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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products, often describing them as low quality, cheaply made, or not working as advertised. Consumers frequently encountered issues with items being defective, broken, or not performing their intended function. The return policy and refund process were also major sources of frustration, with many struggling to return items or receive their money back. Some people were dissatisfied with the customer service, reporting unhelpful responses, stalling tactics, or difficulties in resolving issues. However, some reviewers were satisfied with the customer service, noting prompt replies and helpful assistance with tracking information or defective items.

What people talk about most

Product

Customers consistently note negative experiences with product quality and functionality. Many reviewers... See more

Quality

People report negative experiences with quality. Many customers received products that were faulty,... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers report difficulties obtaining return... See more

Refund

Users describe negative interactions with refund. Many customers report not receiving their money back, even... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the great customer service,... See more

Based on these reviews

Rated 2 out of 5 stars

USB Silent Fly Trap - NOT Effective! The swarms of flies in my upstairs bedroom were driving me crazy, crazy enough to purchase a device on-line, without checking customer reviews from an outside sou... See more

Rated 1 out of 5 stars

This company is a complete scam. The product description did not support the actual product. They refused to send a return label, suggesting I “gift” the product. Very disappointed that it showed up f... See more

Rated 1 out of 5 stars

This page shouldn't exist. I ordered two cameras and never received them. I asked for a refund and they just sent me fake links. I read several comments and I'm not the only one with problems. Just a... See more

Rated 1 out of 5 stars

I ordered a posture corrector, which did not work for me. I asked to return it and after writing numerous emails and having to ask each step of the way what to do, I finally mailed it back. The comp... See more


Company details

  1. Home Goods Store

Written by the company

The place to find the most affordable Home and Garden products. We promise good prices, fast shipping and great customer support.


Contact info

1.9

Poor

TrustScore 2 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought the solar powered rodent…

Bought the solar powered rodent reppelent. It makes an audible beeping noise constantly during windy days and can hear it in my house. I don't even think it really repels any rodents.
What's worse, wrapango is making it extremely difficult to return it. They state the audible beeping is normal to alert you of rodents but it's too sensitive from wind and can't be turned off. Have been asking for a refund for a week from their staff. Biggest mistake I ever made. Should have just bought a basic one from amazon.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Bad product

I ordered 2 SSD drives in April. They sent me different drives from the ones that I ordered required a $12.00 return fee and though I returned both drives they only issued a credit for One. They are the worst vendor I have ever ordered from. Before purchasing from them look them up on the Better Business site in Texas. THEY ARE RATED F

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

I’m 68 years old and my order from…

I’m 68 years old and my order from Wrapango was by far the worst product that I have ever received from an online order. Ordered the spray grass seed attachment & and liquid fertilizer & and it leaked everywhere before it blowed up in my face and I didn’t give up so I tapped & super glued it back together and then it stopped up again and blowed up everywhere and tried to get my money back & was told that it was too late, Don’t buy anything from these people!!!!

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered the infrared solar powered…

I ordered the infrared solar powered animal pest repellers.. Which stated there’s 100% moneyback guarantee no questions asked I paid $187 and they returned $87.92, also had to pay $11 to return.. I had to threaten lawyers multiple emails..the units did absolutely nothing to keep animals away from vegetation… I would never order anything from these people again… they are not honest

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

I don't even want to give 1 star

I don't even want to give 1 star, bad products, a curling, flat iron sent to me broken and its been a nightmare with them. They sent me a refund when I disputed with my bank and then they the company reversed it. Now I'm in contact with the BBC and they lied and said they refunded me.....but they took it back. Scam.

July 28, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a total scam!!

This company is a total scam!!! I bought three devices that were supposed to send a sound in the yard at a frequency that was not audible but deterred pests. First off, it makes high pitched noise every time the motion sensor goes on. Secondly, it does nothing to deter pests. I have more squirrels,rabbits, chipmunks than ever and now a wood chuck has join the crew. When I tried to return, they ask for a video. I sent a video. They said great, it is working fine!! How can they tell? There were no animals in site. When I finally got return instructions, they said to return it in the original packaging in 'new condition'. Also, they want you to send it back to Bulgaria. Will be reporting to the better business bureau and will warn as many people as I can about this unscrupulous business.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased these in order to keep the dogs out of my flower beds

