Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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See what reviewers are saying
Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy Store
- also in
- Children's Store
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent communication and prompt…
Excellent communication and prompt service. Although I haven't received my package yet, that's due to the United States Postal Service's black hole, NOT to 1001 Modelkits.
If I see something I want and they have it, I'll get it from them.
March 24, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
trumpeter
i will not fault the company for anything ,they dealt with all questions prior to the purchase of the 2 models that i bought, shipping from their side was prompt, however that was when it all went pearshaped, the company used to ship were tardy ,total lack of correct information coming from tracking, initially i was told the models would be delivered on Monday,organised my life around being in, Sunday night the delivery had been delayed by 24 hours according to tracking,,imagine the face when arriving home to find a note on the rug saying that the had tried to deliver but no on was available to accept it, they would deliver again the following day, sorted out the life again, do carer for an older person,, sat in all day and despite the tracking showing that it was out for delivery nothing was forthcoming,, phone call to UPS in the morning after checking status, can you tell me if my parcel is going to be here today, have you checked tracking online,, yes but it said that yesterday and nothing came, wait,, yes it was very busy yesterday,, but do you not think that the data tracking link should have stated that it was out for delivery even though it wasnt, not my side sir, as said i would would certainly say yes and thank you to 1001 models , especially Monique who was a godsend, would i use UPS as a delivery service,,highly unlikely
March 24, 2021
Unprompted review
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
NO YOU CAN'T .
The whole experience was flawless, "you can't fix wot aint broke" keep up the good work. Thanks Vaughn.
March 23, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Good service
My shipment got lost in transit and without any hassle a new shipment got send. In the time before the service was good and very friendly
March 23, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
It’s hard to give you a good rating…
It’s hard to give you a good rating when I still haven’t received my package and have no idea when it will arrive.
March 23, 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We would like to inform you that we have requested an investigation from Délivengo as soon as possible.
We will get back to you as soon as possible.
Sincerely,
1001 hobbies customer service
Very prompt turnaround
Very prompt turnaround, competitive pricing and well packed. Highly recommended.
March 22, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Revell Snowberry 1/144.
Revell Snowberry 1/144.
The order came within the delivery time stated. Securely packed and safely delivered.
March 22, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Fast service, costly shipping
Got my order faster from Paris than a lot of domestic orders in the continental US. Of course shipping is costly. Nice job on prompt fulfillment!
March 22, 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Still not received my order after…
Still not received my order after almost 1 month of waiting yet am being asked to write a review. Can only be a bad one. Would not have expected it to take this long even if it had come from overseas.
March 22, 2021
Reply from 1001 Modelkits
Hello,
Thank you for your feedback. We would like to inform you that we have requested an investigation from Délivengo as soon as possible.
We will get back to you as soon as possible.
Sincerely,
1001 hobbies customer service
Thank you
Thank you outstanding service communication was excellent product arrived very quickly.
March 22, 2021
Reply from 1001 Modelkits
Dear Paul
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear Jake
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
The kits arrived quickly in good…
The kits arrived quickly in good condition. The updates were sent regularly on the packages status. Awesome service all around
March 21, 2021
Reply from 1001 Modelkits
Dear Peter
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Very efficient
Very efficient, they kept me up to date with my order which arrived as planned.
March 21, 2021
Reply from 1001 Modelkits
Dear Mr. Eve,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Good experience with 1001Hobbies
Good experience with 1001Hobbies! There were some bargains to be had on this site, so I held my breath, ignored some of the more unsettling Trustpilot comments and made an order. Well, I got my items today and very pleased I am with them too. Well packaged and in good condition. 1001 Hobbies took only a little longer than some companies to get the items to my door but provided good communication and updates throughout. While not being able to vouch for the more negative feedback they've recieved on Trustpilot, I think it'd be fair to document my own. If you see a bargain on their site, give them a try!
March 19, 2021
Unprompted review
Reply from 1001 Modelkits
Dear CUSTOMER
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Was very impressed with 1001 Models for
Was very impressed with 1001 Models for
a) their price
and
b) in conjunction their courier, the highly efficient delivery.
Would certainly use and recommend 1001 Models in the future.
March 17, 2021
Reply from 1001 Modelkits
Dear Mr. Michael,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Simply Good
Simple to use website.
Great competitive prices and not long to wait for delivery.
I will happily order from 1001 again.
March 17, 2021
Reply from 1001 Modelkits
Dear Mr. Andrew,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent service as usual.
March 17, 2021
Reply from 1001 Modelkits
Dear Mr. Garry,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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