Support: Lara Nielsen The issue was addressed and solved quickly and I have been able to redeem one of my vouchers. 1 star less only because there is a call function available but the calling tak... See more
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The service were excellent. All the necessary actions were taken faster than expected. Mr. Simon Samuel had helped me very well. Thanks
I had problems using the voucher and contacted Wunschgutschein by Kontaktformular and my problem was promptly solved by Samuel Simon. Thank you very much!
Honestly, this is probably the worst voucher I’ve ever used. I used to buy these vouchers to give to friends, but after receiving one myself and experiencing the redemption process, I’ll defin... See more
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Company details
Written by the company
WUNSCHGUTSCHEIN ist Deutschlands beliebtester Geschenkgutschein – die einfache Lösung, wenn man mit einem Geschenk wirklich Freude machen möchte. Erhältlich in über 110.000 Verkaufsstellen und 5.000 Filialen, ist er die Nr. 1 der Multi-Brand-Gutscheine in Deutschland. Ob online oder im Laden: Mit über 500 Partnershops und vielen bekannten Marken ist für jeden etwas dabei. Ob als Geschenk für Familie und Freunde oder als praktische Lösung für Unternehmen – WUNSCHGUTSCHEIN macht Schenken unkompliziert, flexibel und persönlich. Und hinter dem Produkt steht ein engagiertes Team von mehr als 150 Mitarbeitenden, die jeden Tag daran arbeiten, die schönste Art des Schenkens noch besser zu machen.
Contact info
Rosental 6, 80331, München, Germany
- 0211/7817580
- impressum@wunschgutschein.com
- wunschgutschein.de
4.2
Great
91K reviews
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Great experience!
Great experience!! I wish the UX design of the website could be more user friendly!! Thanks!
February 25, 2025
Unprompted review
Great place to purchase gift coupons
Great place to purchase gift coupons. Lots of option to choose.
I love it.
February 24, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Frustrating Redemption Process – More Ads Than Usability
In my opinion, the process of redeeming a voucher on Wunschgutschein.de is absolutely terrible. Instead of a smooth and straightforward experience, the platform seems designed to push additional sales, advertisements, and unnecessary upselling at every step. Rather than simply allowing you to use your voucher as intended, they try to lure you into other offers and promotions. This makes the whole process frustrating and unnecessarily complicated. A voucher should be easy to redeem, not an obstacle course of marketing tricks. Definitely not a service I would recommend.
February 24, 2025
Unprompted review
Reply from WUNSCHGUTSCHEIN
Dear customer “Chris”,
Thank you for your review.
We regret that the process is too cumbersome for you.
We are universal voucher code brokers. We are not a direct means of payment. This means that you will need to do the code conversion from WUNSCHGUTSCHEIN code to partner store code on our site, as each affiliated partner store has different codes.
For example, Mediamarkt has different codes than Zalando. This conversion on wunschgutschein.de is therefore essential.
We are happy to block your e-mail for use for advertising purposes.
Please send us a message to the responsible department at reklamation@wunschgutschein.com.
Best regards,
the WUNSCHGUTSCHEIN team
Very useful voucher
Very useful voucher. And easy to use. Above all secure method.
February 17, 2025
Unprompted review
Works as expected and timely delivery
January 28, 2025
Unprompted review
I was particularly pleased with the smooth voucher redeeming process
I was particularly pleased with the seamless process involved in redeeming my voucher.
January 27, 2025
Unprompted review
Great gift
Great experience being the one given as a gift and being the person gifting it.
January 26, 2025
Unprompted review
failed delivery/no feedback
the voucher ordered has not been received back and despite my emails asking for updates no feedback was received.
January 5, 2025
Reply from WUNSCHGUTSCHEIN
Dear customer,
We regret that you are dissatisfied with our product.
We would be happy to examine your case in detail.
Please email the facts to the relevant department at reklamation@wunschgutschein.com.
Best regards,
the WUNSCHGUTSCHEIN team
Got is as a gift
Got is as a gift. User friendly instructions, got the voucher within 5 minutes in the shop. Nice experience and a pleasant surprise!
January 18, 2025
Unprompted review
I recently got the gift card from them…
I recently got the gift card from them through My university for winning something. So the process was super seamless when I had to convert that gift card into purchase card of the brands that I wanted. I received the code in less than five minutes and it was so easy process. I loved it.
January 18, 2025
Unprompted review
Super easy!
January 16, 2025
Unprompted review
Simple and fast
The instructions are very clear and simple. I used the gift card for Amazon and it worked without problems. Within few minutes I got the code via email and used it there.
January 9, 2025
Unprompted review
Takes a lot of time and effort to get what you paid for
Ordered 5 online codes as a Christmas present & it took me 1 month (instead of 15 minutes) and lots of effort to finally receive all of them. Really bad service!
December 19, 2024
Reply from WUNSCHGUTSCHEIN
Lieber Kunde,
wir bedauern, dass Sie mit unserem Produkt unzufrieden sind.
Gerne prüfen wir Ihren Fall im Detail.
Mailen Sie uns gerne den Sachverhalt an die zuständige Fachabteilung erreichbar unter reklamation@wunschgutschein.com.
Viele Grüße,
das Team von WUNSCHGUTSCHEIN
Super practical and useful
I like the concept because of the great diversity of stores where this voucher can be used.
December 25, 2024
I was really happy when I got the gift…
I was really happy when I got the gift card + a box of chocolates from my sister as a Christmas gift. They delivered it earlier than she expected. I wasn’t sure how I was going to use the card so I visited the website like the instructions said on the card. It was very easy to activate and it made me excited. I’m recommending this to all my friends because sending a giftcard is way easier than actually thinking of a gift someone would like for Christmas. The gift card allows me buy whatever I want.
January 8, 2025
Unprompted review
I thought I was buying a digital…
I thought I was buying a digital voucher in the end the send was a gift voucher that would be received on my address, never received
December 24, 2024
Reply from WUNSCHGUTSCHEIN
Lieber Kunde,
schade, dass Sie Herausforderungen mit der Verwendung des WUNSCHGUTSCHEINs haben.
Sofern Ihr Anliegen noch besteht mailen Sie uns gerne direkt an die zuständige Fachabteilung reklamation@wunschgutschein.com und wir werden den Fall priorisiert für Sie prüfen.
Wir finden sicherlich eine gütliche Lösung.
Viele Grüße,
das Team von WUNSCHGUTSCHEIN
Easy and quick
It was easy to utilise the gift voucher and offers wide variety of online shops.
January 7, 2025
Unprompted review
My message question was not taken…
My message question was not taken serious before Christmas. I am not important client for Wunschgutschein company.
December 23, 2024
Reply from WUNSCHGUTSCHEIN
Lieber Kunde,
schade, dass Sie Herausforderungen mit der Verwendung des WUNSCHGUTSCHEINs haben.
Sofern Ihr Anliegen noch besteht mailen Sie uns gerne direkt an die zuständige Fachabteilung reklamation@wunschgutschein.com und wir werden den Fall priorisiert für Sie prüfen.
Wir finden sicherlich eine gütliche Lösung.
Viele Grüße,
das Team von WUNSCHGUTSCHEIN
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