WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. Cloud Computing Service
  5. e-Commerce Solution Provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,629)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Website Search Ranked down

When I saw a high number of positive reviews on Trustpilot I moved my website to wpx. But I had the worst experience today in my 7 years running my online business. They blocked Googlebot from accessing my website and thus Google found my website offline Ranked me down on search engines with 90% traffic down and I even don't know if it will ever pick it up, Google also delisted my product from Google Shop that were generating sales I am totally broke right now, when I asked in their ticket (Ticket #937400) they reason it with CPU spike, I mean seriously?

October 28, 2024
Unprompted review
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Reply from WPX

I’m really sorry to hear about your experience Erbei. We do have limits on all our hosting plans, but we usually only reach out if usage goes overboard. Often, it’s due to things like plugins or themes causing a bit of a spike, and our Security and Optimization team steps in to help fix it without needing to stop anything on your site.

There’s a second, higher threshold that’s a bit more serious, though—since we’re a shared hosting service, too much resource use could put all the other sites at risk. That’s when we contact customers right away to deal with the issue quickly and safely, only pausing the part causing the spike, not the whole site.

I see you’ve already talked this through with our Customer Success Lead, and things are sorted out now. Hopefully, this gives a little more insight into how we work to keep things running smoothly for everyone. Thanks for working with us on this, and we’re here to make sure everything goes smoothly moving forward!

Rated 5 out of 5 stars

Incredible service, outstanding performance!

I'm new to WPX I needed some guidance to ensure I was setting up my account and installing WP properly. Elena was patient and knowledgeable and offered to carry out all of the required configuration for me while I waited! It made what could have been a complex process simple and highly effective. Incredible customer service, right from the outset.

November 2, 2024
Unprompted review
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Reply from WPX

Thank you so much for the amazing review, Ian! Elena truly takes pride in giving her best whenever she has the chance. Stay awesome!

Rated 5 out of 5 stars

Top notch service

Top notch service, all round. Moved from another provider and the speed of my website has increased greatly, the hosting facilities are superb and the pricing is excellent. What is terrific, is the support as and when you need it. Can't fault it.

Likely a customer for life.

October 27, 2024
Unprompted review
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Reply from WPX

Thank you for the outstanding review, Peter! It’s always a pleasure to see how much you’re enjoying all the features our service has to offer. Stay awesome!

Rated 5 out of 5 stars

Why didn’t I switch to this hosting provider sooner?..


I switched to WPX from another hosting provider, and they transferred my websites for free without any issues. Their team is incredibly responsive to both support tickets and chat inquiries, and you can speak to a real person within seconds. I've never experienced this level of service from a hosting company before—I'm genuinely impressed.

October 26, 2024
Unprompted review
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Reply from WPX

Thank you for the fantastic review, Eli! Quick responses from real people on live chat are at the heart of our service, and we're dedicated to giving our very best. Thanks again, and stay awesome!

Rated 5 out of 5 stars

Exceptional Customer Service (Stoyan)

I have been using VPX for two years now, and the customer service is amazing! So professional. Today, Stoyan helped me and was exceptional in his work. Bravo

October 25, 2024
Unprompted review
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Reply from WPX

Thank you for the wonderful review, Lisi! Your words mean the world to us. Thank you and stay awesome!

Rated 5 out of 5 stars

Nikola and team were what service should be

Nikola was amazing. I was moving 8 domains, including one super old and decrepit website, a shopify site, and several WP sites, and she walked me through everything. She was patient, clear, did some setup on her end... Honestly, this is what service should be. My job is doing CMS implementations for service centers and these guys are shining stars. Also thanks to Yoana and the first person I spoke to. Each of them were great...

October 23, 2024
Unprompted review
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Reply from WPX

Nikola is a standout on our all-star team, Laurie, and it sounds like you experienced firsthand what an incredible duo he and Yoana make! We’re thrilled that you’re enjoying our services, and yes—this is just the start of something amazing! Stay awesome!

Rated 5 out of 5 stars

The support team at WPX is truly World-Class!

The support team at WPX is truly world-class! They assisted me every step of the way, from changing my account email address to correcting a typo in the domain name and finally updating my website settings from Shopify to WPX.
Stoyan, in particular, is an absolute subject matter expert, and his customer service was second to none. He patiently guided me through the entire process. I'm delighted I made the switch to WPX.

Thank you, WPX team and Stoyan, for your exceptional help!

