ve been with WPX for 7 years, and their support has always been excellent—but Miroslav truly stood out. He was incredibly patient, professional, and went above and beyond to resolve all my issues. It's rare to find this level of dedication. Thank you, Miroslav, and thank you WPX for consistently amazing service!

April 9, 2025
Unprompted review
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Reply from WPX

Thank you for the great review and for being a part of WPX for 7 years, Nathan! Miroslav is from our all-star team, and he truly knows his magic! Cheers to many, many more years together!

Rated 5 out of 5 stars

I went for speed and got outstanding world-class customer service.

I have been a client of WPX for about 18 months. I went to them specifically for speed for some of my websites. What I have found absolutely outstanding is how their chat service people bend over backwards to sort out issues- sometimes mine, sometimes things like Outlook being blacklisted and sometimes just because I can't figure out how to do something! I almost always get an answer within a few minutes. They always own the resolution, make it easy for me and have a follow-up system. Truly world-class service in my books - they stand head and shoulders above others. I don't think I have consistently experienced this kind of service with any provider of any service online that I have come across. Thank you WPX, I highly recommend them if you are looking at them.

April 7, 2025
Unprompted review
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Reply from WPX

18 months with us- that's huge, Angela! I'm so glad our team’s been there when you needed it. Speed + solid support = the WPX way. We appreciate the love and cheers for many more! 💥

Rated 5 out of 5 stars

Needed immediate help with a glitch…

Needed immediate help with a glitch over at GoDaddy to get redirected to WPX. They (Nikolai) took care of it ASAP. Thank you, WPX!

April 5, 2025
Unprompted review
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Reply from WPX

Thank you for the great review Randy! Nikolay is really good with the extra mile ASAP assistance! Thank you and stay awesome!

Rated 5 out of 5 stars

I have been using WPX for many years…

I have been using WPX for many years now and the team are always helpful when rectifying any issues.

They have help me on countless occasions and made understanding the hosting / website functionality very easy.

March 26, 2025
Unprompted review
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Reply from WPX

Thanks for sticking with us over the years Chris! 🙌 We're always happy to help and make things easier for you. If you ever need anything, you know where to find us! 🚀

Rated 5 out of 5 stars

The service you will receive here is…

The service you will receive here is unbelievable. Allso the hardware is pretty good and so is their pricing model. Its an enormous difference with our previous hosting companies.

March 25, 2025
Unprompted review
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Reply from WPX

Wow, we might have to frame this review! 😆 Thanks for the awesome feedback—glad you're enjoying the service. We promise to keep being unbelievably good! 🚀

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service. We use Wordpress and they have by far the most responsive and helpful support team I've ever dealt with. Highly recommend them.

March 18, 2025
Unprompted review
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Reply from WPX

Thanks so much for your kind words Ben! We’re really glad our support team could help. If you ever need anything, we’re always here! 🚀

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