WeRepair ltd Reviews 310

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the positive interactions with the staff, describing them as professional, friendly, and knowledgeable. Many appreciate the engineers' ability to explain issues clearly and perform repairs efficiently, often resolving problems quickly. Reviewers also mention good communication regarding appointment times and updates on parts. However, some people were dissatisfied with the service and customer support, citing issues with scheduling, delayed repairs, and a lack of follow-up. A few customers experienced cancellations without notice or engineers arriving without the correct parts, leading to multiple visits. There are also mentions of inconvenience regarding the disposal of old parts or packaging after a repair.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, efficient, and professional repairs, often... See more

Staff

People report positive experiences with staff, often highlighting engineers as knowledgeable, friendly, and... See more

Product

Users describe ambiguous interactions with product. While some customers report positive outcomes, such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept informed throughout. Keeping to time slot a bit of an issue but did come and Friendly engineer who explained issue well. Part needed was got quickly and repair made . Overall good service.

Company replied

Rated 5 out of 5 stars

Abdul was so promt and fixed my dyer with a smile and gave me tips on how to remove the lint, he removed his shoes which was so kind of him without being asked and was very respectfully amd phoned to... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Anthony was absolutely amazing from start to finish. Super friendly, professional and worked so quickly – I couldn’t believe how efficient he was. The scratch on my car is completely gone,... See more

Company replied


Company details

  1. Small Appliance Repair Service
  2. Appliance Parts Supplier
  3. Machine Repair Service
  4. Refrigerator Repair Service
  5. Repair Service
  6. Washer and Dryer Repair Service

Written by the company

⭐ WeRepair – Fast & Reliable Appliance Repairs ⭐ WeRepair is a proud family-run business that believes every customer deserves to feel welcome, valued, and heard. We understand how stressful it can be when an essential appliance breaks down, whether it’s a washing machine that won’t spin, a cooker that stops heating, or even an electric car charger that isn’t working. That’s why we are committed to offering a service that is not only fast and reliable but also friendly, honest, and focused on you. Our customers choose us because we combine professional expertise with genuine care. Fast Response – we won’t keep you waiting. Expert Engineers – skilled across all major brands and appliances. Reliable Service – repairs done properly, first time. Friendly & Honest – clear communication and fair pricing every time. At WeRepair, we treat your home like it’s our own. Being family-run means we put relationships first, not just repairs. We listen to our customers, answer your questions clearly, and make sure you feel confident every step of the way. Need a repair? Give us a call on 01923 204620 and let’s see how we can help you today. Our mission is simple: to take away the stress of appliance breakdowns and keep your home running smoothly, with a personal touch you can trust.

About WeRepair Ltd

Written by the company

We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers. We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.

What We Offer

Speed

At WeRepair Ltd, we make appliance repairs simple and transparent. All repairs are completed within 10 working days, with a fixed call-out and labour fee, no hidden costs, just parts if needed. Prefer to DIY? Send us your model and serial number for a fast spare parts quote with delivery in 48 hours. Every repair comes with a 3-month warranty (annual cover also available), giving you peace of mind long after the job is done.

Contact info

WeRepair Ltd

Find out more about us:

3.6

Average

TrustScore 3.5 out of 5

310 reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

This company has been so helpful. Keeping me updated on the parts. Engineer Mehran called to say he was 15 minutes away. Very curtious. Very professional. Great service.

August 15, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind review. We’re delighted to hear that you were kept updated throughout and that Mehran provided a courteous and professional service. We truly appreciate your feedback and are glad you were happy with the repair.

Rated 5 out of 5 stars

Fantastic customer service…

Fantastic customer service with precise information over the phone and via phone. Would highly recommend based on that alone. Technician was polite and professional, came and diagnosed our dishwasher issue within 30 seconds. Did an adjustment then taught us how to resolve the issue if it happened again.

August 15, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind feedback. We’re delighted to hear that you were pleased with the customer service provided and the clear communication throughout. It’s great to know our technician was able to diagnose and resolve the dishwasher issue so quickly, as well as provide helpful advice for the future. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Stoyan the engineer was very good at…

Stoyan the engineer was very good at repairing the grill in our cooker.

August 15, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your feedback. We’re pleased to hear that Stoyan was able to repair your cooker grill to your satisfaction. We’ll be sure to pass your kind comments on to him.

Rated 1 out of 5 stars

I am not very happy

I am not very happy - 1st my cooker is NOT electric - 2nd I have not had any repairs done.

When the engineer originally turned up he explained it needed parts, OK.

When the quote came through it eas to cover the 4 burners so I accepted

When the engineer came to fit these he could NOT go ahead as he did not have the correct screwdriver.
The next thing I know I am being asked to pay for YET MORE parts, which had not been explained to me.
I am trying to get a refund but am told I am not allowed.
With what I have already paid and what the second payment would be I can by another cooker.

July 7, 2025
Unprompted review
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Reply from WeRepair ltd

I have tried to contact you directly today to discuss the concerns you have raised. Please call us on 01923 204620, or alternatively, you can email us at queries@wralimited.com.

Rated 5 out of 5 stars

Impressive service

Clear pricing, prompt attendance, and no mess. The engineer was a pleasure to deal with.

August 14, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your feedback. We’re delighted to hear you were pleased with our clear pricing, prompt service, and the professionalism of our engineer. We’ll be sure to share your comments with the team.

Rated 5 out of 5 stars

Very good communication and very…

Very good communication and very pleasant

August 15, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your feedback. We’re pleased to hear you were happy with our communication and found our team pleasant to work with. Your comments are greatly appreciated.

