Interesting toy, in place yesterday, no interest yet, but that's usual! I have modern Hagen Vision cage, so doesn't screw in as tight as would like to narrower bars- odd extra piece of plastic on f... See more
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See what reviewers are saying
I came across this website and I’m glad I did because it has an amazing selection of treats / chews/ toys for my crazy beagle. I accidentally paid on my work card and emailed the customer service team... See more
Great service, easy to negotiate website, super fast well packaged delivery. Pet's play toy store you were amazing and I have already recommended you to all my dog mummy friends. It's just a shame tha... See more
I ordered two soft toys which arrived quickly but wasn’t what I thought I had ordered,I checked my order and wasn’t sure if I had made an error,I sent an email just to check,got a very quick response... See more
Company details
Written by the company
If your dog had a favourite shop, we'd be it! We're packed full of toys, tasty treats, fashion and pampering, all for that huge, tail-wagging smile. We're a small, family business with huge ambition of becoming the best and biggest toy shop with loads of cool goodies and accessories for dogs. We don't sell food, just tonnes of leading brand dog toys and goodies.
Contact info
Ashton Old Baths, OL67FW, Ashton-under-Lyne, United Kingdom
- hello@wuffies.co.uk
- wuffies.co.uk
Not indistructable
Don't buy this toy if your dog likes to chew! My brother in law has a Jack Russell and he demolished it within seconds.
March 16, 2022
Reply from Wuffies
Hi there!
Thanks for taking the time out to leave your review with us - we really appreciate it. We're always trying to stock the very best products so it all helps us to improve our range.
As this is a review on a specific KONG toy, we'd love it if you can move your review to the product page itself on our site as Trustpilot is more about our business and the service we offer :)
That way, all of our customers can share their experience with specific toys so they can get the best for their pet.
In the meantime, we'll feedback to our KONG reps to make sure they're aware of any product feedback we receive.
Thanks again!
Pet's Play Team
Very quick delivery
Very quick delivery, reasonable p&p so cheaper than most known outlets
March 12, 2022
Excellent customer service
I ordered two soft toys which arrived quickly but wasn’t what I thought I had ordered,I checked my order and wasn’t sure if I had made an error,I sent an email just to check,got a very quick response and apparently there was a glitch.I was offered a replacement and that was sent out straight away with a returns label included for the wrong items.I can’t remember when I have had better customer service.Just wish other companies were as efficient.
January 30, 2022
The service was great
The service was great! Can’t fault it at all. Thank you. However,the toy itself was destroyed by my 8 year old lab within 10 minutes! I always bought Kong products for my Staffie because they lasted ages, so figured I’d stick with a known & trusted product. In retrospect, not such a good idea after all.
January 30, 2022
My dog is really happy thank you!
January 28, 2022
Excellent quality product
Excellent quality product, ordering process clear and simple, packaging- sufficient to protect the Squirrel without costing the planet, reliable delivery.
First class service - thank you.
January 25, 2022
Brilliant customer service
Lynsey was very helpful and patient. I could not ask for better customer service 😀 thank you, I would recommend and I will be returning my custom 😀
January 22, 2022
Fabulous service. Highly recommend.
I came across this site when looking for some new Kong dog toys, they had a great selection and were very reasonably priced. They were dispatched quickly and arrived in a few days, despite the Christmas postal rush. They were well packaged, and I was also impressed they used a tracked Royal Mail service - even though I had ‘free’ shipping. All around this was a great experience. I was a little hesitant as I hadn’t heard much about the website, but I wouldn’t hesitate to recommend them. They have a far superior selection to my local pet shop, and many of the toys I haven’t seen on other websites either. Five star service. Many thanks!
December 24, 2021
Unprompted review
Very professional to deal with
Very professional to deal with. Offered a like for like replacement because the items I ordered were out of stock. Will definitely be ordering again 👍🏻
December 12, 2021
Good quality dog toys
Good quality dog toys, delivered in good condition and in a timely fashion
December 12, 2021
Unfortunately the cat advent calendar…
Unfortunately the cat advent calendar arrived in a broken state. The card was crushed, the treats were smashed and had fallen out. K had to bin it and get one from Amazon
December 4, 2021
Reply from Wuffies
Hi Keith,
So sorry you felt you had to rate our company 1 star, however, we do appreciate your feedback.
Scenarios like this our completely out of our control and we’ve already raised this with our couriers.
We’ve had two other customers, out of the hundreds who ordered this product, get in touch with a similar damaged delivery. We sent out another to them immediately and 1st Class in a large box to make sure they didn’t miss out - all free of charge. Where we didn’t have any stock, we issued a full refund.
We can’t see any communication from yourself. If you had let us know, we could have resolved immediately for you and at no fuss whatsoever to make sure your cat didn’t miss out.
We do really appreciate you taking time out to leave us a review, it all helps us get better and better to make sure we can do everything we can to offer the very best toy shop for pets.
Thanks
Pet’s Play Team
Quick and easy to use
November 10, 2021
Thank you ++++
November 8, 2021
My bobby loved it.
My bobby loved it.. His favourite toy.. Very strong indeed.. Good value for money.. Excellent
November 7, 2021
Very slow delivery and toys much…
Very slow delivery and toys much smaller than expected. Definitely not doggy proof - 1 is ripped already by my 6 month old lab/retriever!
October 25, 2021
Reply from Wuffies
Hi Susan,
Thank you for taking the time out to leave us a review and for placing an order with us - we appreciate all the feedback we receive. :)
We wanted to reply just to reassure that we dispatch all orders Monday to Friday and we can see your order was placed on the Monday after our 12pm cut off time for same dispatch - however, your order was still dispatched that same day.
Unfortunately, delays with our couriers can happen which are completely out of our control. Your order was a day past our 2-4 day working day and with that batch, there were 3 other orders slightly delayed also. We’ve taken this up with our couriers.
With regards the toys themselves, we make sure that we stock the very best toys from the very best brands. We try our utmost to put sizes against all of our products and we’re more than happy to answer any questions on any of our products to make sure our customers get the best toys.
We offer full, no-hassle refunds so if you ever feel the toys are not as described, please just pop it back in the post unused and in the original packaging. We’ll do the rest. It’s no problem whatsoever.
As owners of a Cocker Spaniel, we completely understand that some toys are not for certain types of chompers (ours certainly makes easy going of many toys!) so we do try and stock a wide range to suit as many breeds as possible.
Thanks again for leaving us a review and your honesty. We try our best to partner with the best brands and couriers so all the feedback we receive help us get better and better.
Pet’s Play Team
Amazing
Amazing. My dog loves the toys and they are top quality. Is was also a very easy website. 😁
August 8, 2021
Great service and fast delivery
May 13, 2021
Great service.
Arrived faster than originally estimated. Great dog toy and good service. Will be using this company again.
April 15, 2021
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