Wulibike Reviews 

131
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Many customers are satisfied with the quality of the products, describing them as good, nice, and well-made. People also appreciate the overall product, finding it to be what they expected and a great item. The service is frequently mentioned as fast and excellent, contributing to a positive purchasing experience. However, some customers also noted significant issues with product sizing, with items often being too small or not matching standard sizes, leading to unwearable clothing. There were also instances where the received product differed from what was advertised, including wrong sizes, incorrect designs, or colors that did not match expectations. A few people also received items with defects, such as stains.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous, with many praising the good quality of items like... See more

Quality

Customers generally report positive experiences with product quality, noting that items arrive well-packaged... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couldn’t tell if was shipped. Got it 15 days after purchase which from Hong Kong is good. I’m 150 lbs and ordered a medium and it is tight but I can live with it.

Rated 4 out of 5 stars

I purchased two full kits (jersey + bibs), but received the wrong size jersey for one of the kits and both bibs were not the design shown in pictures. After some time, I did get a response to my custo... See more

Company replied

Rated 4 out of 5 stars

I was very happy to discover the quality of the materials were unexpectedly high for the price. The one thing I didn't like was the sizing of the jersey, it was far larger than I wanted. I hope to shr... See more


Company details

  1. Activewear Store

Written by the company

Professional manufacturer of cycling clothing, offers a fine range of custom cycle and triathlon clothing, find great deals jerseys at Wulibike. Free shipping worldwide, offer practical, classic and cost-effective cycling jersey, cycling shorts and cycling kit.


Contact info

3.9

Great

TrustScore 4 out of 5

131 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(131)

37 reviews in the last 12 months

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Rated 4 out of 5 stars

I really liked the jersey and how well…

I really liked the jersey and how well it fits and is crafted. My personal preference would be slightly longer sleeves and slightly snugger. The draw back is the fit of the bib shorts as well as how thin they are. I am pleased at how promptly my issue was addressed and how they are responding it.

April 2, 2024
Rated 3 out of 5 stars

Good quality product but poor customer service

First of all i have to admit that the clothes are high quality for it's price but unfortunately shipping my order took longer than it should according to the website. Also i should mention that I haven't received any answer for my questions neither on email nor in messenger. Other than that it was ok.

March 8, 2024
Rated 5 out of 5 stars

Very happy with it

Very good quality products. Very happy with the kits I purchased. My friends and I have finally found a kit for our team that looks good, feels great, and didn’t break the bank. I recommend Wulibike products 100%.

January 3, 2024
Rated 1 out of 5 stars

Don't order from these guys

The jersey I received was at least two sizes larger when I measured it compared to the size chart. I have tried to get in contact with Wulibike for an exchange or refund but no one has responded to me. I've tried chat, Facebook, email, WhatsApp, no response at all! I would not recommend ordering from this company.

December 18, 2023
Rated 5 out of 5 stars

Superb company

Superb company, great attention to detail, extremely helpful and knowledgeable, cannot fault them at all.
I wish all companies were this good, especially when dealing with overseas clients.
Would highly recommend, and will continue to work with this company.

November 29, 2023
Rated 2 out of 5 stars

Have not responded to my query within a reasonable timeframe

I am giving Wulibike only 2 stars as my attempts to contact them regarding an issue have not been answered. Their website suggests their average response time to webform contact in 1-3 days and WhatsApp messages is within 24 hours. It is approximately 10 days since I completed the webform and 4 days since I sent a WhatsApp message.

November 21, 2023
Rated 5 out of 5 stars

Very satisfied.

I ordered 3 cycling jerseys. I paused for express shipping which did get them to me quickly. However, 2 jerseys weren’t the fit I was expecting…the cut/style was different. They gave me a 50% refund and said to keep the jerseys. I thought that was very reasonable. I’m satisfied. Thank you for being reasonable. And solving my problem to my satisfaction.

August 11, 2023
Unprompted review

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