October 21, 2024
Unprompted review
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Reply from WPX

What a fantastic guy Stoyan is—always giving his best! Thank you for the wonderful review, and welcome to the WPX family, you're going to love it here!

Rated 5 out of 5 stars

Customer support is always so good and…

Customer support is always so good and fast at WPX. Ivena helped me recently and was great.

October 17, 2024
Unprompted review
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Reply from WPX

Thank you for the great review Jamie! We are always ready to deliver the best experience at WPX!

Rated 5 out of 5 stars

Yoana provided excellent support

Yoana provided excellent support. I've been an avid user of WPX for several years, and I can tell you they are hands-down the best support in the world. I needed help with a script that wasn't running correctly. It turned out I needed to disable CDN on a particular page. She set up the HT access, and it runs perfectly. They are so patient at WPX.

October 16, 2024
Unprompted review
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Reply from WPX

Thank you so much for your fantastic reveiw Burt! Your loyalty over the years means a lot to us, and we’re always here to ensure your experience is seamless. If you ever need assistance again, just give us a shout! Keep rocking! 🚀

Rated 5 out of 5 stars

Excellent Support and Service!We recently worked with the team to set…

We recently worked with the team to set up some critical configurations for our website, antalyadisklinigi.com, and the experience was flawless! The support team was incredibly responsive, professional, and knowledgeable. They guided us step-by-step through the process, making sure everything was set up perfectly. Their dedication to helping customers really stands out, and we couldn’t be happier with the service provided. Highly recommend their service to anyone in need of expert assistance!

Thank you for going above and beyond!

October 14, 2024
Unprompted review
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Reply from WPX

Thank you for the recommendation, Onur! We’re grateful to have you as part of WPX. Remember, we’re always here 24/7 to help you with your websites, and stay awesome!

Rated 5 out of 5 stars

I switched to WPX hosting this year and…

I switched to WPX hosting this year and the service and support has been amazing , especially for someone like me who is not so technical

October 14, 2024
Unprompted review
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Reply from WPX

Believe us, Michael, everyone starts somewhere. The good news is that you’re in great hands, and your journey has just begun! Thank you for choosing to be a part of the WPX team. Stay blessed! 🌟

Rated 5 out of 5 stars

We have been with WPX for a few years…

We have been with WPX for a few years now. Their support structure is unrivaled. If I see an issue, I can hop onto the portal and be talking with a person via chat within just a few minutes time. The hosting plans themselves are very reasonably priced and we have never seen a downtime. A++

October 10, 2024
Unprompted review
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Reply from WPX

Thank you for the wonderful review! It brings us so much joy to see the satisfaction our services bring to everyone. Stay awesome! ⭐

Rated 5 out of 5 stars

Dimitar solved all my issues without me…

Dimitar solved all my issues without me having to login.

After being with WPX for 6 years, I’m still a happy customer.

Today I noticed my site was broken on mobile and Dimitar not only identified the problem quickly but solved it for me without me having to login to my site.

I was able to chat with him while watching The Old Man on Disney instead of having to get on my computer. Thank you.

Highly recommended!

October 10, 2024
Unprompted review
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Reply from WPX

Another great job by Dimitar! Also this review sounds like a dream come true, and we’re delighted to have delivered! Thank you for being with us for six wonderful years—here’s to making it to a hundred!

Rated 5 out of 5 stars

First month with these hosting

First month with these hosting, and I love their support. The made the migration very smooth and solved 3-4 issues that came from my old hosting.
Epic work!

October 9, 2024
Unprompted review
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Reply from WPX

The magic moments are just beginning, Lucas! Thank you for becoming a part of the WPX family. Stay awesome!

Rated 5 out of 5 stars

Amazing support

Amazing support! WPX support literally helps with all my tech problems lol :D

October 8, 2024
Unprompted review
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Reply from WPX

Resolving tech issues is what we do best! Thank you for being with us, Ralph. We’re delighted to help make your life easier and your days better!

Rated 5 out of 5 stars

Georgi Jekov handled my chat with…

Georgi Jekov handled my chat with confidence, professionalism, patience and expertise, as everyone I've worked with at WPX always has, and I've come to expect. Thanks for the support!

October 7, 2024
Unprompted review
WPX logo

Reply from WPX

Thank you for your kind words Chris! We’re glad to hear that Georgi provided you with such a positive experience. We appreciate your support and look forward to assisting you again in the future!

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