Rated 1 out of 5 stars

I was told by the electrician that a…

I was told by the electrician that a wire was loose. I paid £125. For minutes work. Ridiculous.

August 14, 2025
Unprompted review
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Reply from WeRepair ltd

I have tried to contact you directly today to discuss the concerns you have raised. Please call us on 01923 204620, or alternatively, you can email us at queries@wralimited.com.

Rated 5 out of 5 stars

Styoan did a great job fixing my…

Styoan did a great job fixing my dishwasher very quick brilliant worker

August 15, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind feedback! We’re so pleased to hear Stoyan got your dishwasher back up and running quickly. We’ll be sure to pass on your praise — he’ll be delighted to know his hard work was appreciated.

Rated 5 out of 5 stars

A great experience

Our tumble dryer is back up and running thanks to Jade and the engineer who was very knowledgeable.

August 13, 2025
Unprompted review
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Reply from WeRepair ltd

We’re so pleased to hear your tumble dryer is back up and running! We’ll make sure Jade and our engineer know how much you appreciated their help and expertise. Thank you for your kind words and for choosing WeRepair.

Rated 5 out of 5 stars

SMEG gas oven not working

I contacted WeRepair on a recommendation from SMEG UK. My appliance is a gas dual fuel, so I needed a Gas Safe qualified engineer.
Online payment for an engineer visit was seamless and at a very fair price.
I was booked in for a visit a few days later.
Bart turned up and within minutes he had diagnosed the problem with my oven consistently losing its burner flame.
Later WeRepair contacted me with an invoice for the part needed, which was very reasonable. Once I paid I was booked on for a return visit.
Bart turned up again very promptly and fitted the part within 20 minutes!
I was seriously impressed with WeRepair’s system and with Bart’s professionalism and skill.
My oven is now working again and my wife and I are very pleased.
Thank you WeRepair and Bart for your excellence.
Mr Leo Kennedy

August 13, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that your experience with WeRepair - from booking to completion - was smooth and straightforward.

Bart will be thrilled to know his professionalism, skill, and prompt service made such a positive impression. We take pride in having experienced, Gas Safe qualified engineers like him on our team.

It’s fantastic to know your oven is now back in action, and that you and your wife are happy with the result. Your kind words mean a great deal to us, and we truly appreciate your recommendation.

Thanks again for choosing WeRepair - we’re always here if you need us in the future.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, engineer that attend was very professional

August 13, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind feedback! We’re so pleased to hear you received excellent customer service and that our engineer was very professional. We’ll be sure to pass your comments on to the team.

Rated 5 out of 5 stars

Five stars all the way

From the first phone call to the completed repair, everything was easy and professional.

August 13, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your lovely feedback! We’re delighted to hear that everything from your first call to the completed repair was easy and professional. We really appreciate your kind words.

Rated 5 out of 5 stars

engineer on time and efficient

engineer was friendly, he came on time and worked very efficiently and tidily.

August 5, 2025
WeRepair ltd logo

Reply from WeRepair ltd

Thank you for your kind feedback! We’re so pleased to hear our engineer arrived on time and carried out the work efficiently and tidily. We’ll be sure to share your comments with the team.

Rated 5 out of 5 stars

Mark was a total pro

Mark was a total pro - explaining the issue and fixing everything up swiftly. Many thanks.

August 12, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind words! We’re delighted to hear that Mark was a true professional, taking the time to explain the issue and fix everything quickly. We’ll be sure to share your thanks with him.

Rated 5 out of 5 stars

Highly recommend

Owen was incredibly professional, Mark who diagnosed the issue with our American-style fridge freezer was very polite and he had it running again in no time. Highly recommend!

August 11, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your fantastic feedback! We’re so pleased to hear that Owen was incredibly professional and that Mark quickly diagnosed and repaired your American-style fridge freezer. We truly appreciate your recommendation and will be sure to share your kind words with them both.

Rated 5 out of 5 stars

Fixed fast with friendly service

I rarely leave reviews, but this service deserves it. Quick response, excellent customer care, and our washing machine is now working like new!

August 11, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for taking the time to leave a review, especially if it’s not something you often do! We’re delighted you found our response quick, our customer care excellent, and that your washing machine is working like new. We truly appreciate your feedback.

Rated 5 out of 5 stars

Korhan fixed my hob very quickly and…

Korhan fixed my hob very quickly and efficiently. Thanks so much Korhan!

August 12, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your kind review! We’re so pleased to hear that Korhan repaired your hob quickly and efficiently. We’ll be sure to pass on your thanks to him.

Rated 5 out of 5 stars

Friendly and efficient

Jade was an absolute star. She arranged an engineer who fixed our broken hob in no time and gave great advice on maintenance.

August 11, 2025
Unprompted review
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Reply from WeRepair ltd

Thank you for your wonderful feedback! We’re so pleased to hear that Jade was such a star in arranging a speedy repair for your hob and that our engineer could offer helpful maintenance advice. We’ll make sure your kind words are shared with the team.

Rated 5 out of 5 stars

Fantastic service

The engineer came the next day and fixed our oven within the hour. Super helpful and respectful of our home.

August 10, 2025
Unprompted review
WeRepair ltd logo

Reply from WeRepair ltd

Thank you for sharing your experience! We’re delighted to hear our engineer was able to come the next day, fix your oven quickly, and treat your home with the respect it deserves. We’ll be sure to pass your kind words on to the team

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