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We supply Tools, Garage Equipment, Work-Wear and more to local businesses & DIY enthusiasts. We stock a vast range of products at competitive prices to all customers.
2 The Glen Stewartstown Road Coalisland, BT71 4NQ, Coalisland , United Kingdom
3.6
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Ordered the item and got the confirmation email straight away, no problem. Had to wait a week before getting the next email to say it was getting ready to be sent then had to wait another week to say it was dispatched. The item turned up correctly but took so long for order updates I had to actually check to see if I'd even ordered it.
Great company to deal with, smooth transaction and ridiculously fast delivery definitely saved as a favourite seller
Great cabinet and tools very good for a very reasonable price and really prompt delivery and fantantic commuinacation. Will be back
Took the money days later I just get an email telling me my order is getting refunded and it might take 10 days no explication or alternative offered only given one start as I can’t give 0.
Reply from W-Tools Direct
Hi there,
I’m sorry for the inconvenience and frustration this caused. I did issue your refund in less than 48 hours after discovering an unexpected issue with your order, but I understand that the lack of explanation at the time was disappointing. That’s on us, and we appreciate you bringing it to our attention.
Incredibly fast delivery and great communication. Highly recommended.
Delivery was earlier than estimated. Easy communication with seller
Quick speedy delivery on the same day ordered. Delivery arrangements (including accurate time window) confirmed by phone prior making the customer experience excellent.
Very friendly staff delivered with professional
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