I purchased these in order to keep the dogs out of my flower beds. They make a small shrill noise, which attracted the dogs. They chewed one of them up within 1 hour. To return these you have to provide a video or photo. So I am supposed to allow the dogs to get back into the flowerbed to tear up another in order to send a video? Customer service is horrible. DO NOT PURCHASE THESE. 1. They do not work. 2. You cannot return

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a straight theft and…

This company is a straight theft and unethical. Do not buy any product from them. I purchased 5 set of insects repellent and it is a joke. I have a few roaches coming from the neighbors apartment from the vent and I thought if I put all 5 set in the kitchen where I saw one crawling that would solve the problem. Roaches was walking around the device. I contacted customer service for a return and they Wanted me to record and try to catch roaches walking the device and I did that sent it to them they never replied with return instructions. Although they said money back guarantee if it doesn't work. Well it doesn't work a bit. Stop rubbing people your device doesn't work.

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! I ordered a fly catcher with additional fly bait. This product is the biggest piece of junk ever. I used it for several days and didn’t catch one single fly. Their customer service is worthless. There is no way possible to obtain a refund. I tried several times and finally gave up. They also wanted the terrible product shipped to Bulgaria. I wasted almost $40 on a product that was completely worthless! Don’t buy from this company! They are scammers!

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Run as far and as fast as you can from these scammers!!!!

I tried to place an order on their website for a 4 pk of the ultrasonic animal deterrents and the order would not go through. So then I ordered a 3 pack and it went through. Before I had ordered the 3 pack I got an email asking if I was having trouble checking out. I ignored the message and proceeded to purchase the 3 pack. A couple days later I realize that they charged me for the 4 pack and the 3 pack. So I file a dispute with PayPal. Then I asked the company for 2 return shipping labels since I supposedly had 2 orders right?? Or at least that is what the customer service rep told me when I called them!! They claim I ordered a 4 pack and the 3 pack. Well they never sent me any return shipping labels AND when I received my order guess what I got….the 3 pack!!! The ones that I ordered. They didn’t send the 4 pack even though they charged me almost $100 for it!! So I escalated to a claim explaining that I only got one package, I didn’t get the second one. And these people sent the one tracking number that showed delivered (for the 3 pack) so PayPal found in favor of them!!! And they still have not sent me a return shipping label so that I can return the 3 pack that I no longer want and has not been opened.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 4 animal repellers from them

Bought 4 animal repellers from them. At checkout, their website doubled my order unbeknownst to me. My bank called and told about the charges on my card. I called and emailed the company. It took them over 24 hours to respond. They took the extra 4 off my bill. They finally arrive from some country in Bulgaria.The high pitched whining of the "inaudible" devices is horrible! They refused to take this defective junk back and wanted me to take pictures and record video of their junk devices. I am not prepared to do all this. Would not give me return instructions for a return at all. The animals were still digging up my plants (squirrels and chipmonks). Don't buy these. Terrible company.
( I had 1 other device from a different company that works, and if I could have found where I bought it would have bought more)

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy from Wrapango

Sent a product that not only appeared to have been used but also was missing a part and wouldn't spray with a rip. Can't help but believe whomever is responsible for returns and Shipping knew this product was faulty.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy people

I had a very positive experience with Wrapango, they kept me up to date when I ordered the products, and equally so when I had problems...I would definitely recommend Wrapango to anyone.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service by Wrapango

I initially purchased a My Passport WD 2TB hard drive from a large computer store. I was told I had to format it for my Mac. Unfortunately, it wasn't working. I spent well over an hour trying to figure it out then I contacted support at WD and was surprised at the rapid response I received. The agent told me that the hard drive I purchased would not work for the Mac and I needed to get one that specifically stated it was for a Mac. I immediately went back to the store for the refund and went to another store to purchase the correct hard drive as suggested. The new one works like a dream. I'm getting a new computer and wanted to back up my data. The correct WD hard drive couldn't have been easier. I was extremely impressed with the customer service offered by Wrapango and would recommend their products because of the reliability and service.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

There was a mix up on my order and I…

There was a mix up on my order and I only received half of the order. Not really knowing the company I anticipated a problem. That was not the case! I contacted the company, explained my problem. The issue was handled quickly and efficiently. I received the balance of my order in a timely fashion! Thank you!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

We bought 4 nfrared Solar Powered…

We bought 4 nfrared Solar Powered Animal Pest Repeller, and so far this product works, we have not seen any damages with our plants that we were trying to protect.
And also, the customer service is excellent, we had one item that just stop working, but they replaced it.

April 24, 2024
Unprompted review

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